INFINITY HOMES

We were looking for a homebuilder that was reputable and could build a quality house in a timely manner. We did not have six months to build. We were looking for a 3-4 month build schedule. We spoke with several builders. Our budget was 250k. The builder we were partial to was Trinity Homes in Montgomery, but they were unable to build in our location. We ultimately elected Infinity Homes in Mobile Al. We found a floor plan that could work, and made several modifications. We agreed on several change orders. The construction started and we immediately ran into delays with the dwgs. We lost 2 weeks waiting on dwg to be produced for permitting. Once permitting was granted we were informed that we needed to raise the house 18? above grade. We agreed to the added cost for construction to start. The below describes the builders management style, purely reactive and no quality standards. Slab- during the forming of the slab, the excavator dug 12? below original grade braking a water line, cutting off water to the back of the property. The contractor did not inform anyone the line had been damaged, just covered it up and left the water off. This would be the first of many items this builder and contractor would ,,lets say neglect to inform the home owner. Framing- the framing was completed with little issues. Blackin-Roughin- We noticed several things that did not match the dwg, the fireplace was a 36? not the 42? as per the extra cost and dwg. We also noticed that pluming was pulled tight across the flexible duct work cutting more than 50% of the cross section of the duct. The HVAC closet was not dimensioned properly and created problems with the vents interfering with the trim. Which ultimately resulted in an unpleasant appearance of the trim having to be cut for the registers to fit. During this phase of the build we had to keep calling the superintend so we could install our home security system. We were originally informed that they would provide contractors that would support the security system and home entertainment systems. We were interested in the home entertainment system and inquired about it. The superintendents never provided a build schedule only a hand full of txt messages with milestones. We were able to get our home security system roughed in, but was not able to get a home entertainment system installed as we were only give 4 days to rough in and the Infinity?s home entertainment recommended vendor would never return our call. We did not have time to get a new contractor out to install one. We elected to fit after construction. We believe this part was rushed in order to achieve the next draw. Sheet rock- the sheet rock was installed and mudded. This job did not look bad until the it was painted and the majority of the ceiling joints are quite noticeable. This builder does not install but a few light bulbs, biting over 25watt. The dimmer the light the less mistakes are noticed. We are currently contemplating the fixes, hiring another contractor to come back in an re mud the joints and repaint. You are probably asking why not hold the builder accountable and make him redo this??? Well, we tried that on several things, this builder uses contractors that have no pride in their work. As you read you will see the multiple problems that are better left for a professional that take pride in their work. We noticed that the wrong shower base was installed in one of the bathrooms. We were informed that for a 5 ft shower a 48? base is used and a 12? seat made of tile. We were puzzled as to how one would enter the shower as the toilet was installed next to the shower only allowing a 12? opening with a glass door. Well the fix was the owner said that particular shower was meant for a shower curtain only. Really we paid extra for the shower and we get a shower curtain??? Power- the house set for almost two weeks of no work. We expected the builder was out of money and was waiting for additional capital from other builds would hopefully allow our home to restart construction. After several calls to the superintendent and then the owner, they informed me they were waiting on pwr. I was never told they needed pwr. I called the pwr company to connect the pwr, but no release was ready. I called back to the superintendent, electrician completed and a release was given, Pwr Company returned to connect within 3 days. We lost 2 weeks and 3 days. Thus far almost a month has been wasted since contract signed. We choose this builder for an expedited build. We originally told 12-14 wks then 14-16 weeks we move in at 17 weeks with and additional week of punch list items being worked. I paid 700.00 for four flood lights, these lights are so cheap, they are falling apart. one of the light is held inlace with electrical tape. I have seen some cheap Chinese stuff, but this contractor really must have spent some time to find these cheap lights. Again no standards, quality is terrible. Trim-appliance and cabinets- The cabinet maker was the worst contractor we have ever seen. The doors were ordered late, the doors were suppose to be stained like the bases and came in painted, the doors once installed were crooked, some could not open, the hinges were binding on the lazy susan, The stain was sprayed on with a can. It is terrible, I say ?is? because it is still a problem. We elected not to let the cabinet people back in the house. We are ordering new hinges to replace the Chinese hinges that are falling apart. We will replace our self. I think the installer, only knows a power drill and nail gun, he shot almost 30 mails into the finished support under the island granite top I will need to add some support on the inside of the cabinet as the 30 mails are not catching anything. If you bump it, it will fall off. The builder left it up to us to question all the missing items for the cabinets. We still have to go add braces in the pantry to the shelving that was installed. Kitchen tile, well my brother installs tile for a living, I have installed tile. We would always find the center of the room and then layout the tile. Our tile is about a 1/2inch out of line with the walls. The gout line is exposed on one end of the cabinet and not seen on the other, again pride in work is not evident with this builder. We have moved in and are not ale to keep the sand off the counter tops. The grout used for the backsplash keeps falling on the counter tops, it is like it was not mixed properly. If you rub it with your fingers the sand just rubs off. Flooring we paid an additional 14k for hardwood floors. We were not expecting to find places in the house where the installer did not shuffle the wood planks. We had one room that had 12 boards all the same light color from one side of the room to the other, middle of the room. They immediately covered the floor with paper so we could not see it. Later in the build close to the final, we noticed the floor, the flooring guy said it was a factory defect. We were reluctant to have it repaired as we did not want seems. Well they repaired it, now we have a wavy floor from the glue that was not removed from the cement. It is like walking on an old porch. Again, no pride in their work, this room can only be fixed if the entire rm floor was removed and the floor was floated to fix all the imperfections in the concrete from the previous glue. We are debating the fix. We took the house early as the contractors were damaging the home, we just happen to be inspecting the home when we noticed sewage backing up in one of the showers. We found a cleaner filling the large tub in the other bathrm with water and it would not drain. We immediately plugged the tub and ran outside and opened the clean out. We discovered the sewage pipe was capped and never connected to the septic tank. Now mind you, the house has already passed all inspections this was two days before close. The sewage line had been dug weeks ago. This builder covered the exposed line up and capped the pipe to get permits approved. I called the superintendent that afternoon informing him what I found. He gave me a number to his plumber to ask him for a quote. The same guys who capped the line?.we connected it our self as we wanted it done right. We pulled several plastic bags that had been flushed down the toilets and stuffed in the pipes. I can imagine the damage to the septic system these plastic bags would have caused. Again, no pride, no supervision,lack of respect for peoples property. Painters- We have not seen such sloppy paining, the first set of painter did not sand or even remove any debris. They painted over all dust, insect, you name it. A second set of painters came in to fix the obvious, but much more needs to be done. I did not put everything on here, I did not put the worst on here, I just want to expose this builder. I had the misfortune of not having any reviews at the time of contract signing. We have learned our lesson about this builder. We will eventually overcome these short coming, it is just time and money. I would hate for someone else to go through this type of ordeal. Owner of Infinity said my house project was snake bit, that is why everything went bad. Humm, lack of management, no quality assurance, no supervision on the job would have noting to do with the project being snake bit. I am really reluctant to have the builder fix this house as the people he has employed deliberately created these problems and contribute to additional problems when they supposedly ?fix? their mistakes.