Emerald Renovations

Service Provider Response

I must say that I do not recognize who this person, [Member Name Removed] is. This review is from 2 years ago, according to the date one his posting. Perhaps he has me confused with someone else or maybe he is someone, like a competitor who would post something like this. If I said I would be there to give a quote, then I would certainly do just that. I will never confirm to a customer or potential customer this type of thing.

Service Provider Response

The structure was in really bad shape. I completely removed 2 walls, all the floor joists in two bathrooms. New ceiling in one, all new everything with the exception of two pedistal sinks. It was my pleasure working for the Magwoods and would certainly work for them again. Both bathrooms turned out fabulous. Thanks.

Service Provider Response

I am looking forward to getting started on this project for the (Member name removed) and helping them get their home back in order to stop any further damage. They were very receptive to some idea's I had to help them with some storage space they need.

Service Provider Response

I have completed several projects for the (removed member name). It has always been my pleasure to work for them.

Service Provider Response

I was contracting for a retail store in town, who lost all their installers except for me. Compounded by the fact I had to travel to another state on family matters, lost several pieces of information concerning bids while out of town, working at a McDonalds in order to have internet service. Changed phone service provider when I returned, and lost several voicemails in the transition. I did drive by her house one afternoon, but apparently no one was home, so I left a note which apparently was never found. I apoligise for what appeared to be a lack of following thru

Service Provider Response

Glad I was able to help the (removed member name) in finding a match for their door, Job went smoothly once we had the material. Would be happy to work for them again.

Service Provider Response

We did have a problem when the door unit when it was ordered. It was ordered with the wrong operating door but was found to be acceptable by the homeowner. Everything went ok with the installation pretty much. I enjoyed working for [ member's name removed].

Service Provider Response

Working for the (removed member name) has always been a pleasure. They pretty much know what they want, make a decision and move forward. For me, that is a plus.

Service Provider Response

I looked into this report. There is a reason why it did not ring a bell with me. You see, the address does not exist. The work performed was on his home . where I installed 3 outside door units. One unit with side lights, in the front of the home and 2 single units in the rear. All of the units installed were white fiberglass units, no rot jambs and brick moulding. The front unit was delivered incorrectly from the vendor, not my mistake. Once the new unit arrived, I promptly installed the new unit. New door casing was installed around all three units & painted. The owners wife, liked the color and was not going to paint it. Being that it is fiberglass, it is not required to paint or stain. When the job was finished, the customer paid me in full and stated that they were happy with the job. Otherwise, why would they pay me, if my work was not complete. What are they hiding by using a fictitious name & address? As far as their statement under 'Description Of Work' , I was only contracted to do the door replacement, not multiple repairs. They made inquiries as to the cost of some other repairs that were needed, to which I gave them a written quote, which I still have. His wife said they did not like the material quoted, so I gave them another price for different material, which was much more expensive. That being more than what they wanted to pay, the process hit a dead end. I told her to look on her own, find what she wanted & let me know. Again, if my overall grade, responsiveness and punctuality were all "F", then why would they ask me to do more work?? After a period of time, with no reply on selection of materials for shutters, I had other work waiting that I moved on to. It was necessary for me to move forward at that point. I chose not to follow up on the quote and the claim I never returned calls for completion of work is not true, because the prior work was complete, I was paid. The quote was rejected and was now up to the owner to find the material. I had time and expenses tied up in this process that I was not paid for. As too the last 4 questions on their report: I did return phone calls, to say never is totally exaggerated, and I did what work was promised. I did not order the wrong material, and I have a witness. The owner of the company will verify that. I can provide a long list of customers who are very happy with what I have done. And last but not least, I am honest and promise only what I will do, in writing so there is no mistake or misunderstanding. Thanks, Scott M McCune, Sr.