Mammoth Resoration

On February 18, 2018 our insurance company referred Mammoth out of Hurricane, WV to handle mitigation and repair of our home that had a decent amount of water damage. They responded quickly. So quick, I was still on the phone with our insurance company when they called. They were also fast to get out there (the next day). Our home is under contract for sale and empty and we were supposed to close on April 6h. So there was no hampering of efforts. They were given our realtor's info to get whatever they needed. After the initial response, everything went down hill from there. You'd think them getting out there on February 18th to start work to dry everything out and repair what needed to be repaired would be done before closing. You'd be wrong. Julie (a manager) told my realtor that they would be done drying everything out by the 21st of February. Nope. Not only were they not done (They weren't done until March 1st), but when my realtor tried to follow up, she had to call her for a few days. And Julie would keep saying they just had too many projects. We asked repeatedly for them to check the electrical box and the duct work/ air conditioning unit. There was water in both. It wasn't checked until I spoke with Chris (manager over mitigation department) on 02/28 (he said it was checked. I don't know). When I asked him on 28th, which was the first time I spoke with him, he said it was the first time he was hearing of it. He was very nice. He apologized about the lack of communication from Julie and someone else named Kevin (he was a supervisor). He told me that they would have electrician out the next day to check the box and wiring under it. They billed for it, but was never given a report, even though we asked for it a few times. He also told me about repairs and that we would probably still close on time. I asked about the cabinets and he said there was swelling and they needed to be replaced. Chris also mentioned that the vapor barrier under the house (because the crawl space flooded) was full of mud and they were going to remove that also so it could properly dry out. Randy (manager of construction) called me On 03/01. This man has a very sour disposition. I mentioned about a closing date with him and he said they wouldn't meet it. I told him that's not what Chris or Julie have told us. When I asked about getting on ordering the cabinets so as not to waste time, he said they didn't need replaced. They looked fine when he was out there on the first day. He hadn't been out there since. He was very unfriendly. Which in turn made me unfriendly. I never raised my voice, used profanity or insulted him. My tone did change though. Especially when he repeated 4 times his "procedures" and how he wasn't going to change them. Which I didn't understand, because I didn't ask him to, much less what his procedures were. So I told him I wasn't interested in him rehashing his procedures with me and that I acknowledged them the first time. I instructed him to have a discussion with Chris to get on the same page and call me back. Apparently, he didn't care for someone giving him back what he gives and complained to Julie, who in turn called our realtor to complain about me. Seriously. I couldn't believe it either. She also kept telling my realtor they don't have time to update me because they have too many projects. That is not problem. If they have too much work, they shouldn't take more on. Julie told our realtor she was going to contact our insurance to see if they could get out of the project because of my interaction with Randy. I find it odd that no one contacted me directly about the incident. I was told the owner felt the same way as Julie and Randy. Randy called the next day, very pleasant. He said he would have the estimate ready by Saturday, but no later than Monday (03/05). Okay, great. I waited until 8 pm on Monday for that estimate. Nothing. I called our insurance and they said they were told they were getting it on Monday also and no one has called them either to say otherwise. I was not happy. No communication whatsoever. It wasn't submitted until Tuesday afternoon. I got it approved quickly. I also filed a complaint with our insurance company about how Mammoth wasn't meeting their own deadlines and not communicating when they don't. I also told them about my interaction with Randy. They asked if I wanted a new contractor. I said no because it would delay the repairs. I got a call from Julie that evening. She was very defensive. She (finally) asked what happened between Randy and I. I told her. She said again, they don't have time to give updates everyday. I told her as I've told Chris and Randy, I don't need an update everyday. What I need is if you give me a deadline and you're not going to meet it, you need to call me and tell me why. It's good business practice. Before she called me, she apparently called my realtor and extensively slandered me. Our realtor (who is not their client) is a very nice person and doesn't like conflict. So she just listened and relayed everything back to me. I am her client. I was livid. She also told my realtor several times that I better pay my $5k deductible or they're not moving forward with repairs. The lack of professionalism was . . . shocking. So, I decided to cut my losses. Early the next morning, I contacted our adjuster and said we wanted a new contractor. Apparently, the feeling was mutual because Julie contacted my realtor early in the morning to speak poorly of me again . . .in a very long text. She said the decision was made with the owner of Mammoth and Randy. I still have the texts. I sent our realtor out to the house to check on the work. She said the house was starting to smell and were weak spots in the sub flooring. I was told by Chris that everything that needed to be removed had been removed. Turned out not to be true either. There is still rotting carpet and padding in the master bedroom (they billed that they removed it), the moisture barrier under the house wasn't removed either. It still has puddles of water and lots of mud under the house (they billed for that). As of the 03/16, the smell in the house is so profound, that my realtor became physically ill. They obviously did not do a good job with drying things out (and yet they took all that time). At this time, we have hired another contractor. Very nice and professional. When they couldn't meet the deadline for a new estimate because they had to go back out a second time just to be sure, they called me. They provided a fluid timeline of when work would start. Maybe Mammoth should take notes from our new contractor. If I could give 0 stars, I would. It is obvious that the owner, as per Julie, condones unprofessional behavior and sub-par work performance. The perception from my standpoint is they are more interested in fleecing their customers and insurance companies than providing a quality service.