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NorthStar Restoration Services

Carpet Cleaning, Air Duct Cleaning, Upholstery Cleaning,

About us

The reliable professionals at NorthStar Restoration Services will take care of your damage repair needs. With more than 100 years of combined experience behind us, we’re not afraid to handle large or complex projects. Our mission will be to make your home a safe and livable place again. Our friendly team will strive to decrease the stress of having your property restored. We’re organized and thorough, so we’re able to supply prompt project completion on budget. In addition, our company offers a Priority Response Emergency Plan (PREP) program. As a premier provider of damage repair services, NorthStar Restoration Services is committed to customer satisfaction. We’re proud to be based in Wausau, WI. If you’d like to learn more about the work we do, contact us today.

Business highlights

20 years of trusted experience
Emergency Services Offered

Services we offer

Water, sewage damage mitigation, mold remediation, fire damage restoration, odor removal, carpet and upholstery cleaning, storm damage clean-up, repairs, residential & commercial.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.772 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
82%
4
8%
3
7%
2
3%
1
0%


Rating CategoryRating out of 5
quality
4.7
value
4.6
professionalism
4.7
responsiveness
4.8
punctuality
4.8
Showing 51-72 of 72 reviews

Kevin T.
06/2017
5.0
carpet cleaners
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

Faye B.
08/2016
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: I needed my basement cleaned after a plumbing incident where I had water everywhere. They took care of everything in a professional manner.
Rating CategoryRating out of 5
Yes, I recommend this pro

Dave H.
02/2016
5.0
carpet cleaners, house cleaning, interior painters
  + 1 more
unknown
Description of Work: They cleaned my carpet in the downstairs and the stairway

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$105

Patricia M.
01/2016
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: We had a defective shutoff valve that caused water damage in our basement. North star was wonderful to deal with; I highly recommend them!
Rating CategoryRating out of 5
Yes, I recommend this pro

Steve J.
12/2015
5.0
air duct cleaning, carpet cleaners
  + 0 more
unknown
Description of Work: Cleaned heat ducts. At went very well.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$468

francis B.
10/2015
5.0
Great!
Description of Work: Water damage restoration.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Brian G.
10/2015
5.0
air duct cleaning, carpet cleaners
  + 0 more
unknown
Description of Work: Checked for mold on a house we wanted to purchase. Very good experience with them

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Linda L.
10/2015
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: Thorough carpet cleaning always satisfied with results. They are prompt & efficient!
Rating CategoryRating out of 5
Yes, I recommend this pro

michelle R.
07/2015
3.0
carpet cleaners, basement remodeling
  + 0 more
Ok
Description of Work: Water damage to house. Complete removal of damage.

Rating CategoryRating out of 5
quality
4.0
value
2.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

$5,000

Janci T.
04/2015
5.0
carpet cleaners
  + -1 more
They do a fabulous job!
Description of Work: They came out to do routine carpet cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$115

Paul L.
03/2015
4.0
carpet cleaners
  + -1 more
unknown

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$2,200

Irving S.
12/2014
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: Cleaned the carpeting in 7 rooms of my house. Did a very good and complete job, provided some helpful tips related to some stains I had, and finished the job on time. The price was very reasonable.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$370

Virgil L.
12/2014
5.0
carpet cleaners
  + -1 more
Very well
Description of Work: Carpet

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$127

Jahn S.
10/2014
5.0
air duct cleaning, carpet cleaners
  + 0 more
unknown
Description of Work: Our washing machine malfunctioned and flooded our basement. They took the initial call after 10:30 that same evening and had machinery set up the following morning. Very responsive and very professional. A job well done. Highly recommend this company.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Suzanne F.
10/2014
5.0
air duct cleaning, carpet cleaners
  + 0 more
unknown
Description of Work: The service provider was a fine man. He worked hard doing the whole house on his own. I have two dogs and was hoping that the dog smell would be gone. But after it all dried the smell was still there in the main living area but not as bad as before. I wish I would have called them back to do just that room again since the smell was still evident. But overall the service man was great!

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Response from NorthStar Restoration Services
Thank you for letting us know about the pet odor situation in your home. We would like to offer you a free re-clean of that room at your earliest convenience as customer satisfaction is our utmost priority! A member from our office will be contacting you today to set up a time to come to your home.

Chesley P.
05/2014
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: Northstar responded immediately to help stop and minimize the damage from a backup of drain water in our basement. They removed the initial surge of water and the affected carpet and padding and systematically set up a drying environment of fans and dehumidifiers within hours to start the drying process. They were careful and professional in moving furniture and personal items during the process. Once the drying process was completed, they worked quickly to install the baseboards and padding; re-stretch the carpet and clean. All work was completed as scheduled and promised. All of their employees were professional and focused on doing a quality job. The staff seems to be well trained and highly motivated to help their clients recover from unfortunate events while making the experience as painless as possible. I'd highly recommend using their services.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

nicole A.
04/2014
5.0
air duct cleaning, carpet cleaners
  + 0 more
unknown
Description of Work: they cleaned my moms air ducts and did a fantastic fast job! very pleased!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

John S.
05/2013
4.0
carpet cleaners
  + -1 more
unknown
Description of Work: cleaned all the carpet at our duplex...could see more spots on the carpet after they left than before. ..should have had them come back to do again but we had a tenant moving in the next day.

Rating CategoryRating out of 5
quality
3.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$185

lee P.
11/2011
5.0
drywall, flooring contractor, remodeling, handyman service, home remodeling, plumbing
  + 4 more
great work
Description of Work: Unlimited Improvements did a fantastic job! Their attention to detail and communication is second to none. Great guys to work with.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,500

Audrey G.
09/2011
5.0
drywall, handyman service
  + 0 more
See above story.
Description of Work: Mr. Milliken responded to my request and came to house to view problem. He made serveral great suggestions and did some adjustments to the door adjustable threashhold and did not charge me anything. He misplaced my original phone call to him and when he found it - called to inquire about the call and apologized for not calling back sooner. I never experienced a company who took the time to follow up on an old phone call and be so responsive. I definetly would recommend Unlimited Improvements for your contract work. They offer many services that cover all areas of remodeling and building plus restoration. For my very small job, he treated it with utmust respect.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Ryan P.
08/2011
5.0
carpet cleaners
  + -1 more
Great job!!!
Description of Work: Carpets have been cleaned in the past by others, but never came totally clean until Northstar came. Plus this was a rental!!! Very happy and will use again!!!

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Fred & Dianne A.
06/2011
5.0
carpet cleaners, upholstery cleaning
  + 0 more
.
Description of Work: Sump pump malfunction. Water in rec. room. Mold found. Major Restoration ! Prompt caring, respectful, informative, knowledgeable. A friendly group of workers and superiors. "Nice people to do business with" !

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$10,000
    • 1
    • 2
    • 3(current)

Contact information

4900 Stewart Ave, Wausau, WI 54401

http://northstarrestorationservices.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Carpet Cleaning,
Air Duct Cleaning,
Upholstery Cleaning,
Dryer Vent Cleaning,
Mold Testing & Remediation,
Water & Smoke Damage

FAQ

NorthStar Restoration Services is currently rated 4.7 overall out of 5.

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

NorthStar Restoration Services accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, NorthStar Restoration Services offers free project estimates.
Yes, NorthStar Restoration Services offers eco-friendly accreditations.
Yes, NorthStar Restoration Services offers a 10% senior discount.
Yes, NorthStar Restoration Services offers emergency services.
Yes, NorthStar Restoration Services offers warranties.
NorthStar Restoration Services offers the following services: Water, sewage damage mitigation, mold remediation, fire damage restoration, odor removal, carpet and upholstery cleaning, storm damage clean-up, repairs, residential & commercial.

Contact information

4900 Stewart Ave, Wausau, WI 54401

http://northstarrestorationservices.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day