Description of Work: The guys gave an estmate over the phone and that's what we were charged. They cleaned our chimney which was a new construction home 13 years ago and had never been cleaned. It took abot an hour and I believe they did a good job. I would use them again. We asked about few other general fireplace questions and they seemed technically competent.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$260
Penny O.
12/2011
1.0
chimney sweep, fireplaces
 + 0 more
Terrible
Description of Work: I waited 1 hour past time when they said they would arrive, since they were coming from Waukesha. They told it would still be at least another half hour. Because of traffic. I watched news all morning no traffic issues at all were reported of any size any it in no way takes an hour and a half to get from Waukesha to mequon. They were rude when I asked what happened. Amazing how they, can continue to lie. Their secretary was the one yelling at me. When I made the appt they told me they left their shop at. 8. And would be here as soon as possible, there is no way it takes an hour and a half to get to my house from Waukesha. I wouldn't do business with a company that can't tell the truth
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from Wisconsin Chimney Technicians Inc
We schedule our arrival with a two hour window, 8 to 10, 10 to 12, etc. This person missunderstood and expected us to arrive at the begining of the window. She called and immediately started yelling at our office gal. We contacted the crew by cell phone and called her right back. She again yelled and hung up on our secretary. I, the owner of the company, tried to call her with in five minutes of her hanging up on us. She would not answer the phone. I told the crew to continue on to her house just in case she calmed down. She refused to answer the door but did tell the crew to leave by speaking to them through her intercom. I don't know what else we could have done since she was hostile from the begining and just wanted to yell rather than talk. By reviewing our other reports, I'm sure it's evident that we meet expectations almost all the time. I hope this person was just having a poor start to her day and decided to vent her frustrations on us. I don't know what else we could have done. We tried to resolve this but she was nonreceptive.
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Service Categories
Chimney Sweep,
Chimney Repair,
Fireplaces,
Chimney Caps,
Masonry,
Dryer Vent Cleaning,
Water Heaters
FAQ
Wisconsin Chimney Technicians Inc is currently rated 4.9 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 4:00 PM
Tuesday: 8:00 AM - 4:00 PM
Wednesday: 8:00 AM - 4:00 PM
Thursday: 8:00 AM - 4:00 PM
Friday: 8:00 AM - 4:00 PM
Saturday: Closed
Wisconsin Chimney Technicians Inc accepts the following forms of payment: Check,MasterCard,Visa