Founded 2002 • With Angi since May 2003
Service Provider Response
This report is an outright lie and disgusts me that this customer would do this. There was never a broken light fixture it was a light bulb. The only painting that was not finished was around the doorknob on the backdoor. The door was always locked and the customer was never home. The bundle of shingles that was left is for the customer in case there should ever be a need to replace a missing one and then they would match with the house. As for the dumpster, I approached the customer and told him we would need another dumpster. I asked him if he would consider sharing the cost with me and told him he didn't have to and his exact words were "Add it to the estimate I would never ask anyone to pay for my project" As for clean up the customer's property, we clean up everyday and remove the nails with a magnet on a daily basis. I'm very confused as to why this customer wrote this report. We have done several jobs for this customer and we enjoyed working for him. If there was work we didn't finish and that I'm not aware of, we will come back and finish the work for the customer.Service Provider Response
I have repeatedly tried to contact said member about this. I have called the only number we have (work number). We are willing to fix the roof but we were contacted to late in the season (via Angie's List). Rubber roofs can not be done in winter. There are two holes that need to be caulked and and this wouldn't cause the water coming in her home. I suspect she has other issues elsewhere in her home.Service Provider Response
We contracted with this customer to tuckpoint her garage because there was water coming into her garage when it rained. These areas were noticeable when we came to do the original estimate. We repaired the areas that were contracted for and we even went over and above and tuckpointed areas that were not included in the estimate because she is a repeat customer. We received a phone call from said customer saying the water was still coming in the garage.Bruce apologized told the customer that it is possibly coming in from underground which there is no way to tell unless you dig down to expose the foundation. Bruce told her that he would come out and take a look and do a little extra tuckpointing to try and resolve the issue. Which he did. Received another phone call from customer a few weeks later. We sent another one of our masons out to do MORE tuckpointing that was not included in the estimate. At this time we took pictures of the areas that were tuckpointed and pictures of the foundation because customer said she was going to sue us. After all the tuckpointing that was done there seems to be an underlying (underground) issue and we can not tell where the water is coming from unless we dig up her foundation and she was not willing to pay for that. All in all we completed everything the contract stated and we went over and above for this customer even after she threatened us. This customer states we were extremely expensive I (Jennifer) personally had a conversation with this customer when she called to accept the contract and she stated that our price was comparable to other estimates she received and she hired us based on that and the fact that we have done work for her before. Even after we were threatened by her we were never argumentative or rude with her. We are highly rated because we are professional and we do excellent work if we weren't we would not be in business.Service Provider Response
This customer never requested a bid for painting. They requested a bid for tuckpointing which was emailed to them on 7/30/2009 at 6:52 p.m.Service Provider Response
FIRST OFF WE NEVER HIRED ANY SUB-CONTRACTORS THEY WERE GUYS WHO RECENTLY LOST THERE JOBS AND NEEDED WORK. THE 7 MONTH DELAY WAS BECAUSE OF YOU. WE HAD THE DUMPSTER THERE READY TO START ON JULY 8TH. YOU CALLED US THE NIGHT BEFORE AND SAID YOU WEREN'T GOING TO DO THE ROOF.WE HAD THE DUMPSTER REMOVED THAT MONDAY MORNING. YOUR MATERIALS WERE NEVER IN YOUR WAY THEY WERE AT THAT BACK OF THE DRIVEWAY. WE NEVER WANTED TO KEEP YOUR $10,000.00 HOW COULD WE HAVE WHEN YOUR MATERIALS CAME TO $11,000.00. WE PROVIDED YOU WITH GUTTER COVERS FOR FREE THAT WERE NOT INCLUDED IN THE ESTIMATE ($600.00 VALUE)WE ALSO WATERPROOFED YOUR CHIMNEY FOR NO ADDITIONAL COST AND REPLACED YOUR FLASHING FOR NO ADDITIONAL COST TO YOU ($500.00 VALUE)YOU FAILED TO PUT THAT IN YOUR REPORT. WE WANTED YOU TO SIGN A STATEMENT STATING THAT YOU WANTED THE CONTRACT CANCELED AND THE AMOUNT OF YOUR REFUND. THEN WE CANCELED YOUR CONTRACT AND WENT ON WITH OUR OTHER CUSTOMERS. THEN YOU CALL US WHEN YOU FIND OUT THAT 99% OF THE ROOFING CONTRACTORS IN THE AREA ARE BOOKED AND ASKED US TO FULFILL THE CONTRACT AT THAT TIME WE WERE BOOKED FOR 2 MONTHS. YOU CAN NOT EXPECT US TO DROP ALL OF OUR OTHER CUSTOMERS SO WE CAN FULFILL THE CONTRACT THAT YOU CANCELED. WE HAVE ALWAYS PROVIDED YOU WITH INSURANCE DECLARATIONS , PERMITS, LICENSES. AS TO WHY YOU ARE SAYING THAT WE NEVER PROVIDED YOU WITH THESE PAPERS IS PREPOSTEROUS. ON NOVEMBER 14TH 2008 WE RECEIVED A LETTER FROM YOU TELLING US THAT THE ROOF THE ROOF LOOKS BEAUTIFUL THEN YOU REPORT TO AL WITH A REPORT THAT IS IN DIRECT CONTRADICTION OF THAT LETTER. J & B RESTORATION NEVER USES SUB-CONTRACTORS THEY ARE ALL EMPLOYED BY J & B RESTORATION. WE ARE FULLY INSURED AND LICENSED. IF ANY CUSTOMER WOULD LIKE COPIES OF THESE PAPERS AT ANY TIME THEY WILL BE PROVIDED. J & B RESTORATION TAKES PRIDE IN IT'S ANGIE'S LIST GRADE AND TREATS ALL OF OUR CUSTOMERS WITH THE UTMOST RESPECT. JENNIFER J & B RESTORATION LLCAngi Certified
2022 Super Service Award
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Angi Certified
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Angi Certified
2022 Super Service Award
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