Pat's Heating & Air Conditioning

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Very professionally.

I don’t know what to compare the price to. They response well. If I have a call or question, they have a good record keeping system, so they can keep track of what they’ve done and when. They just do their job that they’re supped to do, which isn’t completely common these days.

I would have them do it again. They helped me out with the best option and did the work on time.

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We contacted three companies to compare prices and Pat's Heating really helped us understand what the best option that would work for us. the office help was very friendly and the installers were fantastic. We are happy that we choose Pat's Heating and feel very confident on the work that they did.

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Everything was good.  Scheduling was fine.

Justin came to our house to look at our current setup and then gave us a good explanation of our replacement options and how the new HVAC equipment differed from our existing 1970s era equipment. The proposal we received detailed the options and pricing as well as the available Focus on Energy rebates available. We also asked them to price WiFi thermostats and we now have our first items for a and quot;Smart Homeand quot;. The thermostats will give us some peace of mind when we are traveling since we will be able to remotely monitor whether our heat is still on in the frigid WI winters.
All communication with the company was very prompt, professional and friendly. Several employees told us what equipment they had chosen for themselves and why they had done so. They were also very accommodating when we had to delay the work by one week due to other work being done at our house.
When the installation guys arrived they immediately presented me with a very nice and quot;thank you for your businessand quot; cheese gift box. What a pleasant surprise! They had me fill out the necessary paperwork so they could file it for the Focus on Energy rebate and then got down to business. They carefully removed our two old furnaces and got the new ones downstairs without damaging anything along the way. Our old A/C unit was also replaced. The guys were very personable and professional and did a great job of explaining the equipment after the installation was complete. They also did a very good job of cleaning up the work area. The work took two days.
I waited to file a review until we had a chance to actually use our new HVAC equipment. I can report that both the A/C and heat are working quite well and we are very satisfied. It was a pleasure to work with a company that had such responsive, friendly and competent personnel!

They did a great job. We received several bids and went with Pat's because of the service we received from Justin. He spent a lot of time explaining our options and helping us understand the best solution for our house. We also worked with Shaun for a thermostat upgrade and he too was great to work with. We felt the customer service provided by Pat's was great and we are pleased with the product.

They serviced our furnace and told us that the air exchanger was bad. They gave us a detailed quote with 3 options: replace heat exchanger, replace furnace, replace furnace with an upgraded model. Because we were just a couple of days from selling our home, we let the new buyer choose the option. The new buyer chose to replace the furnace with an upgraded model. Pat's went out of their way to accomodate our tight schedule with selling our home. On the morning that the service was scheduled, they arrived early. They were extremely polite and professional. They even put down a carpet runner to protect the floor. They kept us updated as they were doing the work. And through converstations with them, we learned that most of the employees had been with Pat's for long periods of time - like 25 years! And as an added bonus, they gave us a gift from a local specialty store. I would highly recommend Pat's. They even deducted what we spent to service the furnace on their intial visit because they ended up replacing it. Well Done!

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They've always done excellent work. It's a well run company, they do wonderful work.

They appear to be very knowledgeable and got the job done. And they were her on time.

I have used Pat's Heating and Air conditioning over 15 years. They have done yearly maintenance on my furnace and AC. In the spring 2013 my 23 year furnace and 12 year AC needed replacing. In addition I needed to cool an area of the house the AC was not able to reach. Shawn took all my concerns and considerations into account for the project. The total package took two days. There was deconstruction of the old systems and new ones to be installed. The technicians were professional and friendly. I am very pleased with the entire project especially the mini split AC that now cools my office.

Very Good.

Based on a service call for a failed part, we decided to replace our 16-year old furnace. We obtained quotes from several local HVAC contractors, and Pat's Heating provided the best, most comprehensive quote with several options, at the lowest prices. When we decided to buy, the process was extremely easy. We set up an installation date/time, and the installation crew was exactly on time. They worked efficiently and were done in less than a half-day. When they left, the area in the basement was so clean you never would have known they were there that day. We've used Pat's before, and based on this experience we continue to recommend them for anyone in the Lake Country or adjoining areas that needs a competent and reliable HVAC company.