All Exteriors

This company is shady and completely unresponsive. Signed a contract to have my work done Nov of 2021. Said it would be 6 weeks. I contacted the company after waiting 4 months to have my work done, I wanted to cancel the contract and have them reimburse me. I called multiple times with no response. I finally sent a later after 5 months informing them again, I do not want to do business with them. I finally received AN EMAIL response that they wouldn't cancel. Customer service is terrible and at this point, I am still waiting to be reimbursed from them. Highly recommend doing business elsewhere.

Two years to finish project from deposit (1/2 down), don’t ever agree to that, not recommended. Also had to hire lawyer to make sure it was done right in the end, failed inspections several times, leaks not once but twice after “fixing.” Owner never showed up, no apologies and no compensation for poor work. Very unprofessional. Misrepresented facts when turned project into consumer protection agency. End product is nice but two year heartache not worth it.

The experience was horrible and I was treated disrespectfully as a customer for simply wanting a refund of my deposit after the estimated timeframe expected by myself after my initial meeting with the contractor had been exceeded, though of course contractually they were covered because no set dates were established. I ended up having to agree to receiving back my deposit, minus $375 for partial material cost and their costs incurred. I was threatened with being sued by the man who called himself the owner if I reviewed the company negatively. It's disappointing to see other similar reviews, which is what caused me to share my story. He was very dismissive and rude in our phone correspondence, I definitely do not recommend this place to anyone, ever.

This company was a headache from start to (not) finish, scheduling issues, no shows, lack of communication, set wrong crew, very poor customer service, unfinished, sloppy work and condescending.

Gutters have been making noise (cracking and popping) since installation, when the sun goes in and out of the clouds. At first it was suggested we had animals in the gutters, then it was the fault of our fascia and/or soffits. They came out to hear the noise in person twice. The 1st time in June of 2016 they decided to replace the hoods (the noise continued so I sent them a message and was told to give it a month to see if the noise would go away). In the interim, they suggested this noise was common for aluminum gutters installed over cedar (we didn't agree). When they didn't come up with a solution, we asked for our money back. Al Clark the owner came out for the 2nd time in Aug of 2016 and heard the noise. He then stated both he and the gentleman who replaced the hoods in June also had the same noise. We were shocked to hear this and wondered why now and not at the very beginning of our complaint. We waited a full year and the gutters still are making noise in 2017, so we took them to small claims court in Wisconsin. They agreed to remove the gutters, change our fascia from wood to aluminum and then install new gutters, but we didn't want to do business with them any more. Through the negotiator ( a part of Wisconsin's process) a financial agreement was reached (what we wanted back in August of 2016) in our favor. It's too bad it had to come to this.

They explained at the time of the initial estimate that their work was about 6 weeks out. They were good about staying in touch via mail during this time period that they had not forgotten about us. In approximately 5 weeks I received a call that they would be arriving the next day. They were very punctual for the next 3.5 days as they completed the tedious and time consuming work on this old house which has plenty of dormers which made the work that much more challenging. They did a beautiful job making everything match and blend with the other parts of the house that were done years before. I am 100% satisfied with their work and will continue to recommend this company to others. And I will use them again when it is time for my roof replacement.

Tech came out and he was good and knowledable but company nevery replied with actual quote or contacted her back ever

Horrible. As stated in initial review I submitted. Everything I stated in the original complaint is factual. All Exteriors response is false. I notified them of my intent to cancel as soon as they indicated their original time estimate for the project was incorrect. Instead of the original 4-6 weeks from date of contract, they said it would be 10-12 weeks from date of contract. That was my reason for cancelling the contract. This occurred 2 weeks after contract date, not 3 weeks, as All Exteriors claims. Further, the GM was dismissive, insulting and/or completely unresponsive to attempts to resolve this amicably. I can't emphasize enough how poorly this was handled by All Exteriors.

Never received a bid on the job.

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They were really great to work with. They were very careful not to harm the grass with the gutters before installation. They had them raised up of the grass I was very surprised. They made sure the gutters went along with the lines of the house and made sure they extended them out far enough so they wouldn't go down into the basement.

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My experience with them went poor. There's a lack of communication between the service and the consumer. They have to instruct their office staff and owners to communicate more. They also have to improve on their availability to answer questions.

We had a few hiccups along the way. The gutter is high quality and is deep enough to handle a lot of rain coming off a steep roof. It also was just deep enough to cause an every so slight barrier to opening the front door. this was resolved by using a diverter over the front stoop. When this was installed, it worked fine, but was not "centered" over the front door, so it drove me nuts every time I looked at it. In both cases, All Exteriors worked with me to resolve the issues to my satisfaction. I thank Lindsey, Al and Ron for demonstrating integrity in the business they operate. Finding providers, businesses and organizations that do what they say they will is getting to be a rare trait and I will use them again for other home improvement projects. They have shown they are problem solvers.

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Everything went as planned. Our questions were answered promptly and the job was done on time.