Reviews
2.18 Reviews
Showing 1-8 of 8 reviews
Earl G.
04/2023
Never keeps us supplied with water. Always have to call to remind them that we've run out of water. We'll be looking to find a different water option soon. Seems like they are just not interested in doing business.
Description of Work: Water bottle service
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$55
Sherree F.
06/2015
water delivery
 + -1 moreFirst deliver of the water cooler and set up they were 3 days late. The water cooler leaked and it took them 2 weeks to get our company a new cooler. It is now June 19th and they are 10 days late on the next water delivery. They have been called six times and still no water. We are so disappointed in their service.
Description of Work: Provide water cooler and bottled water to our business
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$25
kathy R.
06/2015
water delivery
 + -1 moreJanuary and February was a major battle. I actually thought they went out of business because I could not get a hold of them. Once I didn't get a hold of someone, they did offer me a refund.
Description of Work: I was renting a water cooler. They were delivering water to me.
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$50
Nicole S.
01/2015
water delivery
 + -1 moreWe will see if they show to pick up their bottles and equipment
Description of Work: They have been unreliable and inconsistent from the start. They never pick up on time. You get a call from the animated line saying that your delivery is tomorrow, but they don't show up. They will show sporadically and leave bottles at the door, but never arrive when they say they will to pick up empties. Customer service is always apologetic, but nothing ever changes. A request to speak to the Manger resulted in a call back for the nenext business day that never happened. We have canceled the service and scheduled a date for them to come. I won't be shocked if they do not. Seriously is asking for them to show when they sayou to much to ask? I can't leave empty bottles outside for a week waiting for them. When calling to cancel they guy stated "yeah, we've been having issues with our systems". Well something has been wrong for the past 5 months. Costco should find a better service to partner with.
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$40
Wendy M.
02/2014
water delivery
 + -1 moreI signed up for this account via COSTCO. For 2 weeks I've been trying to Call Sierra Springs to change our delivery address to a new location. I've waited on hold for over 20 minutes and have finally given up. I can call in saying I'm a new customer and it only takes about 30 seconds to get a person on the phone but they won't help. Today during my call, I asked to woman to give me a supervisor (I move in less than 5 days!) and she rudely told me I'd have to wait on hold like the rest of the existing customers to receive help. SHE was in NEW SALES and couldn't assist me. I was so angry I told her to cancel my service. She told me I had to call back on the customer service line. UNBELIEVABLE poor service.
Description of Work: Horrible Customer Service
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mike T.
09/2013
water delivery
 + -1 moreDelivered two machines (one leaked from faucet and then second one leaked underneath unit) that leaked water onto my laminate floors and damaged them. No return service or follow up call. Still have damaged floors and broken machine sitting in my house six weeks later!!!
Description of Work: Water delivery and service
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$45
Heather K.
04/2013
water delivery
 + -1 moreI have my own cooler, they just drop off the water. The experience is pretty benign. They just drop water off. I put an empty bottle out and they replace whatever you want and if you want an extra plastic water bottle, you just let them know. It's not very exciting. It's not very interactive but that's what you want. They come every two weeks and they replace the empties.
Description of Work: I am currently using Crystal & Sierra Springs for water for my water cooler. They last came out about a week ago.
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Yes, I recommend this pro
$9
Richard E.
02/2012
water delivery
 + -1 moreThey're a good company to work with. They're very prompt and they come out every two weeks, to our door.
Description of Work: We get bottled water delivered to our home.
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Yes, I recommend this pro
$25
Contact information
PO BOX 660579, Vancouver, WA 98665
www.sierrasprings.comLicensing
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Service Categories
Water Coolers,
Water Filtration and Softening
FAQ
CRYSTAL & SIERRA SPRINGS is currently rated 2.1 overall out of 5.
No, CRYSTAL & SIERRA SPRINGS does not offer free project estimates.
No, CRYSTAL & SIERRA SPRINGS does not offer eco-friendly accreditations.
No, CRYSTAL & SIERRA SPRINGS does not offer a senior discount.
No, CRYSTAL & SIERRA SPRINGS does not offer emergency services.
No, CRYSTAL & SIERRA SPRINGS does not offer warranties.
Contact information
PO BOX 660579, Vancouver, WA 98665
www.sierrasprings.com