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At Your Service Plumbing Inc

Plumbing, Drain Cleaning, Water Heaters,

About us

Beginning with its name, At Your Service Plumbing, Inc. is different from any other home plumbing company you may call in Tacoma. Our Client Care Representatives answer the phone 24/7 for your peace of mind. Our certified Personal Plumbing Professionals care about you, your home and your safety. Call 253-353-7271 now to speak to an At Your Service Plumbing team member. We promise to respect your time and your investment. Use our $40 off coupon for an opportunity to meet our team. See website to learn more about us-www.atyourserviceplumbing.com. Mailing address - PO Box 64519, University Place, WA 98464.

Business highlights

41 years of trusted experience
Emergency Services Offered

Services we offer

Dripping faucets, running or leaking toilets, leaks in water piping, water heater repair or replacement, recirculating hot water system, faucets, toilets, sinks, tankless water heaters, garbage disposals, instant hot water machines, bathroom & kitchen remodels, whole house water & drain re-pipe.

Services we don't offer

New Construction & Commercial Plumbing

Amenities

Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Reviews

4.8133 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
83%
4
10%
3
2%
2
3%
1
2%


Rating CategoryRating out of 5
quality
4.8
value
4.2
professionalism
4.9
responsiveness
4.9
punctuality
5.0
Showing 26-50 of 133 reviews

Gavin O.
03/2018
5.0
plumbing
  + -1 more
Work went well. Good communication of service provided. Would use again.
Description of Work: diagnostic of hot and cold temperature fluctuations in various locations of house. Recallibration of shower valves in master shower.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from At Your Service Plumbing Inc
Thank you for taking a moment to share your experience with At Your Service Plumbing. We truly appreciate the opportunity to serve you and look forward to the next time although not too soon right?! Regards, Kathy Thaut, owner

Barbara R.
02/2018
5.0
plumbing
  + -1 more
Everything went well with the inspection; tightened a few things and repaired a shower beauty cover. Cyrus was able to give an estimate on the water line for the refrigerator AND able to do it while he was here. GREAT!! Cyrus was wonderful! Love At Your Service Plumbing!
Description of Work: Annual inspection and instillation of water line for refrigerator

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$650

Response from At Your Service Plumbing Inc
Thank you for your kinds words and the opportunity to serve you for many years. We love our clients and appreciate you so much! It is your diligence to maintenance and your annual inspections which keeps your plumbing system running so well. Warm regards, Kathy Thaut, owner

Tamra B.
02/2018
5.0
plumbing
  + -1 more
It went great. I have used these guys for several years and they always do a great job. Andy also installed an airgap protector for the dishwasher drain to bring it up to code.
Description of Work: Kitchen Sink and Dishwasher backed up.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from At Your Service Plumbing Inc
Thank you for taking some of your valuable time to share with the Angie's List members about your experience with At Your Service Plumbing. The entire AYSP Team truly appreciates it. Thank you also for your loyalty in allowing us to serve you. Kathy Thaut, owner

Kary W.
02/2018
5.0
plumbing
  + -1 more
Andy was extremely professional and great to work with. He gave me several options to choose from and the pros and cons of each selection. We are going to get out whole house repiped this summer and I will definitely be using At Your Service and specifically asking for Andy to do the job.
Description of Work: We needed to repipe the kitchen sink to the basement.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from At Your Service Plumbing Inc
Thank you so much for your kind words. I will be sure Andy receives this also. We all appreciate the opportunity to serve you and look forward to a long relationship. Kathy Thaut, owner

Tom R.
12/2017
5.0
water heater repair
  + -1 more
They showed up on time and did a real great job. They worked with me because we did have to move that water heater and choose a new location for it. They were just real good all the way around.
Description of Work: Relocate and install a water heater

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from At Your Service Plumbing Inc
Much appreciation for your time to share your experience with At Your Service Plumbing. We are grateful for your kind words and the opportunity to serve you and your plumbing needs. Thank you. Kathy Thaut, owner

Charles W.
12/2017
5.0
plumbing, water heater repair, drain cleaning
  + 1 more
We have been subscribing to At Your Service Plumbing's "Diamond Club" for many years now and we could not be happier with their service. Part of the Club's service is an annual plumbing inspection and Mike came today and did his company's prescribed inspection in his usually outstanding manner. This inspection is totally thorough, covering every aspect of our home's plumbing. We reviewed the end report and I bought the drain cleaner which gives us an annual supply for keeping our sinks' drains open and clear, and for keeping the septic system which we have in good order. We are totally satisfied with AYSP and can recommend them to anyone who wishes to have a 100% operating plumbing system. We also recommend the Diamond Club as well. Having that got us immediate one hour response on a weekend when our water heater sprung a leak a couple of years ago. They came, fixed our problem with the water heater and got us back up and running in short time. These people are wonderful! -Chuck W.
Description of Work: Annual Plumbing Inspection

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from At Your Service Plumbing Inc
Thank you for sharing your experience with our club membership. It is so appreciated by the At Your Service Plumbing team and other Angie's List members. We value your loyalty and love serving you and your plumbing needs. Kathy Thaut, owner

Sam J.
12/2017
5.0
plumbing
  + -1 more
Great! They were super professional, on time, and beyond thorough.
Description of Work: Converting house over to gas.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from At Your Service Plumbing Inc
Your time to write a review about your experience with the AYSP Team is greatly appreciated. Thank you! We look forward to helping you complete your project. Kathy Thaut, Owner

David S.
11/2017
5.0
plumbing, drain cleaning
  + 0 more
AYSP (At Your Service Plumbing) did an excellent job clearing a clog in my bathtub that 2.5 Gallons of drain cleaner couldn’t clean. And the fixed a toilet that was leaking between the seat and the tank. And now it’s better than brand new. The plumber also noticed when he was approaching my home, that the outside faucet was dripping and he fixed it with a quick screwdriver adjustment. And he also CLEANED my bathtub. As far as I’m concerned, they are the best. Very reasonable pricing, which they will quote you up front, so you know what you’ll pay before they start working. From the first call, to scheduling, to alerting you they are on the way, and everything I’ve already said. They do it right!
Description of Work: Toilet leaking and bathtub clogged.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$810

Response from At Your Service Plumbing Inc
Thank you so much for taking the time to write about your experience with the At Your Service Plumbing Team. Being given the opportunity to serve you is appreciated. Take care and Happy Holidays! Kathy Thaut, owner

Laura R.
08/2017
3.0
plumbing
  + -1 more
I felt the prices for the work were high. I disliked the fact that they never mentioned the automatic 69 dollar charge per call. I did not have them replace the spigot. It was over 200 for a simple non-emergency drain clean plus the 69 dollars. They were there 15 minutes. They do send a thank you note after the service. The estimate of 400.00 was above the Angies list highest price for our area.
Description of Work: Replace outside spigot. They had also previously unclogged pipes.

Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

$69

Response from At Your Service Plumbing Inc
Thank you for taking the time to share your concerns with your last service call. I have gone back and listened to your July phone call and found our Client Care Representative did not remember to remind you about our small $59 service fee to get the plumber and his truckload of parts and tools to your home. Because our intent is to always be upfront I would be happy to refund the service fee and sales tax you paid. Please contact our office and let my team know you would like the refund and we will prepare a check to mail to you. Kathy Thaut, owner

Sabrina R.
08/2017
5.0
plumbing
  + -1 more
Excellent, professional recomendations. No hassle pricing that is very clear.
Description of Work: New Toilet, new shower hardware, clogged grain

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,300

Response from At Your Service Plumbing Inc
Thank you for sharing your experience with other members. The AYSP team appreciates it. Please don't hesitate to call if we can help you in any way.

Rosa N.
07/2017
5.0
drain cleaning
  + -1 more
They were quick to schedule the service, text updates for arrival time, performed necessary repair quickly and efficiently.
Description of Work: 2 drains were clogged

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Response from At Your Service Plumbing Inc
Thank you for the opportunity to serve you, we are grateful. Please let us know if we can help you in any way.

Sabrina R.
07/2017
5.0
plumbing, drain cleaning
  + 0 more
Technician was thorough and straight forward with pricing. He did excellent work and gave me options to choose which solutions worked best for my goals. Excellent service will call again for plumbing needed.
Description of Work: New toilet, drain cleaning, new fixtures in tub plus assess other plumbing issues

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,300

Response from At Your Service Plumbing Inc
Thank you! I hope everything is working out well. Grateful for the opportunity to serve you.

Matthew D.
06/2017
5.0
plumbing
  + -1 more
At Your Service was professional and easy to work with.
Description of Work: Kitchen faucet fix.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Response from At Your Service Plumbing Inc
Thank you for sharing your experience with other members. I am confident they appreciate it as much as we do. We are here for you should the need arise.

Johanna T.
05/2017
5.0
plumbing, drain cleaning
  + 0 more
They are very personable, They work to achieve a solution in a timely and cost effective manner. No gouging or ridiculous costs. I wouldn't call anyone else to my home.
Description of Work: Put in a garbage disposal and diagnosed plumbing issue in my new home. Also replaced toilet

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

Response from At Your Service Plumbing Inc
Thank you for your continued loyalty and being a member of our club. We look forward to performing your included plumbing system inspection when you are ready to schedule. Grateful for the opportunity to serve you.

Mary M.
04/2017
4.0
plumbing, drain cleaning
  + 0 more
Plumber answered all my questions and gave me a detailed estimate of cost for the jobs I requested. He was courteous and very thorough in assessing the scope of the projects in the estimates. Estimates were too high for my budget.
Description of Work: I called and made an appointment to have a main water shut off installed. At that time I asked if there were any trip charges or cost for the estimate. I was told upfront that it would be $59.00 to have a plumber sent out to evaluate my request. I received a reminder call 24 hours before the appointment and also received a call when the plumber was en route to my house. The plumber, Mike, gave me an estimate for several other jobs at my request. He was at the house for 90 minutes. He even went under the house into the crawl space to check the plumbing set up for shut off valve installation. He did no work at this time. I asked if he could change 2 shut off valves while he was here, and he quoted me a price of $365.00 to replace hot and cold water shut off valves in one bathroom. Since no actual work was done, the Angie's list coupon for $40 off service call was not accepted.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$64

Response from At Your Service Plumbing Inc
Thank you for writing such a nice and thorough review. Mike appreciates it very much. I hope getting the information was helpful to you. Mike and the rest of the At Your Service Plumbing team are here to assist you any way we can. The investment is sometimes more than clients expect however it is what covers every expense for us to do business. When a certified plumber assists a homeowner the investment must cover many things within the business such as phones, lights, insurance, office staff, rent to name a few. If you have any questions, please do not hesitate to call. I wish you all the best. Kathy Thaut, Owner

MAUREEN S.
02/2017
5.0
plumbing
  + -1 more
I called At Your Service Plumbing. I spoke with J.R., who decided I would be better served by a different company, and he referred me to them. I love the "Miracle on 34th St" mentality, and I'm grateful that J.R. didn't just send someone out, just for the business. I will call them again if I have other plumbing issues.
Description of Work: I'm searching for a high-powered hydro-jet.

Rating CategoryRating out of 5
professionalism
5.0

Yes, I recommend this pro

Response from At Your Service Plumbing Inc
Thank you for the review of the AYSP team member and client care representative, JR. It is greatly appreciated. Hopefully you will get to experience our complete first class service in the future - not that I am wishing plumbing challenges on you! If you have any further questions or we can help in any way please do not hesitate to call. Sincerely, Kathy Thaut, owner

John M.
02/2017
5.0
drain cleaning
  + -1 more
Fast, prompt, professional, courteous, complete and reassuring.
Description of Work: Washer & sink backed up. Needed drains checked and opened.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from At Your Service Plumbing Inc
Thank you for your taking your time to provide a review for other Angie's List members. The AYSP team does appreciate it! Look forward to serving you again when the need arises. Be sure to use the BioSmart to get your drains clean. Regards, Kathy Thaut, owner

Tom R.
01/2017
5.0
plumbing
  + -1 more
They came out right away--on the same day I called in. My water heater is located in a very difficult-to-access location, so they also helped me figure out a plan to move it to a more accessible part of the house. They were very helpful throughout the whole process.
Description of Work: Fixed water heater, replaced thermostat, and provided quote for moving water heater.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$555

Response from At Your Service Plumbing Inc
[Member Name Removed], Thank you for taking the time to share your positive experience with our plumber, Dan. He truly appreciates it. Thank you for your loyalty to At Your Service Plumbing. We are thrilled you now have a plan for your water heater should it become necessary to replace it. Wishing you all the best for 2017 and look forward to serving you when the need arises. Kathy Thaut, Owner

Christi M.
11/2016
5.0
plumbing, drain cleaning
  + 0 more
Very well. Would definitely hire again.
Description of Work: Bathroom plumbing repairs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from At Your Service Plumbing Inc
Thank you for taking your time to share with other members your experience with the AYSP team. It is greatly appreciated. Thank you also for allowing us to serve you. We are a phone call away if you need us again. Grateful, Kathy Thaut, owner

Michael F.
10/2016
5.0
plumbing, drain cleaning
  + 0 more
They have been very responsive and professional. They are not the cheapest company, but they aren't the most expensive either. When I have needed them, they have been very responsive and they are very good. When I first used them, it was on an emergency basis. I have been using them since. They are very knowledgeable, and professional. They can be kind of high priced, but I know what I'm getting.
Description of Work: At Your Service Plumbing Incorporated did normal plumbing work. They have done a lot of work for me over the years.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from At Your Service Plumbing Inc
[Member Name Removed], Thank you for taking the time to share your experience with other Angie's List members. The AYSP team truly appreciates it. We are grateful for your continued loyalty and enjoying serving you and keeping your plumbing system functioning well. Kathy Thaut, Owner

Noah S.
10/2016
2.0
plumbing
  + -1 more
They are one of these plumbers who come out and give you astronomical quotes for everything and anything that could be replaced. High pressure sales and a fee for a quote. Thanks but no thanks.
Description of Work: Quote for fixing low water pressure to kitchen sink, received quote for a much larger project out of scope.

Rating CategoryRating out of 5
value
2.0
professionalism
3.0
responsiveness
4.0
punctuality
5.0

$2,830

Response from At Your Service Plumbing Inc
I am sorry your experience with the AYSP team was not what you expected and for the delay in responding. We appreciate all comments as they help us grow and be sure we are serving homeowners well. In researching I saw the certified plumber gave a list of several options to try and restore flow in the home. I understand you were unable to meet on site to discuss these options and appreciate your mom meeting us to let us in. I hope the sale of the home went well for you. Regards, Kathy Thaut, owner.

Cynthia H.
10/2016
5.0
plumbing, water heater repair, drain cleaning
  + 1 more
We were very impressed with the quality of work that was performed and the fact that the work was completed in one day. The fact that the worker noticed that our water heater was leaking helped us avoid the damage that the leak could have made to our floors. Everything was cleaned up and ready to go by the time the worker was finished. This company definitely has our business for future plumbing needs!
Description of Work: We had a leak in the bathroom tub that was complicated by old plumbing. They are going the extra mile to find valves that will work with our existing system. The drains and pipes in the kitchen needed to be replaced. Our water heater needed to be replaced.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from At Your Service Plumbing Inc
Thank you so much for taking your time to share with others your positive experience with the AYSP team. Sorry for my delay in responding. Our team works very hard to get clients back working and also to help prevent challenges which could cause damage so I am so happy you mentioned those two items. We appreciate your and the opportunity to serve you and look forward to a long working relationship. Regards, Kathy Thaut, owner

BRUCE L.
09/2016
5.0
plumbing, drain cleaning
  + 0 more
At Your Service is one of the most customer service focused companies I've ever dealt with. From the initial phone call to set up an appointment to the actual repair work, every employee I dealt with was very professional. Repair options and prices were given to me up front so there were no hidden costs for the work done. At Your Service Plumbing is the only company I'll ever call again for any future plumbing issues.
Description of Work: Outside wall water faucet repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$180

Response from At Your Service Plumbing Inc
Thank you taking the time to share your kind words. It means so much to the AYSP team. I am sorry for the delay in responding. Thank you also for your confidence in us. We look forward to assisting you with your home plumbing system through your annual inspection. Gratefully, Kathy Thaut, owner

Roki V.
09/2016
2.0
plumbing
  + -1 more
-Cyrus came & tried auguring the pipe, even from the roof but he couldn't unclog it. Charged us $580 for job not done-kind of steep! He called later to say that they'd need to cut through the kitchen pipes & that would cost about $800. Going with someone else. -In 2013 we had Andy unclog 2 kitchen drains & had him replace pipe from kitchen to sewer line & the large sewer pipe; charged $1927. That was a good job. Seems they got young guys working there since the owner's husband died recently. Anyway, my husband unclogged the drains using various chemicals--took a while but it got done!
Description of Work: Unclog 2 bathroom sink drains

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

$580

Response from At Your Service Plumbing Inc
I am sorry for the delay in responding to your concerns. All comments are appreciated as they help us learn, train and grow. I am happy to hear your drains are now cleared. Just a small note of caution to be careful when using chemical drain clearing solutions. They are highly caustic and can cause severe burns. We do train on a consistent basis to bring the experience of those who have been in the industry for many years to those who are much earlier in their careers. I meet with the team three times a week for this reason. I apologize we fell short in this instance. I hope you can forgive us. However I am happy you have had a positive experience in the past. Regards, Kathy Thaut, owner.

Gina G.
01/2016
5.0
plumbing, home remodeling
  + 0 more
Very professional and friendly, punctual, clean, knowledgeable. No complaints, only nice things to say about the men and their work. My only issue was the cost. Two guys worked for a little over three hours, performed three standard tasks, and my bill was ~$1700 before tax. Seems really high since parts were minimal (I provided the sink/faucet). I would have liked to obtain a couple other quotes, but I had been without a kitchen for three months and was anxious, so I paid it.
Description of Work: Installed kitchen sink, hooked up dishwasher, hooked up water line to refrigerator

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,700

Contact information

3036 68th Avenue West Suite F, University Place, WA 98466

http://www.atyourserviceplumbing.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
No
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Drain Cleaning,
Water Heaters,
Ceramic Tile,
Kitchen and Bath Remodeling,
Natural Gas Lines,
Interior Painting,
Lighting,
Flooring Sales and Installation

FAQ

At Your Service Plumbing Inc is currently rated 4.8 overall out of 5.

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

At Your Service Plumbing Inc accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
No, At Your Service Plumbing Inc does not offer free project estimates.
Yes, At Your Service Plumbing Inc offers eco-friendly accreditations.
No, At Your Service Plumbing Inc does not offer a senior discount.
Yes, At Your Service Plumbing Inc offers emergency services.
Yes, At Your Service Plumbing Inc offers warranties.
At Your Service Plumbing Inc offers the following services: Dripping faucets, running or leaking toilets, leaks in water piping, water heater repair or replacement, recirculating hot water system, faucets, toilets, sinks, tankless water heaters, garbage disposals, instant hot water machines, bathroom & kitchen remodels, whole house water & drain re-pipe.
New Construction & Commercial Plumbing

Contact information

3036 68th Avenue West Suite F, University Place, WA 98466

http://www.atyourserviceplumbing.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day