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CRYSTAL CARPET CARE

Carpet Cleaning, Upholstery Cleaning, Floor Cleaning and Waxing,

About us

Crystal Carpet Care is a premier carpet, upholstery, and tile & grout cleaning company, as well as carpet repair and flood extraction. We proudly serve the entire Puget Sound area and have built our reputation on performing quality work at an affordable price. We are proud that all of our employees have spent many years servicing both commercial and residential customers, while building a reputation of being an industry leader. Since opening our doors in 1991, Crystal Carpet Care has been satisfying customers with a certainty that no one else can clean carpet and upholstery quite as thoroughly as we do. Customer satisfaction is paramount, and we are reputed as having excellent customer service. As always, our policy is customer satisfaction guaranteed. Crystal Carpet Care has been the Angie's List Super Service Award Winner in 2020, 2019, 2018, 2017, 2016, 2015, 2014, 2013, 2012, 2011, 2010, 2008, and 2007!

Business highlights

34 years of trusted experience
Family Owned & Operated
Emergency Services Offered
Eco Friendly

Services we offer

Residential & Commercial Truck-Mounted Carpet & Upholstery Cleaning, Hardwood & Laminate Floor Cleaning, Tile & Grout Cleaning and Sealing, Stain Removal, Carpet Repair & Restretching, Water Damage Assessment & Water Removal, Drying & Dehumidification, Pet Odor Treatment, 3M Scotchgard Protectant.

Services we don't offer

Hardwood Floor Refinishing, Hardwood Floor Installation, Air Duct Cleaning, Drapery Cleaning

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

5.0355 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
96%
4
3%
3
0%
2
0%
1
0%


Rating CategoryRating out of 5
quality
4.9
value
4.8
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Showing 251-275 of 355 reviews

richard Y.
01/2021
5.0
carpet cleaners
  + -1 more
great very excellent job.
Description of Work: restrech and clean

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Richard S.
03/2020
5.0
carpet cleaners
  + -1 more
Carpet was cleaned.
Description of Work: Carpet Cleaning

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro

Karen M.
11/2019
5.0
carpet cleaners
  + -1 more
Excellent pr!!!!!!!!!!!!!!
Description of Work: Hasn't been done yet

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Marlyce S.
08/2019
5.0
carpet cleaners, carpet installation
  + 0 more
Excellent service.
Description of Work: Living room, 3 bedrooms

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$249

Nicole O.
11/2018
5.0
carpet cleaners
  + -1 more
Great! Quick and responsive.
Description of Work: Carpet clean

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$300

Jerilyn C.
09/2018
5.0
carpet cleaners
  + -1 more
Thorough and professional
Description of Work: Carpet cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Larry W.
09/2017
5.0
carpet cleaners
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Kandis B.
08/2017
5.0
carpet cleaners
  + -1 more
They did great!
Description of Work: Carpet cleaning of entire house

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$440

Yvonne M.
07/2017
5.0
carpet cleaners
  + -1 more
Reasonable priced. They were good.
Description of Work: Cleaned carpets for us.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Shannon W.
06/2017
5.0
carpet cleaners
  + -1 more
Great work!
Description of Work: Carpets cleaned

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$210

Response from CRYSTAL CARPET CARE
Thank you [Member Name Removed]! It was a pleasure working with you!

Gail S.
05/2017
5.0
carpet cleaners
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$325

Ray F.
01/2017
5.0
carpet cleaners
  + -1 more
Excellent.
Description of Work: Carpet cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$230

Sam N.
11/2016
5.0
carpet cleaners
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$250

Shannon N.
09/2016
5.0
carpet cleaners
  + -1 more
Carpet looks great!
Description of Work: Cleaned carpet

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Debbie S.
09/2016
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

suzanna L.
09/2016
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: The technician that cleaned the carpet did an excellent job. He also did a repair of a burn hole - we were very pleased how it turned out. All and all they exceeded our expectations and we'll use them again.
Rating CategoryRating out of 5
Yes, I recommend this pro

Beth H.
12/2007
5.0
carpet cleaners
  + -1 more
Left a message on my first call. It was promptly returned. An estimate was given over the phone and I was told the name of the man who would do the cleaning. I asked if there was any senior or that kind of discount. Since I asked, she told me that there was a coupon and she'd give me that price. The lady who called was very friendly and cordial. A time was set up. On the day the carpet was to be cleaned I received a call that the cleaner would be about an hour late. That was fine with me since I still have furniture to move. The carpet cleaner was courteous and careful. He moved a couch and chair and put protection under the feet so they wouldn't stain the wet carpeting. He also gave me something to put under the legs of chairs, etc. I needed to move in from outside before the carpet was completely dried. I received a call again the next day asking how everything went. Overall, it was a good experience and we'd use the company again.
Description of Work: Living room, dining room, three bedrooms, hallway and steps were cleaned. This was just basic cleaning.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$222

ANNA S.
11/2007
5.0
carpet cleaners
  + -1 more
I made the appointment and on the day of the work he was kind enough to call and keep me updated on his true arrival time which I appreciated. When he arrived he confirmed that he would charge the estimated amount as it seemed to be accurate. It took him about 1 1/2 hrs. to spot and clean everything. The carpets look great!
Description of Work: Jim gave me an estimate over the phone to clean the carpets in a living room, hallway, 2 bedrooms and a rec. room.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$240

CAROLYN Y.
09/2007
5.0
carpet cleaners
  + -1 more
They got here on time, right when they said they would. They did a real good job with my carpet. I was going to call them to tell them what good work they did, but they actually called me first to follow up and see if I needed anything else done. I m very pleased with their service.
Description of Work: Crystal Carpet Care cleaned my 1,500 square foot carpeted area. There were no specific stains to be targeted, and they didn't have to move any furniture.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jennifer M.
07/2007
5.0
carpet cleaners, upholstery cleaning
  + 0 more
Arrived on time, was friendly and got started quickly. All stains were removed and he made sure to put paper protection between wet carpet and furniture to avoid rust/rot, etc. They were great at giving me a quote over the phone and even followed up the next business day to make sure I was satisfied.
Description of Work: Cleaned approx 700 square feet of carpet and one couch and one chair.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$275

Gerry W.
05/2007
5.0
carpet cleaners
  + -1 more
The workers are punctual and do a good job. And we get a follow up call from the owners to assure that we're satisfied. Highly recommended.
Description of Work: Cleaned all the carpets in our 2000 square foot house. We've had them clean the carpets for us twice.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

JUDY J.
06/2006
5.0
carpet cleaners
  + -1 more
The owner/operator performed the cleaning and did an exceptionally good job. They were on time at exactly the price quoted. I highly recommend.
Description of Work: They cleaned the living room, dining room, and hallway.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

CAROLE K.
10/2005
5.0
carpet cleaners
  + -1 more
WE HAVE BEIGE CARPET AND THREE DOGS - NOT A GOOD COMBINATION. CRYSTAL CARPET CARE CLEANED AND DEODORIZED AND MANAGED TO REMOVE ALL TRACES THAT PETS LIVE IN THE HOUSE. THEY WORK CAREFULLY AND THOROUGHLY TO LEAVE THE CARPETS LOOKING GOOD AS NEW. WONDERFUL TO WORK WITH.
Description of Work: CLEANED 2000 SQ FEET OF CARPET INCLUDING A FLIGHT OF STAIRS.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

07/2005
4.0
carpet cleaners
  + -1 more
THEY SEEM TO BE PRETTY COMPETITIVELY PRICED. I APPRECIATE THEIR PRICE. THEY HAD A MIX-UP THE DAY OF THE SERVICE. ONE WORKER DID NOT SHOW UP, BUT ANOTHER SHOWED UP AND COMPLETED THE JOB IN A TIMELY MANNER.
Description of Work: THEY STEAM CLEANED THE CARPETS IN MOST OF THE HOUSE.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

Yes, I recommend this pro
$170

LISA J.
05/2005
5.0
upholstery cleaning
  + -1 more
I WAS VERY PLEASED WITH THE WORK I HAD DONE. THE GUY THAT DID THE WORK WAS THE OWNER. HE WAS VERY POLITE AND KNOWLEDGEABLE ABOUT DIFFERENT CLEANING SYSTEMS AND STAIN REMOVAL.
Description of Work: I HAD MY LIVING ROOM SOFA CLEANED TO REMOVE STAINS AND HAD A DUPONT TEFLON SOIL RETARDANT APPLIED.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75.07

Contact information

13701 24th St E, Sumner, WA 98390

http://www.crystalcarpetcare.com

Service hours

Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 6:00 PM
Saturday:
8:00 AM - 6:00 PM

Licensing

Bonded

Insured

Licensed*

Trade License Number
CRYSTCC856P1
Trade License Locale
Washington
Trade License Authority
Washington: Contractors
Trade License Expiration
01/28/2025

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Carpet Cleaning,
Upholstery Cleaning,
Floor Cleaning and Waxing,
Ceramic Tile,
Oriental Rug Cleaning,
Water & Smoke Damage

FAQ

CRYSTAL CARPET CARE is currently rated 5 overall out of 5.

Monday: 8:00 AM - 6:00 PM

Tuesday: 8:00 AM - 6:00 PM

Wednesday: 8:00 AM - 6:00 PM

Thursday: 8:00 AM - 6:00 PM

Friday: 8:00 AM - 6:00 PM

Saturday: 8:00 AM - 6:00 PM

CRYSTAL CARPET CARE accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, CRYSTAL CARPET CARE offers free project estimates.
Yes, CRYSTAL CARPET CARE offers eco-friendly accreditations.
No, CRYSTAL CARPET CARE does not offer a senior discount.
Yes, CRYSTAL CARPET CARE offers emergency services.
Yes, CRYSTAL CARPET CARE offers warranties.
CRYSTAL CARPET CARE offers the following services: Residential & Commercial Truck-Mounted Carpet & Upholstery Cleaning, Hardwood & Laminate Floor Cleaning, Tile & Grout Cleaning and Sealing, Stain Removal, Carpet Repair & Restretching, Water Damage Assessment & Water Removal, Drying & Dehumidification, Pet Odor Treatment, 3M Scotchgard Protectant.
Hardwood Floor Refinishing, Hardwood Floor Installation, Air Duct Cleaning, Drapery Cleaning

Contact information

13701 24th St E, Sumner, WA 98390

http://www.crystalcarpetcare.com

Service hours

Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 6:00 PM
Saturday:
8:00 AM - 6:00 PM