SLEEPERS IN SEATTLE

Poor customer service. The sofa was delivered 2 weeks later that promised. Incorrect information was provided regarding delivery and set-up. Company required payment in full weeks prior to delivery.

Buyer Beware! These people do not have their act together!! We purchased an expensive Stressless chair at their West Seattle showroom. Two different salespeople told us the chair was on sale and included an ottoman, and that the chair was in their New Jersey warehouse. This was on a Sunday. Monday morning rolls around, and we get a call saying, "Ooops, we made a mistake. The chair wasn't on sale, and the ottoman wasn't included. You owe us $750." Like an idiot -- even though I had a signed receipt saying Paid in Full, I gave them my credit card and paid the "balance." Two months go by without any word from Sleepers. When I started to call to inquire, it took three separate phone calls to find out the chair was in fact being assembled in Norway and will be several months longer before receipt. This was ridiculous. No apology, no nothing. Do not buy from these people unless you get everything in writing from the manager!

We bought an American Leather sleeper here for the quality of the sofa bed, and have been happy with it. However, 4 years in, the foam used in the seat cushions have unacceptable wear in them. The sofa was still under warranty, so I contacted Sleepers in Seattle and they said to take photos of the issue for them to send to American Leather for a warranty request. A few weeks later, viola...new cushions are delivered to our door. While I wish the seat cushions had been a better quality foam to begin with, I am very pleased with the customer service in handling the issue.

We had the worst experience ever at Sleepers in Seattle. My husband and I ordered a $3000+ sleeper sofa for a new home we were in the process of purchasing. The young woman who took our information was helpful. However, circumstances changed and we decided not to buy the house. So we called to cancel our sofa order, which they had kept in house and hadn't sent to the manufacturer. The man who answered my call was extremely rude - it was clear he did NOT want to refund our money. He made an excuse about needing to consult his boss and said he would call me back. He then lied to the boss about me using swear words, which I never, ever would do. Before you know it, the boss was calling my husband (whose number was on the order) to cuss him out and hang up on him!! My husband was completely befuddled. He called back and said, excuse me, why are you behaving this way? We eventually got our money back, but not before some needless pain and humiliation. Suffice it to say, this is not a classy operation. We will never return.

Great.