Seattle Handyman Pros

This was a terrible experience. Over the phone we were told that the owner himself, Greg, would be coming out to inspect the job and provide an hourly bid ($54/hour) as well as a project bid on the spot. We were clear that we were in a rush to get these repairs completed before new tenants moved in. The owner did not show up, but sent someone else, John, instead. John provided us with no hourly option for fees, only one bulk cost of $450, much more than we anticipated spending. I asked John to take off the toilet install, and he said he could do the other 3 jobs for $300. He had no bid sheet or written materials, so he wouldn't give me a written breakdown of any of this. Almost as soon as he got started, he told me he didn't think he could fix the troublesome light fixtures as he lacked the skills to fix electrical issues. I asked him to please not even consider working on anything he didn't feel equipped to do and to take those items off the total cost. I certainly wish that I would have been informed that this is out of their skill area when I originally called and set up the service! I had to leave to make another appointment, but right before I did he offered to do the toilet install for only $100 since he wouldn't be doing the lights. I agreed in my haste. John left the job before I could make it back to inspect the work. He called to collect $350 over the phone, which did not add up since he didn't do the lights. He also mentioned that he couldn't get power to the bathroom fan but he assumed it was installed correctly. I asked to speak to the owner. The owner, Greg, then spoke to me and was very pushy about the price. I explained that what John had verbally told me during the work being done was to expect a total charge of $250. I spent nearly an hour on the phone with Greg with him haggling with me until we settled on $275. Later that day, when we returned to the home, we found that John had completely ruined our electrical box. The main breaker switch was broken off, the entire thing would no longer work and power was completely off in the home. We immediately called Greg to tell him this and learned that he had already known this. How could he charge us anything when they were aware that they had caused such damage?? Greg also told me he did not have the skills to fix the broken electrical box. We found an emergency electrician and set up for him to come out the next day. Greg refused to refund any money, and said he would meet the electrician to remedy the situation himself. We soon learned that the bathroom fan was installed extremely poorly and completely against electrical code. The electrician informed us that it was a major safety hazard, and I passed on the information to Greg. Greg never did show up the next day, continued to refuse to even partially refund the job, and it cost us $500 to have the electrician fix all the damage that was done. I've never written a negative review like this before, but I just hope no one else would have to go through the stress and expense that we did in this situation.

It was a long week because of the disruption to the house, but the end product was well worth it.