Jacuzzi Bath Remodel of Seattle

I was initially very happy with my new bath. However, once there was problem, Jacuzzi has been terrible. A seat was not seat properly so water leaked into my wall, under the shower pan and into the downstairs ceiling. I have tried over and over for them to send someone to remove the shower and get everything dried prior to a reinstall. Each time it’s like talking to a wall. There has been a plumber, technician, and a contractor sent to my house. Of note, I already removed the ceiling, and part of the bathroom floor and dried the exposed area with fans. The latest person simply placed more fans blowing on the area I already dried. Meanwhile the shower and pan is still sitting on water and I go to bed each night smelling the mold and mildew. Do yourself a favor and avoid Jacuzzi bath of Seattle. They are great until there’s a problem. Then they are either unresponsive or treat you like you don’t know what you’re talking about. I’ve been dealing with this for over a month.

Austin and Corbin were our installers and they did a fantastic job! They quickly got the old shower out and had the new one installed and the bathroom cleaned up in less than 7 hrs. We LOVE our new shower and we wouldn’t hesitate to do it again!

JD and Corey were very respectful and professional. They did a great job!

I wanted to have a conversion to a walk in shower primarily as a safety feature to avoid slips and falls in a bathtub shower environment. The end result is a beautiful, ADA compliant walk in shower that is luxurious and provides the safety measures I needed. Thank you Jacuzzi and my install crew, Randy, Ty and JD, I appreciate you guys and your work ethic. I'm happy with my decision to have this project done by Jacuzzi.

We are very happy with our new Jacuzzi shower. It is a great upgrade from the 30+ year original shower we had been using. Our installers, Austin and Corbin, were excellent. The idea of turning over our bathroom to them for two days was somewhat intimidating, but they were very prompt, professional, and personable, and kept us informed as needed every step of the way, answering any questions we had. They were very careful about keeping the pathway to the bathroom clean, minimizing any debris while taking out the old shower, and completely cleaning up when finished, hauling all removed materials away. They also were very thorough in leaving us contact information if we have any concerns requiring follow-up, which we do not anticipate needing. We would not hesitate to use Jacuzzi's bath remodel products and services again!

Ryan and max did the shower install in our basement bathroom. They were in and out without and issues, talked to us while they were working about options and what we wanted to do. Smoothest install I have ever had in the house.

Randy & Ty did a wonderful job on our shower upgrade! They kept us informed through the day and we are very happy with the results. We would recommend them to anyone looking for a shower or bath upgrade! Thanks for the Great work!

Austin and Corbin worked their tails off to ensure our shower was installed correctly in a single day. From start to finish, their work ethic was evident and appreciated. The finished product is just what we envisioned, thanks!

Customer service has been terrible, but the installers Austin and Yaku did a great job with the materials they were given. When the installers brought in the materials to replace our shower, they said that the wrong shower pan had been ordered. The shower pan they were given to install was for a shower with shower doors (lower/shallower shower pan). We were getting a shower curtain rod instead of shower doors, so the installers said we should have gotten a higher/taller shower pan. They installed it, and now every time we take a shower water goes on the floor even with an extra-long shower curtain liner. We have called Matt Rogers many times during February, March, and April 2024, and nothing has been done about installing the correct shower pan. Matt rarely returns our calls. We don't want dry rot on our bathroom floor. What does it take to make this right?!

A couple months ago we purchased a shower replacement from Jacuzzi Bath Remodel of Seattle. Yesterday and today John M. and Joe D. installed our new shower. We have never had better professionals do anything in our house. The installation should have started a day earlier than it did, but the installer assigned to our job was ill. The dispatcher apologized and told me that they would be sending the "A-Team" the next day. That was an understatement (John has over 30 years in the trade) . Joe and John arrived EXACTLY the time they said they would. Before starting they explained exactly what they would be doing. They worked quickly, were very friendly and answered all question during the install. At the end of each day the work areas were cleaner than when they arrived. At the end they explained in detail, how the new shower worked. True professionals. You could tell that they really loved their jobs. We would hire them anytime. Thanks J & J! Steve and Ilene Hamilton, Bothell

Very professional work done by Randy and Ty. Beautiful results with the shower update. We are very pleased with additional grab bars.

Junior and Josh were excellent! Punctual. Checked with us about what we wanted every step along the way. They finished in far less time that we anticipated. And cleaned up everything spic & span.

Salesperson Joe spent five hours at our home measuring, making phone calls to corporate, taking notes, etc. Final cost $18K. Month or so later, installer shows up but has no idea what was discussed. We had to explain again what we wanted. One day install is nice but hard to rush a good thing. Doors rattled terribly, shower function wasn't to expectations, floor drain so deep as to twist an ankle. Later told that the floor pan was a discontinued model. Diverter would not allow both wall and rain shower heads to work simultaneously as desired. Shower installed December 15, 2023. Still waiting for fabricated floor drain cover as promised. Several appointments for resolution either cancelled or rescheduled on their behalf. Nice enough people just lacking in customer consideration. Seems the norm these days.

They sent a too short spigot for the tub so installer cut off plumbing which almost required the wall panel and plumbing to be redone. While trying to fix it they flooded our basement. Shelves were installed wrong, wrong caulking used, shower curtain rod kept falling down, shower head was super wimpy (we bought our own), workers scooped up and tossed some personal items without knowing it, installers are not plumbers and not well-trained, one no-show (stories from manager and plumber were different so obviously someone was fibbing), one installer argued with me about where I wanted the new shower rod, instructions didn’t tell how to adjust jets for our model, no jets at back of tub for sore low backs, loss of use for a day every time they fixed something (for caulking to cure)…. Four months from initial install and now we are ready to have a contractor repair sheetrock, paint and clean carpet. The flooding caused severe allergies until it had dried. I’m sure I forgot something.

Simple 1 day shower stall replacement took Jacuzzi Bath Remodel of Seattle 19 months. The shower pan was the wrong size 3 times. The shower door didn't fit 2 times. The first shower pan install was not done right, resulting in a significant leak that flooded our living room ceiling beneath the shower, bubbling the drywall and soaking the joists. Rather than pull the shower out, Jacuzzi cut large holes in our living room ceiling and wall beneath the shower to address the leak and promised that the damage would be professionally repaired. Ever since this flood, we have heard intermittent dripping sounds within our living room wall when the shower above is in use and attempts to identify the source have been unsuccessful. We felt trapped in the contract because any deviation would have voided their warranty and we expected them to make things right, and they kept talking us into proceeding. Throughout the job, the shower caulk cracked and had to be replaced repeatedly. After countless problems, we had to hire and pay for an attorney to ensure our interests were protected. Finally, on month 16 the shower pan and door were installed and functional and all we needed was the living room ceiling fixed to complete the job. To our amazement, Jacuzzi demanded that we pay the balance due in full before they would properly repair the living room ceiling they had purposely damaged. They further claimed the job was done, that we were in default, and that we should be charged late fees. We disagreed and refused to pay before they completed the entire job which included proper ceiling repair. After we said that we would have to go to court, Jacuzzi finally had the living room ceiling professionally repaired on month 19, did their final job inspection (as required by their own contract to signal job completion), and we immediately paid the balance due that same day. Jacuzzi has several departments and communication between them is severely lacking. For example, we received phone calls from Jacuzzi finance saying that the job was done and asking to collect the past-due balance, once before the shower door was even installed, which made us concerned that they would inappropriately damage our credit. The turnover of staff and management was so high that we were continually re-explaining the job history and agreements to new people. Because of all their errors and problems, Jacuzzi did agree to our request for a slight discount, but that did not begin to compensate us for 19 months of stress, living with damage to our home, hours and hours of our time, or the fees we had to pay our attorney. Jacuzzi Bath Remodel of Seattle does have a couple of excellent staff persons, so this review is not meant to reflect on their work; however, the company has such significant problems with communication, incompetence, turnover, and poor customer service that the job is by far the worst such experience we have ever had.

Very, very impressed by Jacuzzi rep, John Shim. He was knowledgeable and informative.