First - they are horrible communicators no sense of urgency. Received emails after 5:00pm for me to handle urgent issues, then no follow up or confirmation that things were proceeding. My loan was supposed to close no later than 4/24. No one at Homestreet realized that was today - until well today. They did not read revised documents provided to them and had no sense of urgency to meet timelines. I was excited to do business with a hometown bank but will NEVER use them again!
Description of Work: They are the lender on my home purchase.
Rating Category
Rating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$2,000
Marcia Z.
04/2015
5.0
mortgage broker
 + -1 more
unknown
Description of Work: Consultation regarding financial options + pros/cons. A large part included education of options-which was presented thoroughly and professionally.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from HOMESTREET BANK
Thank you for your kind words. We're happy that we could be of assistance!
Cassie J.
03/2014
2.0
mortgage broker
 + -1 more
The mortgage broker was terrible about returning calls, let his assistant tell us news that he should have explained to us, left on vacation with out completing our paperwork...basically didn't care enough about us to even try.
Description of Work: New Construction loan
Rating Category
Rating out of 5
quality
2.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0
Response from HOMESTREET BANK
[removed members name], We are sorry to read about your negative experience. We are investigating the matter right now and will be in touch with you shortly.
LAWRENCE T.
01/2014
5.0
mortgage broker
 + -1 more
.
Description of Work: .
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$1,000
Richard J.
11/2013
1.0
mortgage broker
 + -1 more
terrible he failed to communicate or give any honest information enough said!!!!
Description of Work: Stay away from Andrew bellah- he changed "teams" but he still is a lousy player consistently ignored all our need until it was time to collect his commisssion Lied about the loan and never said thank you or apologized I am not sure why anyone would hir him?
Rating Category
Rating out of 5
quality
2.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$3,000
Oliver R.
07/2013
1.0
mortgage broker
 + -1 more
Not recommended. Stay clear.
Description of Work: Had a really bad experience. Real shady operation.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
JOAN F.
06/2013
4.0
mortgage broker
 + -1 more
Smoothly
Description of Work: refinanced home
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
Mitchell F.
01/2012
1.0
mortgage broker, banks
 + 0 more
The loan process went very well and the people were very nice at the Vancouver location. Again, the people at my local bank were great. To get the best loan rate Homestreet Mortagage required us to open an account with Homestreet Bank. It also required we have auto pay for the loan. Aprox 2yrs into the loan we received a letter (Letter head Homestreet Bank, remember this) that we were one month behind in our payment. I am thinking how can this be. Its auto pay from Homestreet Bank to Homestreet Mortagage. They both use the same letter head, corporate office and website. I log on and sure enough the payment has been deducted from my account and was ontime not late. I called the bank and they said it was paid on time and I should contact mortagage department. Called mortgage dept. He stated they never recieved payment and if I don't make the payment within two days they will report it to credit agencies. He said the bank and mortgage are seperate and do not talk to each other and not his problem that bank did not make payment. I asked for a manager and got same response, make the payment within two day or we report your loan in default. I could not believe this was happening. I called the bank manager and they said they would look into it. The next day the bank called and said they talked them into not reporting me while they looked into what happened with the payment. One week later I received a letter from Mortgage department. It stated since I am having trouble making my payments I may qualify for the Obama plan and it may help me avoid foreclosure. At this time I informed them I was getting a lawyer and planned to sue if it was not cleared up by the end of week. I also demanded a written letter from Homestreet stating none of this was my fault and it was the bank at fault. She said they could not do that but would call back the next day. The next day she called to say the bank went ahead and made my payment for me and would send a letter saying I was not at fault and would continue to investigate what happend to my payment. Six months later I recieved a letter saying they were closing my case and the payment was never found. My case? I immediately started working on moving my loan and all banking to IQ Credit Union.
Description of Work: Mortgage loan for home purchase.
Rating Category
Rating out of 5
quality
1.0
value
5.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$3,000
Laraine H.
01/2012
3.0
mortgage broker, banks
 + 0 more
I met with the lending officer the first week of October. I realize that with rates so low, they would be very busy, but given my circumstances I did not expect the process to require almost a full 2 months. The lending officer was always courteous and responsive to my questions. I believe, however, that there could have been more attentive communication. Here is an excerpt from the email that I sent to the lending officer the day after final papers were signed: **** . . . The issue for me has been communication: 1) You originally prepared two estimates for a 15-year loan - one with no cash required, total loan $115,619, monthly payments $1098. The other included an up-front cash payment, $3,616, yielding total loan of $112,000, monthly payments $1071.45/month. I told you at our meeting that I would bring in the cash so I could have the smaller loan and lower monthly payment. You reminded me that I would need to have a cashier's check when I met with escrow. I take responsibility for forgetting how this transpired, so when I asked about the check and was told by both you and the escrow agent that I didn't need to bring the check, I didn't pursue it - having totally forgotten that this would lead to the higher loan amount. Although I should have remembered, I would think you would have made a note for yourself. (2) At that October meeting I also gave you my card with different phone numbers. I explained that my cell is usually not turned on, so it would be best not to use that number. The first appraisal representative apparently missed the explanation . . after you emailed me asking if I had heard from the appraiser, I called John (the owner) and we set up the appointment. A few days after the appraisal was completed I happened to turn on my cell for another purpose and discovered three messages from the first appraisal rep asking me to call. He apparently didn't even try my home or work numbers. I assume this delayed the appraisal, which in turn delayed preparation of final papers, which delayed final signing. (3) When I met with Sonya (Title company) to sign the (final) papers last week Friday, we had to stop because I caught the appraisal fee still included in the settlement costs. When we called you, you said you had forgotten, and would follow up. That was fine, but, again, we shouldn't have had to make the phone call in the middle of signing. *** I believe the lending officer might have been somewhat overwhelmed by the number of refinances he was handling, but I believe the three items mentioned above should have been better managed.
Description of Work: I contacted HomeStreet Bank the first week of October to arrange a refinance for my condo. My mortgage was with Chase, which had asked me three times during the year if I wanted to refinance. I have solid equity in my home and excellent credit. They were willing to do the refinance over the phone and waive the appraisal fee, but I had decided to refinance with a local financial entity. I chose HomeStreet because of an AL recommendation. The refinance with HomeStreet was eventually completed - at the end of November. $3075 represents settlement costs for a 15-year mortgage at 3.85.
Rating Category
Rating out of 5
quality
2.0
value
3.0
professionalism
4.0
responsiveness
3.0
punctuality
2.0
$3,075
B. Kevin K.
01/2011
5.0
mortgage broker
 + -1 more
This was our third mortgage transaction with Michael Gikas at Homestreet Bank. Each one has gone well which makes this review easier to write. The rate and fees were both great. We had a small glitch with money getting transferred to our old lender which was out of the hands of Homestreet Bank. Michael Gikas got the issued resolved within 24 hours. We are very pleased with their service and professionalism.
Description of Work: We did a refinance of our home.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$567,500
Vivian V.
01/2011
4.0
mortgage broker
 + -1 more
I wasn't as happy with my loan offers. I felt that the employee was in too much of a hurry and I did not feel clear about the term. It felt that he were more interested in placing the loans than customer service. But I think that was just with this agent and that the whole Homestreet is good.
Description of Work: I got my mortgage from Homestreet Bank.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
Stein J.
12/2010
5.0
mortgage broker
 + -1 more
The service was free. I chose them because I work for the University of Washington and you can get a discount for using them. They are excellent. They are small so it's more personal. The broker I used has won all these awards for what she does. They were great. They were very responsive. They were very informative. They were proactive. They helped me find a good rate. They were good. I would use them in the future if I needed to.
Description of Work: I interacted with Homestreet Bank for some mortgage work about 6 months ago.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Rosemary C.
12/2010
5.0
mortgage broker
 + -1 more
I have taken a construction loan from them. I have been using their services for the last 7 years. They are fantastic in their job. Their customer service is very good. I like their services and will continue the same in future.
Description of Work: I used the services of Homestreet Bank for a mortgage loan, about 2 weeks ago
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
JEFF H.
08/2010
5.0
mortgage broker
 + -1 more
Terrific. We got a competitive rate and felt we were dealt with very professionally. I would recommend Jay Huber and the folks at Homestreet bank to anyone.
Description of Work: We financed our new home purchase through Homestreet bank
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
Rosemary C.
10/2009
5.0
mortgage broker
 + -1 more
From day one Homestreet has been a great experience. We bought our house 5 years ago during the heart of the housing boom and got a very solid, low interest, fixed rate loan that Homestreet never sold. We refinanced twice, once to pay to go back to school, once to get a lower rate, and now for an FHA loan. Mark hannum has been wonderful (he's been our contact for about 4 years now), always asnweres meail and phone calls and gets stuff sone quickly.
Description of Work: I bought my house through Homestreet, refinanced it twoce (for cash out and for interest rates) and am now completing an FHA loan through Homestreet.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$475,000
Ethan D.
09/2007
5.0
mortgage broker
 + -1 more
I use Kent Stiner for my mortgage broker and he is definitely the best of the best around Seattle. He has never steered us in the wrong direction of anything. He is always there when you need him for questions and he is also very outspoken and professional.
Description of Work: We use this company for our current mortgage.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Mortgage Companies,
Banking/Credit Unions,
Insurance Agencies,
Financial Planning
FAQ
HOMESTREET BANK is currently rated 3.7 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: 9:00 AM - 1:00 PM
HOMESTREET BANK accepts the following forms of payment: Financing Available
Yes, HOMESTREET BANK offers free project estimates.
No, HOMESTREET BANK does not offer eco-friendly accreditations.
No, HOMESTREET BANK does not offer a senior discount.
No, HOMESTREET BANK does not offer emergency services.
No, HOMESTREET BANK does not offer warranties.
HOMESTREET BANK offers the following services: PERSONAL AND BUSINESS BANKING, INSURANCE, MORTGAGES, AND OTHER BANKING SERVICE.