Brooks Housekeeping

Ashley Brooks the owner was on premises when this happened. She requested that she reimburse me the cost of the new install by cleaning my residence until the debt was paid.( total cost was $673.00.) I trusted her word and ageed. After only two cleanings she never came back. I have made attempts to contact her by phone, text and mail with no response. She also has not returned my house key. I find this to be a very irresponsible and very unprofessional business practice.

Sleazy business practices. Booked appointment online on Thurs. 9/26 and received email confirmation same day for Sat. 9/28 5-hour clean starting 9am. Just before noon on Fri. 9/27 received email that multiple requests came in and they were fully booked with nothing available until Monday. So back to Craigslist and lo and behold is a listing posted twenty minutes after my refusal email: "House cleaning appointments available this week! 15$ off call today. (Eastside, King, Snohomish county)". I live on the Eastside (Sammamish), so not in an outlying area. So either they lied to me or the ad was disingenuous. Or maybe they just want 6, 7, or 8 hour jobs. Or perhaps because I did not pay up front via PayPal (no way was I going to do that without a follow-up email or phone confirmation) I was bumped in favor of prepays. In any event, beware.

March 8 was the starting date for weekly house cleaning with Brooks Housekeeping, and they have been my cleaners since then. Previous to that, a friend-of-a-friend had been cleaning for me. I'm ecstatic with Brooks. It's not only that their prices are incredibly reasonable; it's the quality of the work they do for those prices. These cleaners get into every corner - including ceilings and hard to reach places. The house almost looks new when they're done. Add to that the employees and company manager are friendly, cheerful, responsive, and responsible: they do what they say they will do, at the designated time, and for the agreed-upon p