A1 accomplished appliance repair

Properly diagnosed and repaired a botched job by another refrigerator repair company (AC leak stop that plugged capillary tube) for a GE monogram. Installed new heat exchanger, capillary tube, filter. Communication was a bit rough, as only available by phone, and not all calls were returned. Otherwise glad they were able to properly solve the problem. Would hire again.

The technician came with the parts, based on my description of the problem. Took less than an hour. Since he still had time on the clock, he also cleaned my refrigerator coils.

I assume it was Tommy that came out to look at our ice maker he was extremely rude with a very load voice so I went in the kitchen and got louder. He said he didn’t want to fix our freezer because I got mad at him which was ok as we weren’t going to let him do the work. He is unprofessional and does not know how to talk to a customer. He also lied going out the door that he is 5 star rated with no complaints against him which is a lie he has D and F ratings. I would go without a freezer before I would ever hire him again but he said he would never do a repair for us and I thank him for that.

Tom didn't service LG products but didn't hesitate to recommend Chris at Alpha Omega in Kent as trustworthy and competent. I would recommend both for their prompt response and reliability. My dryer is running great!

Full mail box, completely unable to reach.

Tom was super fast, great service, very nice young man, I also learned how to take better care of my refrigerator. Would definitely use again!!

Awesome! Very happy with the work done!

*** WARNING *** Do NOT hire these people! We hired them because our LG oven was not working properly. After 4 different parts were ordered and 3 parts installed (one of the parts they ordered didn’t actually fit our oven), they still FAILED to fix the problem! There was no troubleshooting or diagnostic evaluation of the oven, Tom just began ordering and installing electronic parts, hoping they would fix the problem. At one point, he offered us a money back “guarantee” that a certain part would fix it (it did NOT - nor did we get our money back). We constantly had to contact him for status of any parts order and TWICE he claimed that “phone problems” prevented him from getting back to us! Tom was not only unprofessional and incompetent, but downright vulgar and rude when we questioned him (after almost 5 months) about the situation. We finally contacted someone else within A1 Accomplished Repair to express our disappointment and frustration, but they were as unresponsive and unprofessional as he was, blaming the problem on LG. Bottom line: After 5 months and over $400, we fixed the oven ourselves by replacing a $55 non-electronic part that Tom failed to identify as the problem in the first place. If you want A1 quality work, DON’T contact them. If you want anything Accomplished, DON’T use them. And if you want your LG Appliance Repaired, DON’T hire these guys! RESPONSE TO SERVICE PROVIDER'S RESPONSE 9/26/219: This is a response to Tom's rambling argument about our complaint. We DID NOT heat up stones in our oven! We used a pizza stone to bake pizza at 550 degrees F, which is what LG says is an acceptable temperature. His comments are NOT valid and I wish that I could properly write another review for this company. Angies' List should allow us to rebut his response to our complaint.

I just had my dryer and oven repaired by Tom. He was extremely professional and punctual and really knew his stuff. He spoke to me over the phone prior to coming out, and based on our conversation was able to make sure he had the parts with him that he might need. Both my dryer (belt replacement) and oven (new igniter) were repaired today quickly and efficiently. Super nice guy, and yes, I would hire him again. Thanks Tom!

They were great. Called at 12:45 on a Friday and they were at the house at 2:30 the same day. Found the issue quickly, got the parts, and I was up in running by 6 pm - this includes them having to drive down to Tukwila from Seattle to get the parts. They were nice, professional, and funny. I would bring them back for other work if the need arises.

My refrigerator is working well again! I’m sure many other service people would have told me to just buy a new one, So I’m happy that we all persevered. It would definitely call them again in a flash!

Fantastic service. They did a great job.

If Tom asks for an upfront deposit for future services, I would be extremely cautious. If anything goes differently than expected, it will be very difficult to get your money back. Thomas Champoux came for a diagnosis (cost of $74 which seemed reasonable), took off the gas stove top, examined underneath, and determined a part (spark module) needed replacing. He was polite, quoted a total price of $332.50, and took a $120 check deposit (included $74 diagnosis) for future work. However, the next morning, the stove worked again, so the part was not broken and a new part was not needed. Through his jiggling it around or my cleaning the burners with a toothbrush, it was fixed. I called Tom, less than 12 hours after his visit, and canceled the part which had not been shipped. He said he'd refund our $46 for the part deposit. However, it's now been over 2 months, and no refund. When I texted him about the $46, he always had a new excuse (had to wait for credit on the part that was never shipped, his phone broke so he lost our address, etc). It's important to trust your contractor. I question Tom's integrity as he never refunded our deposit for a part that was not provided. As a result, I would not recommend him.

Thomas responded to my Angie's List request promptly and was able to correctly diagnose the problem and give me an estimate over the phone. He was able to come by within the hour that same day, arrived as noted and had the refrigerator running again within an hour. He replaced the starter for the compressor and also recharged the refrigerant for the quoted price.

Excellent all three times. On the oven element repair he had to reschedule due to a hand injury and brought a helper because the hand was still injured and he needed two hands to complete the work.

Had a very good experience with Tom repairing our GE washer. I used the Angie's List match search and found A 1 Accomplished Appliance Repair when our regular person was not available. I was able to reach Tom right away. After describing the issue to him, he then provided me with several options for time windows to come and check out the issue which included the same afternoon. I was glad as it was Friday and I didn't want to have to deal with an non-working washer over the weekend. When he was running behind, he sent me a text early enough with an estimated arrival time so that I could run other errands. When he arrived, he was professional and quickly assessed the issue. Luckily, it was not too complicated and he had the part on his rig. Very happy with the service and repair to have it taken care of the same day. I would recommend and call again in the future.

It was quick and explained fully in a way that was easy to understand

Tom came out several times, but was unable to repair the refrigerator. He tried very very hard but was unable to repair the hole in the refrigerant pipe. He did not charge for the extra trips.

We had this crew come out last September to fix our fridge and it needed repair again this month of June 2018. They came out again and gave us an estimate and then said they would come out the next day from 3-5pm. The tech was still not at our place by 5pm, so I called them and they said they were running very late and traffic was bad. They should have called us and informed us ahead of time because one of us had to leave work early for this repair.

Professional technician explained everything and had it fixed in no time. He had gotten hung up on a previous job but let us know and still came that day. Courteous and good price.

Freezer was fine but refrigerator compartment was warm. Jordan knew precisely what the problem was and how to fix it, which he did expertly. A-1 will be my go-to large appliance repair company from now on!

They found the cause of the problem with the refrigerator and fixed it. The ice maker was hopeless, so ordered another one as well as another piece for the refrigerator meat/cheese tray and installed them as well. Gave a warranty for their work too.

I highly recommend A1 and Sons Appliance Repair (they seem to change names frequently). Our refrigerator failed on the Friday of the Memorial Day Weekend. I found A1 on Angie’s List and Jordan arrived around 6 PM the same day; and quickly determined that two leaks in a copper pipe allowed all the Freon to escape. He gave me an estimate of $400 which seemed very reasonable given it was a holiday weekend. Without going into a lot of detail, Jordan spent I would estimate 15 hours working the problem over the weekend. When he finished repairing the pipe and recharging the system, the total bill including tax was $485. Now that’s integrity.

Our dryer stopped working. The young man was here for nearly 3 hours. Had the dryer totally apart. Could not identify the source of the problem but kept digging until he discovered that there was a second breaker box in a different place than the main circuit breaker. I am pretty sure that anyone else would have stopped looking after an hour. I am so impressed with this young man. Kudos to this family owned business. I would not hesitate to recommend this company for service.

Technician knew exactly what to do. He had to order a new rubber seal. He returned a few days later to do the necessary repairs and gave a few recommendations.