Sound Door Service is your neighborhood garage door company. As a locally owned business, we prioritize your satisfaction and safety. We have helped individuals, families, and businesses find the perfect garage door and keep it running smoothly. With over 15 years of experience, we can make sure your residential or commercial garage door stays running smoothly.
John was first class. It was evident he was knowledge and vey professional even when talking about his competitors. Don't get fooled that a lower price will do the job.
Description of Work: The spring on our garage door snapped.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Robert B.
01/2017
5.0
garage doors
+ -1 more
Guy came out. Showed up on time. Nice guy. Looked the door over and figured out that the problem was in the lifting tension on the opener. Adjusted that and everything worked. exactly what was needed.
Description of Work: Garage door would not open after I replaced one of the wheels. Not sure about the problem, as this was a Slab door, instead of the rolling kind.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$57
Ross & Lorna H.
12/2016
5.0
garage doors
+ -1 more
Very prompt, excellent job. Door operates as well as new.
Description of Work: Repair garage door
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$140
Kate H.
12/2016
5.0
garage doors
+ -1 more
The repair was completed and now they have a customer for life.
Description of Work: We had a poor/wrong job done by another contractor. I decided to go the route of Angie's List. We came across Sound Door Services and I was impressed with the reviews. Jon was very helpful and dispatched James after he finished his last job. James came and saw that the other company put on the wrong spring size...ugh. As he replaced the springs, he explained every step and why he was doing it and went above and beyond. Lesson learned: Use Angie's List every time.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$323
Robert F.
11/2016
5.0
garage doors
+ -1 more
Professional and conscientious. Would hire them again.
Description of Work: Door was jammed and would not close. They fixed that quickly and then returned later to address another problem. It turns out that the counter balance springs were incorrect (too stiff) probably since the house was build 30+ years ago. Previous door contractors never said a word. Even though I had considered a new garage door opener and battery back up, they said the unit I had was old but robust. In addition, I did not need a battery back up since with the correct springs the door is properly balanced and my wife can open it with the power off.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Eleanor M.
11/2016
5.0
garage doors
+ -1 more
Fantastic! The repairman came to give an estimate, help us choose a good design for our house, and plan the installation. A few days later he quickly installed the new door, and took away our old one. It looks great. We just needed to paint the trim to match.
Description of Work: Replace garage door
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,000
Mary M H.
11/2016
5.0
garage doors
+ -1 more
John came to my house bright and early on a Monday morning, on the time he said he would be there, quickly ascertained what the problems were and fixed them. He was very professional and knowledgable and his fee was very reasonable. I would certainly call him again if I have any further problems with my garage doors.
Description of Work: One of my garage doors couldn't be opened because of a broken pulley wire and the electric garage door opener on the other door wasn't working.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$92
David M.
11/2016
5.0
garage doors
+ -1 more
Chris did a great job. He is clearly an expert on doors and probably a lot of other things too. He was in and out in a little over an hour. The work was done efficiently and correctly. He gave me helpful tips and recommendations and adjusted and tightened components on my 4 year old door. The company charged $99 for the service visit/labor, and about $70 for a steel sliding lock, new high quality remote control unit, and the rubber material for the door bottom. All very reasonable fees. Could not ask for better service, value and quality. He even gave me a 10% Angie's list discount. Great job!
Description of Work: New seal on bottom of garage door. Tune up door and motor adjustments. New slide lock. New remote control.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$170
Donia T.
10/2016
2.0
garage doors
+ -1 more
The service call was a no show I call to see what was wrong was I hurried off the phone with the promise of getting a call back later which I never received
Description of Work: I had been a customer of Sound Door Service on three other occasions one was an Angie's list tune up deal, and I was impressed by their treatment I order the installation of a a door opener and a high end garage door every time I dealt with this company I was very pleased. on Oct. 25, 2016 I had an appointment to have another tune up service done
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from Sound Door Services
I take full responsibility for this mistake in the scheduling. I scheduled an appointment with this customer and accidentally scheduled it on the wrong day. When the customer called about the appointment I quickly explained what happened and was driving so I could not reschedule at that time. She asked me to call her back after 12 noon and I forgot as the day got away from me. I did reach out to the customer to express my regret and apologies. I am human and am susceptible to making mistakes. I do understand the customers time is more valuable then ours as they are the ones taking time off of their schedule to meet with us. Please do let this mistake in scheduling be a reflection of the work we do or how we value our customers.
Glen K.
10/2016
5.0
garage doors
+ -1 more
I sent a message via the app and they responded right away. The technician was very friendly and got the job done quickly. They were right on target with the estimate provided. I would highly recommend this vendor.
Description of Work: They replaced the garage door opener.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$385
Sudhi G.
10/2016
5.0
garage doors
+ -1 more
Jon quickly responded via phone call and walked me through options. He found a comparable door next day morning and sent his technician to fix our garage door. 3 hrs later we had a beautiful new door. Just loved the professionalism and follow through of Jon and his team. I highly recommend them to others and would definitely reach out to them next time I need something done with my garage doors.
Description of Work: Our garage door was damaged and needed a replacement door. Reached out to Jon and described the problem and sent him some photos of the damaged door.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Richard D.
10/2016
5.0
garage doors
+ -1 more
Small hickups, but they addressed them professionally.
Description of Work: Got what I wanted!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
Steven D.
10/2016
5.0
garage doors
+ -1 more
We had a failed garage spring, and Sound Door Services came out promptly the following day. In fact, they juggled their calendar to work us in. We were delighted to use them a second time. They had replaced the springs a couple years ago, which were still under warranty, so no replacement part cost required. I really appreciated working with them and their willingness to adjust to meet our needs!
Description of Work: Replacement of broken garage door spring and overall maintenance on both doors.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Sound Door Services
As much as I appreciate any feedback, good or bad, we would never knowingly ignore a customer that is looking to proceed with our services. Per our records, about three weeks after we gave this customer a proposal, he called us on a Saturday afternoon saying he would like to accept our proposal. I returned his call on Monday and left a voice mail message asking for a return phone call to review the details. After not hearing back I called him again the following Monday and left another voice mail. We pride ourselves on our customer service and we would never knowingly ignore a current or potential client. As such, we would still like the opportunity to perform services for this person if given the opportunity. Thank You, Jon Jacobs Sound Door Services.
Jarod E.
09/2016
5.0
garage doors
+ -1 more
John and his team were fantastic. They showed up right on time. When the new door didn't fit into the old space just right, they returned twice to make sure it was a perfect fit. John (the owner) followed up with me on the phone just to make sure everything was running smooth and of course it was. The technician James was super friendly and described in detail what needed to be done and how to do it right. I am obsessive about details and I highly recommend. They will address your needs. Hire these guys. You won't regret it.
Description of Work: Garage door replacement
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,500
David H.
09/2016
5.0
garage doors
+ -1 more
As before (2012), Sound Door did a first class job, from responding to our telephone message to completing the repair...all in one day! The basic service charge for a residential response was $99, and the repair part needed to fix the garage door opener was approx. $40. The technician, James, showed up on time, completed the repair, adjusted the spring tension on the garage door, and lubed the wheels, and had the opener working like brand new in about 30 minutes. He was friendly, informative, highly competent and efficient! We highly recommend Sound Door Services!
Description of Work: The connector gear on our electric garage door opener became stripped by mis-aligning with the drive track. We needed the problem diagnosed and repaired.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Amy K.
09/2016
5.0
garage doors
+ -1 more
After the collision, we initially thought we'd need to replace the door. But they were able to fix it very quickly and for much less cost than a replacement door. He also "tuned" up the door and it runs much smoother and quieter than before.
Description of Work: Fixed garage door - it had been damaged and come off the track as a result of a collision.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Linda S.
09/2016
5.0
garage doors
+ -1 more
On time, friendly, knowledgeable, helpful. This is the second or third time we've used Sound Door Services. Each time they have been great. Will use again. And, would recommend.
Description of Work: Annual maintenance and install of a keypad to open the door.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$60
Philip C.
09/2016
5.0
garage doors
+ -1 more
The garage door in our partially submerged, detached garage got stuck for unknown reasons and Sound Door was the only company able to come by the same day. The garage only has one small casement window and so it was hard to see what was going on inside but Jon spent a good deal of time trying out different things and eventually figured out what the issue was and got our door opened. He saved us time, money and stress by not giving up on trying to find a solution and was very professional and a pleasure to work with. Will definitely use their services again for routine maintenance/tune-ups and for any future issues that arise.
Description of Work: garage door repair
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
Response from Sound Door Services
Thanks [Member Name Removed] if you have any other garage door issues please do not hesitate to call us.
Diana & Nicholas O.
09/2016
5.0
garage doors
+ -1 more
Sound Door Services are a professional, responsive and honest company. John was friendly, courteous, respectful and knowledgeable. I appreciated him calling me in advance to check to see if he could arrive slightly earlier than scheduled. He inspected the general operation of the garage door; the door alignment; the safety mechanism and lubricated all the springs, rollers and bearings which made the door operation smoother and quieter as a result. I asked for his opinion in whether to change out the rollers for new ones but he didn't think this was necessary. No additional work was required and I feel pleased in the knowledge that our garage door performs safely and is in good working order. I would have no hesitation in recommending this company to others.
Description of Work: Garage Door Tune-Up and Safety Inspection
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$59
sandra M.
08/2016
5.0
garage doors
+ -1 more
Everything was great! This is the second time we've used Sound Door and they are always prompt, courteous and provide excellent service.
Description of Work: New spring and rollers replaced on garage door.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
verlin C.
08/2016
5.0
garage doors
+ -1 more
There's a reason Jon at Sound Door Services has so many great reviews. He was great to work with, the follow-through on all aspects was terrific and the result is well, awesome. The install was seamless. I can't say enough good things about our experience. Thanks Jon and team. BTW, we got the Satin Etched Glass doors. You can't see through it, but it lets SOOO much light in. It's actually changed the way we use our garage.
Description of Work: Two brand new garage doors.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5
Patrick H.
07/2016
5.0
garage doors
+ -1 more
Fantastic job, friendly, prompt service. On time and answered all my questions.
Description of Work: Garage door
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$399
Nancy B.
07/2016
5.0
garage doors
+ -1 more
Sound Garage Door rocks! Even during a very busy time of year, SGD responded to our needs literally overnight! We needed to replace our 17-year-old garage door opener, and Jon and his senior technician, Chris, came through like a charm with a hard-to-get next-day appointment. Thanks, Guys! But wait—there’s more! The main reason we chose SGD was because of their integrity and customer service. Several years ago, when we were having some trouble closing our garage door, Chris came out to service it. Within literally a minute, he diagnosed the problem as a misaligned safety sensor and readjusted it—at no charge to us! Now THAT’S customer service! Because of that “customer first/integrity always” attitude, we hired SGD to replace our old garage door opener when it finally died. Thanks, Sound Garage Door—you are definitely our go-to guys!
Description of Work: Replace garage door opener
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Nancy B.
07/2016
5.0
garage doors
+ -1 more
In May 2016, Sound Door Services responded immediately to my request for trouble-shooting a garage door opener problem. Rather than make me wait for a regular appointment several days out, they suggested stopping by later in the day when they would be within 15 miles of my location on another service call. Turns out the problem was just a minor adjustment to my 14 y/o equipment, which they accomplished quickly, efficiently, for a reasonable fee, and without trying to pressure me into replacing my garage door opener. A+ for responsiveness, A+ for competence, A+ for integrity. Sound Door Services ROCK!
Description of Work: Garage door adjustment
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Terence W.
07/2016
5.0
garage doors
+ -1 more
I called John early in the morning and he said he could not come to the house until after noon. Our cars were stuck in the garage. Before I could find another service provider, John called back and said he could be there in about 90 minutes. He showed up, weighed the door to make sure I had the correct springs, changed them, lubed the rollers and finished in less than an hour. Top notch work from a hands on nice guy. He even took calls from other inquiries while working, so he is very responsive to any one who calls.
Description of Work: Garage Door Torsion Spring was broken
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Garage Doors,
Doors,
Water Heaters,
Garbage Collection
FAQ
Sound Door Services is currently rated 4.9 overall out of 5.
Monday: 7:00 AM - 7:00 PM
Tuesday: 7:00 AM - 7:00 PM
Wednesday: 7:00 AM - 7:00 PM
Thursday: 7:00 PM - 7:00 PM
Friday: 7:00 AM - 5:00 PM
Saturday: 7:00 AM - 2:00 PM
Sound Door Services accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Sound Door Services offers free project estimates.
Yes, Sound Door Services offers eco-friendly accreditations.
Yes, Sound Door Services offers a 5% senior discount.
Yes, Sound Door Services offers emergency services.
Yes, Sound Door Services offers warranties.
Sound Door Services offers the following services: Garage Door & Opener Repair & Installation
Contact information
14201 SE Petrovitsky Rd Ste A3-274, Renton, WA 98058