Luxury Bath of Seattle Inc

We were very satisfied

Timely complete and quality results.

Raz and his team just finished a major gut and remodel of our master bathroom and we are completely satisfied with the results. We had them do ceramic tile flooring, quartz vanity counter-top, drop in bath tub with deck having quartz top, shower area with tub deck extending inside it as a bench, sliced pebbles shower floor with accent pebble wall, rain-shower and hand held shower, frameless (with mini clamps) shower doors, vanity lights, ceiling lights, and in-ceiling bluetooth speakers in our master bath. The major reason for remodel was to gain some space in shower area to have some sitting area and Raz and his team made sure that happened. Gabriel finished all of the plumbing, electrical, tub deck work while there were a couple more people involved for tiling and counter-top fabrication and installation. His crew worked hard every day and involved us in most of the decisions they had to make. I also stayed vigilant about the work happening to make sure there are no surprises in the end. It took about 3 weeks to finish most of the work (except for vanity lights as they were back ordered) and the results were excellent. I'm so glad that we now have a larger shower with nice bench and at the same time did not lose our bath tub! Overall Raz and his team, especially Gabriel, did a fantastic job! Lots of decisions throughout the process but now we have a bath that we always wanted. Thanks guys!

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They were great. We were very pleased. They were very efficient and they knew what they were doing. They did a nice job and it held up really well.

The shower is a nice unit and the worker was suburb. This is a very expensive unit and that is the only negative. We went in this direction because we di not care to risk problems with grout if we installed a tile shower.

Closed the deal for the work, waited a month for the work to start. Had heard nothing from them, so I called them the day before the start date and was told they did not know anything about my project, that the owner went on vacation and did not tell them. I told the lady that my wife and I made arraignments to have someone home on the dates the work was to be done on (a Wednesday, Thursday, Friday and Saturday.) She told me they don't work on Saturdays and he told me that they would be done on Saturday because the don't work on Sundays. 2 guys showed up ( 4 hrs late ) on Wednesday, 2 hrs late on Thursday and a hour late on Friday. On friday the owner showed up and was telling me they would have to come back next week to finish up the project He also wanted 1/2 of the money owing him (we did make a agreement with a hand shake to do this for materials). I told him he could have his money when he gave me the bathroom that worked and not untill. They showed up on Saturday when my wife was at home (I had to work) and blasted through what was left. It looks like little kids did the work, the walls behind the vanity were not ready for paint, the moulding they cut for around the doors don't meet in the corners and they pieced the moulding together instead of cutting one full piece. They said they would come back and fix it and we have been blown off for two weeks and still no finished bathroom. All in all this the most costly mistake that we have ever made. Please think twice about spending your hard earned money with this company.

Unfortunately, the installer was trying to get the whole job done in one day and failed to completely caulk the bottom of the shower door. After the holiday, we discovered water on the bathroom floor outside the shower, and there was water on the floor after each time we used the shower. We stopped using the shower because it wasn't obvious where the water was coming from. I crawled under the house to see if the subfloor and/or insulation was wet, and found everything dry. Another installer came the next week and discovered the gap in the caulking. He repaired that and the water problem was fixed.

At the end of September, when we received our estimate from Raz (the owner or manager) we told him we wanted the work done by Thanksgiving and he said that would be no problem so we signed the contract. As time went by with no contact from Luxury Bath we became concerned and contacted Raz. He had been busy and hadn't coordinated our work yet. We had to contact him or the office several times to get the job started. Fortunately, the installer (Tavio) was very good and made up some of the lost time but we still had to do our finishing work after Thanksgiving. Very disappointing. The "A" for Punctuality is for Tavio the installer. He was on time and worked very hard. Also, when we talked with Raz during the estimate, we decided to replace a wall cabinet with a wooden cabinet to match the new sink/vanity. Raz understood what we wanted but didn't write it down and subsequently forgot about it. After the work was done we asked about the wall cabinet and he provided a wooden cabinet which was nothing like the sink/vanity so we had them take it back.

Towel bar was not what was ordered. Enclosure door looks cheaper quality than what was described and what I paid for

The installer arrived at the agreed time and began work. The installer was a pleasant young man and answered any questions that we had and also made some suggestions that we had not considered concering the installation. The job was completed on time and the installer cleaned up and left the work site neater than it was when he started. Shortly after the job was completed we decided that we should have had the shower curtin installed at little differently than was done (at the time of installation we did agree with the installer as to the location of the curtin). We called the company and shared our concerns and the manager said he would be more than happy to send someone out to make the change at no extra charge. We agreed on a date and time and once again the installer was on time and completed the job.

The process went great. After accepting the bid, the materials came in sooner than they expected, so we were able to get the upgrade done sooner. The whole work process took about 2 days. The technician laid down tarps from the front door, all the way to the back bathroom upstairs to protect the flooring. They worked fast around the plumbing work to minimize the unavailability of water. Probably in total only a couple hours that it was shut off. For prepping the walls after removing the tub they used our garage to keep out of the rain. Included cutting of sheetrock and new framing support. When all was said and done, they cleaned up all the demoltion items, the garage they used and swept up his mess. Cleaned up the bathroom from the demolition and dust. The shower looks awesome. We are thrilled with how it looks, and how it improved the bathroom overall. This bathroom will now be easier for people to use. The parents no longer have to climb over the tub to use the shower, and a much better use of space. Would definitely use them again. We are thinking of a bathtub liner for our other bathroom

Sp

The work was all done while we were away on vacation. The master was totally gutted and remodleled including, all new underlayment, walls, cabinets, framless 90 degree glass shower, 4x6 ft shower basin, new fixtures, lights, etc. They also converted a pocket door wall into a solid one. The guest bath replaced sink, cabinet, floor, lights, fixtures, built in linen closet, and shower door. Overall the work was done well. As to be expected on a job of this size, a few small problems were discovered when we used the bathrooms. Some of these were, the hot and cold were reversed in the combined shower handle, grouted cauking cracked in a few places, glass door seal was coming off etc. What impressed me the most is that the owner, Raz, was dedicated to making things right and making sure my wife and I were satisfied, actually happy with the results. As each week went by a few small problems would appear as we noticed some of the smaller details, Raz personally showed up to either take care of the problem or was there to direct his crew. No backtalk, no telling us we should live with the problem, just plain old great service. I expected small problems and indeed they occured. What I was truly impressed with was how much the owner cared about producing a quality finished product that we loved. We sold the house 5 months later. We recieved may compliments on the master bath from realator agents and stagers alike. We love our new house but actually miss the remodeled bathroom.

.I am pleased with the result. There were some glitches along the way. Our bathroom remodel began with a detailed review of what we wanted. We discussed at length the need for a bench in the shower. The owner forgot to write it on the order. I overlooked the ommission when I reviewed the order. My fault. The crew failed to show up one day out of 5. I lost a day of vacation waiting. The owner took that week to go on vacation. The crew did not always have accurate instructions as a result. One shower door was incorrectly installed. I fixed it myself. The plumbing under the sink leaked. I fixed that too. The drawers on the vanity struck the door molding in our small bathroom. The crew had added a spacer but the cabinet shifted a bit when the vanity top was installed. I fixed that too. We had one item added to the work order. The owner offered it at a reduced price. We were charged full price because the office did not get updated by the owner due to his vacation. We were promptly sent a refund. In conclusion, the process had flaws but the result is very good.

Timing was as expected works was performed to our satisfaction

It was probably right on, what I thought it would be but the product is pretty higher. It's going to be a little bit more then what I thought but that's ok. The guy seems to know what he is talking about. He has a long list from people that praise his work.

The extimate was a bit fuzzy, Raz reworked it a couple of times. We originally went with corner shelves and a corner seat, but later decided not to have them installed. they looked cheap to us. We did have a tall shampoo/soap insert put in that looks fine. The shower bar is installed higher than I wanted and the hot/cold is backward. It looks nice, you have to touch it to see that it is not "real" subway tile. Leno, the installer, was good to work with.

I got the impression the owner of Luxury Bath of Seattle was a little scattered with his beds. To his credit, he was taking a family trip back to Israel at the time so he had a lot of things on his plate. Otherwise, we have just put off having the work done for now.

Every one was very polite and business-like. Gilberto did the work - and an excellent job he did! The company should be VERY proud of him. I would highly recommend this Company, Especially Gilberto.

This job went very well and smoothly... Raz provided a detailed estimate and honored the hand-written promotion offered at the Women's Show. There was a stumble when the material I selected for the shower turned out to be on backorder - Luxury Bath needs to improve their communication with customers because I had to chase down the status of the material instead of LB notifying me when the shower wall material kept slipping. Having said that, when I decided to change material instead of continuing to wait, LB responded immediately and had my shower ready within a week. Installation of the shower was a breeze - it was a 2-day job and the installer arrived on time and left the bathroom clean both days. I was consulted on the location of the various options to make sure the shower arrangements would work for me. He also noticed the paint samples on the wall and recommended painting prior to sealing/chalking the shower for a cleaner look. I never would have thought of that detail! So the chalking waited until the countertop would be installed the following week. Installation of the countertop was a 1/2 day job but more difficult. The countertop crew took great care in demolition of the old tile countertop and installation of the solid-surface double-sink countertop. It was a very tight squeeze and they did it all without a dent or nick in the walls or doors. They also had to move my large mirror to accomodate the new backsplash - I was paranoid that it would break. But the crew not only moved the mirror in 1 piece they moved the anchors from drywall to studs to make it safer. Thanks for that - again something I never would have thought to check. I also didn't have to remind the countertop crew about sealing the shower - it got done and LB was right, it looks great! Overall I love my new bathroom and am very happy with the job Luxury Bath did.

THE OVERALL FIT AND FINISH COMPLETED BY THE INSTALLERS WAS EXCELLENT. HOWEVER; SCHEDULING THE PROJECT AND WORKING WITH THE OFFICE PERSONAL WAS unsatisfactory. THE TIME FROM WHEN WE SIGNED THE CONTRACT TO DELIVERY WAS 5 MONTHS. 3 MONTHS LONGER THAN WAS PROMISED. THE ACTUAL INSTALLATION TOOK 2 DAYS WHICH WAS GREAT.

SO FAR WE ARE VERY HAPPY WITH THE QUALITY OF THE PRODUCT AND WORKMANSHIP OF THE INSTALLATION. THE INSTALLER WAS NICE TO DEAL WITH AND PROFESSIONAL. THEY DID A NICE JOB ON REMOVING THE OLD SHOWER, FIXTURES AND PLUMBING.