Founded 2000 • With Angi since May 2011
Service Provider Response
Thank you [Member Name Removed]. It is always a pleasure to serve you! We will relay this to our guys!Service Provider Response
Thanks [Member Name Removed]!Service Provider Response
Thank you [Member Name Removed]! We appreciate your business!Service Provider Response
Thanks [Member Name Removed]! We appreciate your loyalty!Service Provider Response
Thank you so much {member name removed}!!Service Provider Response
This customer wanted just the outside of her windows cleaned. Our crew cleaned the windows and told her that the insides were really dirty and that the windows would not look clean until the insides were cleaned. The customer was also informed that some of the windows had hard water spots that wouldn't come off, leaving the windows looking less than clean. Our manager tried to have her walk around with him to look at all the windows to give him her approval but she didn't want to, stating something to the effect of "They're ok, we are just turning it into a rental anyway." Our manager told me that she didn't seem interested in having the inside done (for only $1 more per pane) nor did she seem interested in any of the information that he was relaying to her about her windows. He said she just seemed like she wanted to close the door and be done with it. This customer also ignored the various disclosures about our online quote not being exact and that we would give an exact price when we arrived for the appointment and that the actual price could be more or less than quoted online. This is made clear to anyone who uses our online quote button as they are filling out the information if they take the time to read it. Our technicians arrived and did just that, and she insisted that we give her the price she was quoted "online" and we acquiesced. We stand behind our work and bend over backwards to take care of our customers. However, each customer has a part to play also. This customer called me to complain that a piece of glass had not been cleaned. I had already gotten an earful from our technicians about how unreasonable this customer had been. I told her that (based on my 15+ years of cleaning glass) what she was explaining to me was almost certainly hard water spots that would not come off. I never said that I would charge her if we came out to look at it as she claims. What I said was, "If we come out and look at it AND it is what I am talking about, then I would WANT to charge you for the trip." Big difference. We all need to be reasonable, and again, as she did when our crew was there, she was not listening very well. She replied with something to the effect that "I guess I will just have to trust you about that then." This job was a considerable trip from our shop and I didn't think that Sunco should have to make a trip back there for free if it was as our technicians told me, and had tried to tell her. We had already done the job for a discounted price, which we didn't have to do in the first place. Sunco would refuse to do business with this customer again.Service Provider Response
I am sorry you are not happy with the way the screens turned out. We stand behind our work, give me a call and we can make arrangements to redo them. No questions asked no receipt necessary. Ryan T. / Owner Sunco Window Cleaning. 253-242-7350Service Provider Response
The company built the wrong screens to fit the window frame. The screens that we damaged were fixed by us at no charge to the customer. Sunco stands behind our work. We will fix anything we damage, however when a third party does not do their job correctly then it affects the next person in line. Maybe this company should leave behind instructions on how to remove and install the screens they make since they do not reflect the industry "norm". I stand behind my statements that these screens are made WRONG. We fixed the ones we damaged right away. as for you Dave, i am sorry you went through this. I do not feel we deserve this review as we did our job correctly. The screens are wrong.Please make sure YOU instruct the next person on how to take them out and replace them as so they wont get damaged again. Again, We are sorry we put you through this inconvenience. Ryan T. owner; SUNCO WINDOW CLEANING. 253-242-7350Service Provider Response
[removed member name], Dave and I are embarrassed, and disappointed. We will refund the entire amount. please accept our sincere apology, we have already addressed this with the guys and we are not happy with them what so ever. this is NOT the service we deliver. We will do whatever it takes to make this right with you. Dave W. /Ryan T. owners.Service Provider Response
THANK YOU [removed member name]!Angi Certified
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Hunt's Services is a certified and licensed plumbing, HVAC, and electrical company serving Pierce and King County. We're highly recommended by customers and are among the top rated in the industry! Over the years, Hunt's Services has established a reputation for quality work and dependability. We understand that quality installation and service counts when you are experiencing a plumbing or heating emergency. We aim to deliver a customer experience that puts, you, as the customer first. We want you to feel how valued and important you are from the very first interaction. Our business model is based around our customers "Experiencing the Hunt's Difference" and we do this by exceeding every customer's expectations through WOW service. With Hunt's Services you get better service and individualized care.
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Pacific Heating & Cooling is Washington’s leader in home comfort. We are focused on being the best residential heating and air conditioning contractor in the state. Our company offers heating and air conditioning services to homes in South King, Pierce, and Thurston counties. We have been owned and operated by the same family since 1991. Beginning in 1984, Pacific Heating & Cooling has built a strong professional reputation focusing on providing an excellent customer experience. Pacific Heating & Cooling’s Mission: To enrich the lives of our team, their families, and our community by providing safe, reliable and efficient home comfort systems. No matter what type of heating, air conditioning, or related service you might need, trust Washington’s Leader in Home Comfort, Pacific Heating & Cooling.
Angi Certified
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Got a malfunctioning heater? Need a new plumbing fixture installed? Is it time to rewire your home’s electrical system? Whatever project is on your plate, you’ll find a supportive and knowledgeable professional to get the job done at Black Hills. As Olympia’s leading heating, air conditioning, plumbing, and electrical company, Black Hills delivers super service, always keeping your needs in mind. In fact, your comfort is their highest priority. From repairs and maintenance to installations and replacements, Black Hills does it all. Their service technicians, plumbers, and electricians are all background checked, drug tested, and highly trained for your peace of mind. You can rest assured that your home’s vital comfort systems are in good hands at Black Hills. As soon as you call their team, you’ll notice the Black Hills difference.