PAUL DAVIS RESTORATION & REMODELING

First. They were asked to do one thing only. They were asked to remove the vinyl floor covering so that my handyman could inspect the flooring underneath. Yet they went way beyond that and then asked my handyman to sign a document giving them permission to do what they had not been asked to do. He wisely declined to sign it. Second. They cut a hole in the wall to remove a water stained section which had to be patched. Third. They disassembled cabinets instead of just moving them. The cabinets showed some water stains that could be painted over. Their actions made us uncertain if the cabinets could be reassembled. Fourth. They tore up flooring and subflooring. It is hard to tell what was really water damaged due to their actions. Most often the subflooring is fine and does NOT need to be removed. Getting the replacement subflooring to be level can take two days or more. This is very important in order for the flooring and vinyl to lay flat. Plus they left staples and nails sticking up that needed to be removed and strangely they left a small piece of vinyl in place for my handyman to remove. Fifth. When they removed the hot water tank they damaged the lower heating element. Because they didn’t call the plumber who installed it, their removal is not covered by his warranty. So I had to pay for the damage caused by Paul Davis. It ended up costing me $500 more than the insurance was willing to pay to fix their mess. Plus another $350 for fixing the hot water tank.

unknown

We had a toilet overflow while we were gone 12 hours and caused damage to bathroom, laundry room, closet and living room. We had a mitigation company come and clean and dry as well as take out all the damaged insulation and drywall and sub flooring. My insurance co recommended this company so I told them if try them. The lady who called to schedule was very fast in responding but is the real reason we did not choose to use them. She was very pushy and rude. She kept calling stating she had a deadline to get this work done from my ins co. She said they could not come in until mitigation co was done and I let her know they said 5 days of dry out. She then called everyday and when I told Her that they need to work with us as it is difficult to get time off work she became even more pushy and so I called my ins co and canceled their services. They lost out on a $10,000 job.

It was the worst experience of my life. We waited for over a month and a half to just get the carpet replaced. It took several calls and emails just to get them back out to the house to get that installed. Once that was finally installed and the next 2 and a half months were spent on missed days of not showing up to work on the bathroom or the wrong material was shipped out to the house and the installers would pull off the job. The project manager was fired on the 2nd month because he continued to make promises he wouldn't keep. I found that information out from the supply house that our material for this project was purchased through. We had items that were taken from our home. The only reason I caught them as quickly as I did was because I decided to do some of the install myself because I was tired of waiting. I had to file a police claim for the stolen tools that were taken from my home. When I asked the Project Manager and Owner of the company to just get in touch with the person that was working at my house and return the items, they opted to have me give them a full discription of the tools missing and they would go purchase new. Once those items were removed from my home I opted to finish all the trim work myself as I didn't trust having this company in my home any longer. Billing was a complete joke as I was sent 5 seperate bills in one week for the first half of the project and I couldnt even get someone out to start the install. This was after they received full payment for the insurance portion of work that they hadn't completed yet. 5 months after the job was signed off on they realized they never sent me a bill for the final portion of the job.

We ended up having fired them and brought another contractor to do the work. They were horrible. The mitigation was fine but it was their project manager. They didn’t do anything and lied to us and it was pretty bad. We called them at the recommendation of our insurance company since it was travelers insurance. The mitigation team came and did the remediation and they did okay. They did the fine job and they did try over charging us a little bit which we just paid and we were just fine. It was the restoration side that was the real problem. Their project manager for the restoration gave broken promises, said lies that they worked with the insurance company. They kind of eluded us that they would work with the insurance adjustor to come up with an amount that was fair to do the project and they would do it. They never spoke to the insurance adjustor and gave us an estimate and that would cost us $6000 out of our pocket on top of the insurance company money. It ended up that I had to manage the whole thing and I bought somebody else. It was a quote process and they had a contractor come and review stuff. They were trying to justify three coats of paint over freshly installed sheet rock and that was to make extra money for the bid. So many times they said they will bring samples but they never showed. They were largely here when they said they would be. The contractor was a little late and I understand that.

The insurance company had Paul Davis Restoration and Remodeling come out and take care of the job. I didn't pick them and the insurance company paid them but I was very pleased with their responsiveness and their quality of work. They got things done fast and done well.

I had a pipe that broke due to the frezze and they came out late at night to take care of me. the man who help me was great. i felt like i was in good hands. he was on time and always called ahead to make sure i would be home. the repairs where great it looks like nothing ever happened and it was quick. if i ever have a problem or need upgrades done i will be calling them

Terrible service.

THEY WERE FAIRLY EASY TO DEAL WITH BUT I WAS VERY DISAPPOINTED WITH THE QUALITY OF THEIR WORK AND THE SUBS THEY USED. THEY TRIED TO COME BACK OUT AND FIX THE SHOTTY WORK BUT WITHOUT RIPPING IT OUT AND STARTING OVER I DON'T THINK IT COULD BE FIXED. IT IS STILL SUB-PAR.