Best Furnace, Inc

unknown

Very punctual. Showed up the day I called, installed the furnace next day. Reasonably priced. Very experienced and competent. Did not raise the price when he found out the job took longer than required and needed a drain pump.

Charles was prompt in calling back, did not need to come out for a "second diagnosis" after I told him what PSE diagnosed, had the part and showed up right on time. Fixed the furnace in sub-freezing weather, and replaced the thermostat as well. The bill was very reasonable. A+++ service, highly recommend this company and I am a customer for life. Charles is honest and competent, a rare combination these days.

No heat. Charles came out same day and diagnosed the problems with our 23 year old furnace. Furnace overheated and burn up reset switch among other issues requiring it to be replaced. He called his supply house and obtain an excellent gas furnace at a very good price. He and another worker installed it the next day. This will save me on my heating costs in the future and my house is nice and toasty warm. My husband was impressed with the installation and they did an excellent job cleaning up.

Very well. He is a marvelous man. He knows what he is doing. It was a big project because the furnace was in a small room. It took a lot of ingenuity and hard work to get the old one out and replace it. He is so knowledgeable and very courteous.

unknown

I purchased the furnace cleaning deal and email this company twice, left a VM once, no response till now. I'll never do any business with this company, I need to find a way to get my money back.

Horrible. The very rude and careless woman that answered the phone hung up on me and kept telling me to, "...take it up with Shari," - whomever that is. I agree, this place will be out of business shortly. Very rude, ver unprofessional. How does a business like this make it on Angieslist? Save your money, go somewhere else...

Went fine.

unknown

I wanted to get my furnace and A/C serviced so I purchased 2 of these big deals here on Angie's list. The next day I called them in the morning to schedule an appointment.I got a lady on the phone (she sounded a bit elderly) who said that she'll relay my message to Charles, the owner. She said that he would call back when he's in the office. She wasn't friendly but I guess I can't really say that she was unfriendly. She was just cold on the phone.No call all day. The next day (this morning) I called again and got the same lady on the phone. I called at around 9:30 am. She said that the owner, Charles, was not in the office yet but would be there soon. I told her my name and number again and she had my info from the previous day. I told her that he never called and she seemed nonchalant. No call for most of the day but he finally called in the evening at around 7 pm. When I told him that I got the Angie's list big deal he started bad mouthing Angie's list saying that it's not $55 and that it's supposed to be $85 or something like that. He also said that I live too far. I'm not sure if he's in Lynnwood but if he is, I'm not that far (I'm in Woodinville). He suggested that I call Angie's list to get a refund.In short, this company is a useless waste of time. They are not professional and don't deserve your business. It doesn't really matter anyway...these guys will be out of business in the next few years anyway at this rate.

It was an Angie's List Big Deal that I purchased. It wasn't not good. The guy wasn't an authorized service person for the type of furnace I had. I needed to have warranty work but he couldn't do that. They didn't do anything and they couldn't diagnose the problem. I paid for something and got nothing. They came in with their dirty boots on and they didn't bother covering them. I would absolutely not use them again.

unknown

We bought a coupon for them to do a service, cleaning and inspection here on Angies List. When my wife called to setup the appointment, they were very rude to her, and told her they were not honoring the coupon and had told Angies List to remove the coupon from their site. They said we needed to call Angies List about this, like it was our mistake for having taken them up on the coupon they had in circulation. It's their right to end the offer, but the rudeness and lack of professionalism guaranteed that we would never use their services or recommend them in the future. If there is a problem with YOUR coupon on a website, that's YOUR problem, not ours. If you have a coupon out there, you need to honor it until you can fix YOUR problem, not put it back on your (lost) customers. Horrible professionalism and responsiveness to potential customers. You could have had a loyal homeowner who would have used your services for life, instead you get a bad review and we'll go elsewhere. All over $65.

We were selling our home and the buyers requested the furnace be serviced. Best Furnace performed the work quickly and professionally, and we would use them again. They honored our Angie's list coupon even though they said it wasn't supposed to be available any more.

Didn’t show up, and didn’t call to cancel. I called Them on Thursday to set up an appointment to have my furnace serviced. I mentioned there was a buy it now deal on Angie’s list, and he said he was unaware of the deal, but would honor the price without actually purchasing the deal. We made an appointment for the following Wednesday, which was an acceptable time frame. He was supposed to arrive between 8:30 – 9:00. At 9:00, I called his office to see if he was still coming, and they sounded confused that I had made an appointment. They told me they would call the technician to see if he was in route. I got a call back about 15 minutes later saying he was tied up another job, and could we reschedule for the following day. I was having some other maintenance performed at my house that evening, and let them know they could come at 5:00, but I wasn’t interested in rescheduling to the next day and having a dedicated appointment for him. I figured at this point I had already wasted over an hour of my time waiting for him and his prices didn’t warrant committing to giving him the work.

The initial fee was $130. I ended up to have replaced 2 parts unnecessarily. I don't want to bring any bussiness down because people need to work for living. But if consumers don't report any scam artist, then the Angies' list would become useless.

Charles was the first person I called and I am glad that was the case. He came the next morning, arrived right on time, and went out of his way to source parts to fix the furnace quickly. We are very pleased.

Any time I call him, Charles responds right away. He has replaced three furnaces within a day of my calling him, which is especially important in the winter. He also responded right away to my water heater call. (I don't recall how much that cost, but I believe his prices are very good.) He also fixed a heat pump once during a summer heat wave. He is fair, helpful, and makes good suggestions. I recommend him highly!

HE KNEW HIS BUSINESS

He was very responsive and did a good job. He has also replaced the same earlier for me on my rental properties. I liked his services and will use the same in future.

Our heater had stopped working early Saturday morning (we woke up freezing!). I called 5 companies that day to try to get our heater working. As expected, many people were unavailable on weekends. I left messages with 4 people -- 2 called back, saying that they were unavailable (but one of them recommended Charles), and 2 didn't return my call. Charles was the only one who actually answered his phone, and he came over 2 hours later. He completed the job in about a half-hour and left the broken part. Our heater works well now. I've already recommended him to our neighbor!

Charles is an older, experienced furnace repair person who clearly knows his business. He was professional, very courteous and really cared about us, including offering us space heaters to use until he made the repairs.

WE WERE VERY HAPPY WITH THE WORK THAT BEST FURNACE REPAIR, DID ON THE OLD OIL FURNACE AT OUR RENTAL. WE HAD A HARD TIME FINDING A PERSON THAT COULD WORK ON THE FURNACE AND THEY MADE THE FURNACE VIRTUALLY BRAND NEW.