Door to Door Storage and Moving

Storage, Moving Companies

About us

We are a nationwide moving and storage specialist. When you call us, one of our Sales Assistants will work with you from start to finish! Headquartered out of Seattle, Washington, we have agents waiting to help you with your moving and storage needs and a specialized local team to ensure you a superior experience over any of our competitors. Door to Door Storage was founded in 1996, and was the first portable moving and storage company in the market. The idea for portable storage containers was developed as an alternative to the hassle of renting an unreliable truck, and moving precious personal belongings into a rented storage facility. The risk of crime, fire and harsh weather conditions in these facilities makes them unappealing to people looking for storage. In over twelve years of business, Door to Door Storage facilities have never had a break in or fire, allowing customers to be certain that their belongings are safe and secure. Traditional storage centers have break-in rates as high as 33% annually. Door to Door Storage has higher standards for the safety of their containers.

Business highlights

29 years of trusted experience

Services we offer

Our process… Step 1: We deliver containers to your door. Step 2: You pack, load, and lock the containers. Step 3: We pick up your containers and store, or deliver them to your new residence. The Door to Door storage containers are 5 feet wide, 7 feet tall and 8 feet deep, and can hold a room to a room-and-a-half of furniture, or 40-50 medium-sized boxes. The breathable, wooden containers protect against mildew, condensation and mold.

Services we don't offer

We do not transport cars or people.

Amenities

Free Estimates
Yes


Accepted payment methods

American Express
MasterCard
Visa

Photos of past projects

Reviews

4.661 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
74%
4
16%
3
8%
2
2%
1
0%


Rating CategoryRating out of 5
quality
4.7
value
4.4
professionalism
4.8
responsiveness
4.5
punctuality
4.7
Showing 1-25 of 61 reviews

Suzanne A.
12/2012
5.0
moving companies
  + -1 more
Showed up on time and moved furniture as planned. Good service.
Description of Work: Needed a heavy piece of furniture moved.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Paul Z.
06/2012
5.0
moving companies
  + -1 more
The cost was reasonable and they were efficient.
Description of Work: They helped me move into a new home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

larry F.
01/2012
4.0
moving companies
  + -1 more
.They were on time, easy to work with, and there were no surprises. There were a few more scratches than I expected for there to be in the move.
Description of Work: .Used them to move me.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro

Karen S.
11/2011
5.0
moving companies
  + -1 more
Everyone that we worked with was very professional. We moved from Maryland to Colorado earlier this month and everything went smoothly. The crates were delivered on time and picked up on time. The representative in Denver who we worked with, Brett, was extremely helpful. He even went to our new home beforehand to see where the crates could be delivered and worked with our building to allow delivery in the parking lot. He went above and beyond the service I would have expected. There was no damage to our possessions and everything was in as good a shape when it arrived as when it left. I would caution people to review the size of the crates though before deciding how many are needed. The ones we got were smaller than we had thought and it was tough to get all our stuff in 3 crates (we had a 1.5 bedroom apartment). We actually had to give away some stuff which was cheaper than ordering a 4th crate. Overall, we were very happy with them though and would use them again.
Description of Work: We moved from Maryland to Colorado using 3 storage crates, which Door to Door picked up and delivered on both ends.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

Justin M.
10/2011
5.0
moving companies, storage units
  + 0 more
The experience was awesome. Everyone I worked with was very professional. The storage bins were dropped off and picked up on time. They always called ahead to make sure we new they were coming. What made the experience an A+ for us was when we realized we need a 6th bin and they moved their schedule around to make sure we got it that day! They were awesome. Absolutely no complaints. Will recommend them to everyone. Hopefully won't move again for another 20 years, but if we do, I will give them a call. Thanks!
Description of Work: Provided storage bins, picked them up, stored them and brought them to our new location.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Ali P.
09/2011
3.0
moving companies
  + -1 more
The loading of the box went well except that the box size was smaller than expected and one of our furniture pieces did not fit. Door-to-door gave us an estimated delivery date of 10 days after the day we loaded it. Since we were on somewhat of a tight schedule and would only by at the delivery destination for 2 weeks, we called the company 2-3 times during the following week and a half to confirm that the box was going to be delivered on schedule. We were told that it was in route, but the ETA had changed and it would arrive 4 days late (one business day late due to a holiday weekend). We were then called a few days afterwards and told that the box had actually never left the initial departure point and that it was now scheduled to arrive 11-12 days late. A few days later they told us that there was good news and the box would arrive the following day, but then called us back and said they made a mistake. Multiple attempts were made to clarify what was going on, why the box had been in the same place for over a week, and also to speak with someone at Door-to-door that had direct contact with the people that were transporting the box. The company seems to have a policy making it difficult to speak to anyone other than the customer service agents that answer the phone, even though they would usually not have accurate information or would serve as a go-between relaying information from a supervisor to the customer. After a lot of frustration, it took 4-5 days to actually speak to the supervisor that was in direct contact with the people moving the box. Though it took some pushing for the supervisor to remain in regular contact with us, she eventually got the box delivered. It ended up arriving 8 days late (including the holiday weekend). The items did arrive without any significant damage.
Description of Work: One moving box of belongings loaded in Dayton, Ohio by a local moving company, an local affiliate of door-to-door - services of 2 movers was included in the price - movers would load and wrap large furniture items - small items needed to be boxed beforehand. The box was then locked and hauled away by the movers right after they loaded it. The box was transported and delivered to Orange county, California. Initially, the plan was to use 2 or 3 boxes, but the dimensions of the box are smaller than they advertise. Instead of 7 feet tall, it is more like 6 1/2 feet and, because of a 2x4 at the top of the opening, the opening is 74-75 inches tall. Because one of our large furniture pieces wouldn't fit, we decided to use only one box and ended up hauling the rest of our items on our own with a UHaul truck. Per their policy, Door-to-door does not charge for unused boxes.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
4.0
responsiveness
2.0
punctuality
2.0

$1,300

Michelle S.
05/2011
4.0
storage units
  + -1 more
Overall it went great, I think my only complaint is that I had to deal with 4 hour delivery window,no pickups on Sunday and the lock hasps were in need of repair. As for the delivery they never went beyond their window and their drivers call when your delivery time is close. Just make sure to setup your movers after the window and allow 30 mins just in case. For the locks, I had to purchase two extra locks to be able to fit on the problem lock hasps. Ad a bit of time to run to Home Depot after you receive them, I had to grab two locks with really long necks to work. Their abiltiy to pick up without me having to be there was a plus, since I had to work in their delivery windows.
Description of Work: I had to move and the home I was moving into wouldn't be ready for a month. To make matters more challenging, the traditional POD would not work for delivery in West Seattle, without the hassle of parking permits for an additional fee of $300.00! So the best solution were the Door To Door storage units. I had 4 units, which cost a bit more than a POD would have, add the parking issues and it turned out MUCH cheaper. Also, the Door To Door Units can be delivered to the lawn, so no street parking needed, whereas the PODS must have street or driveway access. My 4 units were dropped in my old driveway, loaded and picked up. They stored it for a month, then dropped the units to the yard of my new place, left them for the weekend and picked them up the following morning on Monday.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$600

Mark K.
04/2011
5.0
moving companies
  + -1 more
They were reasonable. They worked well and even did the moving in the rain and there were no issues. There was damage to one of my pieces of furniture and we are negotiating a reduction in price to address that and I was fine with that. They were quick. They gave me a receipt for the stuff that I was towing afterwards. I spent a little over $400 on that service. It was fairly a small move, but it was still a reasonable price.
Description of Work: I used Door To Door Storage about two years ago for moving.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Jennifer L.
03/2011
4.0
storage units
  + -1 more
Our experience with Door To Door was good. I felt they were prompt, on time and their people were nice to work with. I wish they had more variety in terms of the different units they have, more specifically bigger, for a sofa and larger items. I wish I would have known that before I signed up. The price was a little high. They do store everything in a climate control area, which makes up for the fact that the units are just fair.
Description of Work: Door To Door Storage provided storage services for us.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Steven D.
01/2011
5.0
moving companies, storage units
  + 0 more
Completely painless. Everyone I dealt with was friendly, competent and professional, and everything was done on time and as promised. The value for what I paid was excellent.
Description of Work: Dropped off storage unit in driveway in San Francisco; picked it up on schedule and transported safely to storage; stored it securely for two years; dropped it off in driveway in Texas; picked up storage unit when empty.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,500

Patricia W.
01/2011
5.0
storage units
  + -1 more
I moved here from South Florida and always heard horror stories about moving companies. I was very apprehensive with the first move but they surpassed my expectations. They are just so awesome and it is such a great service! Their customer service is wonderful and I've never had any problems with them. They give you a greater discount every time you use them again. My only complaint would be that the wood boxes get a little warped. I highly recommend them and I would absolutely use them again.
Description of Work: I've used them several times.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,100

angie O.
01/2011
5.0
storage units
  + -1 more
If there are ever any problems, they fix it right away. I have no problems with them at all. This branch is especially excellent.
Description of Work: I am using them currently to store my stuff where I can take it out or make an appointment whenever I need to get in there.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Anne H.
01/2011
5.0
storage units
  + -1 more
Delivery was on schedule, as was pick up. The storage facilities are great - climate controlled - and we were very impressed with their security checks when we would come to visit our containers. All in all this was a great service for us and we would highly recommend Door to Door.
Description of Work: We have five Door to Door containers. They were stored at the Pico Rivera facility and then when a new facility opened up closer to our home, the containers were moved there, at no additional cost. We've had the containers for over 3 years. We pay a monthly fee.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Kathleen W.
01/2011
5.0
moving companies
  + -1 more
It was great. It was easy to set up. There was not too much back and forth. They had the list of anything that stood out to them and they let me know right away. They were clear when I needed to be there for delivery. They got their when they said it would be done. It was really easy. They delivered 100% as promised.
Description of Work: They delivered a pod to a location in California and then they delivered it to my home in Washington.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Stephanie G.
01/2011
4.0
moving companies, storage units
  + 0 more
It was fine. They arrived within the time and date that they said they would.
Description of Work: We rented a storage box that was delivered to our house. They took it back when we done with it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
punctuality
5.0

Yes, I recommend this pro

michele J.
01/2011
5.0
storage units
  + -1 more
They beat the price of everyone else that I called on. I called on three different companies. My husband and I were deciding whether to keep the furniture or donate it to charity.They gave me a great rate, the rate for 12 months. In the end we ended up donating to charity so I didn?t need the pod and they still let me keep the 12 month rate. The remodel took longer than they thought it would. I would call every two weeks and they were very flexible and never charge a rescheduling fee. They were responsive and approachable. It was great customer service.
Description of Work: We used them for storage.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

KAREN H.
01/2011
5.0
moving companies, storage units
  + 0 more
They were great. We weren?t sure where we were going so it seemed the easiest solution because you could do it piecemeal and it was less expensive than a moving company. They always showed up when they said they would.
Description of Work: They did storage of 5 big crates, they moved us from Seattle to San Diego, stored them until we found a place and delivered them.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Thomas H.
01/2011
3.0
storage units
  + -1 more
It is OK. Their billing system is lousy. Their prices are high.
Description of Work: They have provided storage services.

Rating CategoryRating out of 5
quality
5.0
value
1.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0

$140

John M.
01/2011
5.0
storage units
  + -1 more
It worked fine. There was no problem. It was easy. I did everything online. It was easy to set up and easy pick to up. They delivered it properly and picked it up when I scheduled it.
Description of Work: They delivered a pod. We loaded stuff in and they picked it up when we were done with it.

Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

JERRY O.
01/2011
5.0
moving companies, storage units
  + 0 more
We were satisfied with what they did. They brought the truck to the storage shed that we had. We had to have our own people to unload it. They did unload it for us in Indiana. They put in in our garage and then let us put it away at our leisure. We were satisfied.
Description of Work: We used them a couple of years ago. We had our stuff put into a pod. They shipped it from NC to Arizona. They stored it for us for two or three years in Arizona. They then shipped it from Arizona to Indiana.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Adrienne C.
01/2011
5.0
storage units
  + -1 more
I could not have been happier with the service, from every aspect including the people on the telephone. Especially the people who dropped off the storage pods and picked them up. They were fantastic. Each time everything went flawlessly. They were very accommodating. I could not ask for a better situation. The price is for storing 3 units per month.
Description of Work: I had three containers in storage with them for a couple of years. On two separate location I had them return them, I took out things and dropped back off to storage.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

BL D.
01/2011
5.0
moving companies, storage units
  + 0 more
That turned out really well. They made it really easy. I talked to someone on phone He got all info I needed everything went really smoothly.
Description of Work: They moved things from one house in Phoenix to Northern California on two separate occasions. It was in storage for a short period of time until we got there and they delivered it when we asked them to.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

marylynn G.
01/2011
4.0
storage units
  + -1 more
People that worked at this facility were friendly and helpful. They gave me a free lock once when I had to have them cut mine off. They were easy to deal with at this location for scheduling. When I would call the 800 number, sometimes they were flexible with the scheduling of dropping off and sometimes not. The degree of helpfulness was different and sometimes they were rigid with me on the phone. Their prices would change and they would sometimes give me a deal. My things were not broken but they were dusty and they did show wear and tear while they were here.
Description of Work: I had them store my things from approximately June 2005 until about January 2010. I paid a monthly a fee of approximately $60.00.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro
$60

CHRISTINA S.
01/2011
5.0
storage units
  + -1 more
We were very pleased with their services. They were courteous and on time.
Description of Work: They dropped off the storage units and we filled them and then they stored them for us while we renovated our home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Marjie A.
01/2011
5.0
storage units
  + -1 more
They were priced fair and they did what they said they were going to do when they said they were going to do it.
Description of Work: They came out and dropped off a storage unit in the driveway. They left it here and we filled it and then when we were done they took it away.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
    • 1(current)
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Contact information

20425 72nd Ave S 200, Kent, WA 98032

www.doortodoor.com

Service hours

Sunday:
8:00 AM - 5:00 PM
Monday:
6:00 AM - 6:00 PM
Tuesday:
6:00 AM - 6:00 PM
Wednesday:
6:00 AM - 6:00 PM
Thursday:
6:00 AM - 6:00 PM
Friday:
6:00 AM - 6:00 PM
Saturday:
6:00 AM - 5:00 PM

Licensing

Bonded

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Storage,
Moving Companies

FAQ

Door to Door Storage and Moving is currently rated 4.6 overall out of 5.

Sunday: 8:00 AM - 5:00 PM

Monday: 6:00 AM - 6:00 PM

Tuesday: 6:00 AM - 6:00 PM

Wednesday: 6:00 AM - 6:00 PM

Thursday: 6:00 AM - 6:00 PM

Friday: 6:00 AM - 6:00 PM

Saturday: 6:00 AM - 5:00 PM

Door to Door Storage and Moving accepts the following forms of payment: American Express,MasterCard,Visa
Yes, Door to Door Storage and Moving offers free project estimates.
No, Door to Door Storage and Moving does not offer eco-friendly accreditations.
No, Door to Door Storage and Moving does not offer a senior discount.
No, Door to Door Storage and Moving does not offer emergency services.
No, Door to Door Storage and Moving does not offer warranties.
Door to Door Storage and Moving offers the following services: Our process… Step 1: We deliver containers to your door. Step 2: You pack, load, and lock the containers. Step 3: We pick up your containers and store, or deliver them to your new residence. The Door to Door storage containers are 5 feet wide, 7 feet tall and 8 feet deep, and can hold a room to a room-and-a-half of furniture, or 40-50 medium-sized boxes. The breathable, wooden containers protect against mildew, condensation and mold.
We do not transport cars or people.

Contact information

20425 72nd Ave S 200, Kent, WA 98032

www.doortodoor.com

Service hours

Sunday:
8:00 AM - 5:00 PM
Monday:
6:00 AM - 6:00 PM
Tuesday:
6:00 AM - 6:00 PM
Wednesday:
6:00 AM - 6:00 PM
Thursday:
6:00 AM - 6:00 PM
Friday:
6:00 AM - 6:00 PM
Saturday:
6:00 AM - 5:00 PM