PuroClean

Description of Work: Neal Hayden for PuroClean put his son, Brad Hayden in my home to repair smoke damage due to a kitchen fire. Brad Hayden had no experience repairing the damages that were in my home and instead of repairing, he caused MORE DAMAGE! Brad Hayden used LATEX paint to try and seal in the smoke odor on my custom build wooden cabinet! When the paint began to peel, he added two more layers of the wrong paint! Neal Hayden wanted me to lay down contact paper so that they wouldn't have to fix the problem!! Brad ruined my cabinets, they had to be completely torn out. Brad Hayden also ruined my front door frame by installing the wrong size door. He did such a hack job that my lock didn't even work! Neal Hayden and Brad Hayden were going to leave it that way. I had to complain to get something done but instead of fixing it, he continued to make it worse. Other issues....paint dripped all over my carpets, paint slopped on the ceilings, a large crack in my ceiling due to PuroClean employees walking in my attic, replacing wooden beams using the wrong wood type and then the wrong stain, ruining my furniture by cleaning it so many times by failing to put into a clean zone after the initiL

Description of Work: I had severe smoke damage in my home due to a kitchen fire. I called my insurance agent because I had no idea what to do. He told me he had heard of a company called PuroClean. I called them and Neal Hayden, owner of PuroClean came to my home that same day which was a Monday. Neal Hayden presented himself in a very fraudulent way claiming he had 20 years experience in the business and had 8 trained, experienced and certified employees working for him. Truth is he is just a franchise owner of about 5 years and his employees consist of his young and inexperienced son, his son's friend, his son's friends wife, a teenage kid and several temporary workers who told me they had never worked for Neal before my fire. Needless to say Neal's "trained, experienced, certified employees" not only didn't know what they were doing, but they caused severe damage to my home!!!! Neal Hayden had told me I would be back in my house four days after the fire. Instead it was over 4 WEEKS. Neal Hayden took NO responsibility for the damage his son and other employee's caused my home even though he admitted his employees could no longer fix the damage they had caused. Neal recommended another contractor for me to hire, which I did. This contractor was able to fix some of the major damage. However, when I deducted the amount I paid the new contractor from Neal Hayden's bill, he took me to court and sued me for it. His employee and son, Brad Hayden damaged my home so badly that I had to hire and pay someone else to fix it. But Neal still expected to get paid the full amount? My insurance company only paid me once, not twice. PLEASE DO NOT USE PUROCLEAN!!!!!

Description of Work: PLEASE DO NOT USE PURO CLEAN....THEY ARE TERRIBLE!!! INSTEAD USE ONE OF THESE.... PAUL DAVIS RESTORATION 1-888-473-7669 SERVICE MASTERS 1-800-954-9444 COUNTRY CONSTRUCTION RESTORATION 1-360-546-3259 or 1-503-297-2243 I had severe smoke damage due to a kitchen fire. Neal Hayden came the day of the fire which was a Monday and told me that 6-8 trained, certified professionals would come to my home to return it to pre-fire condition. He told me I would be back in my home by Friday. That same day he called his son, Brad Hayden to come take a look. Neal told me his son worked for him, for PuroClean. They discussed how they would remove the smoke smell by wiping down surfaces and painting the ones close to the fire, mainly in the kitchen which included the walls, ceilings and cabinets. Neal Hayden brought his son, Brad Hayden into my home on the day of the fire. Brad worked for his dad, but unknowing to myself, Brad Hayden had a side business repairing damage to homes. However, Brad Hayden had no license, bond or insurance for his "business." Neal Hayden testified under oath that he had no idea his son, who worked for him, was not licensed. (REALLY?) Neal Hayden brought his unlicensed, unbonded, uninsured son into my house to do smoke damage repair. Brad had no previous experience with this kind of repair. When Brad Hayden grossly damaged my home instead of repairing it, Neal Hayden took NO responsibility. Instead, he sued me for the money I had to pay another contractor to fix damage caused by his son. The Judge agreed my house was severley damaged due to the gross negligence of Brad Hayden, yet had to award $10,000 to Neal Hayden due to Neal claiming that I was the one who hired Brad Hayden on my own and that I knew Brad had his own company. Neal told me to recover the money from his son which I am currently pursuing. If all of this is not reason enough to steer clear of Neal Hayden and PuroClean, Neal Hayden did an utterly disgusting act of greediness. I was working with PuroClean on a payment plan for the $15,000 judgment against me. ($10,000 plus $5,000 in his lawyer fees) I told PuroClean I would start making payments in December and that I was working with my lawyer on the best way to go about payments. Instead of waiting for my payments, Neal decided to clean out my bank accounts at the beginning of the month. With an order of garnishment he pursued with the courts, he cleaned out my entire savings and checking account leaving with me $0. I am a single mom. I had $900 in my emergency savings and a bit over $1,000 to get me through the end of the month. I was left with no money for food, gas, or other bills for the rest of the month. I had a birthday party planned for my kids that weekend. My daughter's bday is December 23rd and my son's is December 24th. I had to return Christmas and birthday presents just to put food on the table and put gas in my tank. WHO DOES THAT to a person? Takes all their money with no warning a few weeks before Christmas? Neal Hayden does that. I have never felt so violated. First this man comes into my home when I am so vulnerable and takes advantage of a single woman by bringing in cheep, untrained, inexperienced labor. Then when my house is severely damaged because of this untrained labor, Neal takes NO responsibility for it. Then he sues me for money I don't have. Then he cleans out my accounts with no warning. Who is this guy and who on earth would ever trust him to work in their home. Please, there are many other honest restoration companies, use someone else!

Description of Work: As an environmental consultant, I had a project where a water supply line to a dish washer had a very small leak for some time. Puroclean Dr. provided drying technology to the damaged flooring underneath the dishwasher and to the immediate flooring in front with out having to remove flooring.