PuroClean
About us
PuroClean, a leader in property emergency services, helps families and businesses overcome the devastating setbacks caused by water, fire, mold and other conditions resulting in property damage. Each of our independently owned franchises pledge to do whatever it takes to respond, restore and rescue properties in all of the communities we serve. Additional DBA - Neal Hayden Enterprises Inc.
Business highlights
Emergency services offered
20 years of experience
Services we offer
Water damage mitigation, fire damage restoration, mold remediation & biohazard cleanup.
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
2.04 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 25% | ||
| 0% | ||
| 0% | ||
| 0% | ||
| 75% |
Showing 1-4 of 4 reviews
Heather F.
Dec 2012
DO NOT USE PUROCLEAN for remodeling. Neal Hayden used his son, Brad Hayden, for remodeling and repair in my home and Brad is UNLIECENED, UNBONDED and UNINSURED. Brad Hayden grossly damaged my home due his inexperience! Neal Hayden took no responsibility for putting his son in my home and actually told me to sue his son to recover the dama
Heather F.
Dec 2012
BEWARE....PuroClean is an unethical and very poorly run franchise! BEWARE, Neal Hayden is only interested in making money, not in customer service or doing the right thing. My overall experience was a nightmare and I can only try to warn others to stay away. There are many other reputable and ethical companies.
Paul Davis Restoration
Service Masters
County Construction Restoration
Paul Davis Restoration
Service Masters
County Construction Restoration
Response from PuroClean
"This homeowner was unhappy with work done by the contractor who came after PuroClean completed it's work. Superior Court ruled in PuroClean's favor and client had to pay PuroClean. Client ultimately and correctly had to go after the contractor who did the repairs."
Heather F.
Dec 2012
My overall experience with Puro Clean was an absolute NIGHTMARE. Neal Hayden is the most unethical man I have ever met and only cared about making a bunch of money. From day one he mislead me and took advantage of a single mom who was in a desperate situation. His work crew which he presented to me as 6-8 trained professionals, were his 23 year old son, his son's friend, his son's friend's wife and several temporary workers who had never done smoke mediation before they came to my house. The four days I was to be out of my house turned into 4 WEEKS because of gross negligence on the part of Neal and his son Brad. The screw ups were so numerous and so damaging that I had to hire another contractor to come in and fix things like....
tearing out of my old cabinets because 3 COATS of the wrong paint was applied by Brad Hayden (he used LATEX paint)
a destroyed front door frame due to installation of the wrong door size by Brad Hayden
a large crack in the ceiling because Puro Clean employees were walking in the attic
replacing of wood planks in the ceiling because Puro Clean used the wrong wood and wrong stain color
destroyed carpet due to numerous paint drips during repainting
destroyed couch due to numerous cleanings because furniture was never put in a clean zone. (the furniture was cleaned but put right back in the smoky house so it reabsorbed the odor.) by Puro Clean
These are only a few problems caused by Brad Hayden and Neal Hayden and PuroClean
As if dealing with this gross negligence wasn't enough, and having to hire another contractor to fix these problems, Neal Hayden expected to get paid the full $31.000 when I had to use over $10,000 to pay another contractor to get my house back to pre-fire condition. My insurance company did not pay me twice, once to pay Neal/Brad Hayden for the screw ups and again to pay someone to fix the problems. I was paid one amount and I chose to pay Neal/Brad Hayden $21,000 and the use the remaining $10,000 to pay the other contractor and fix the damage. Neal was not happy with this even though he had agreed to take less money because he agreed I had to hire another contractor.
Neal Hayden SUED me this past summer for the $10,000 I used to pay someone else. He claimed that the person who screwed up my house was his son, Brad Hayden, who was working for himself under his own business. Neal explained that Brad was working for him and PuroClean when he was wiping down walls in my kitchen, or tearing up the floor but Brad was working for himself when he picked up a paint brush or began fixing my front door. Therefore, Neal claimed it was his son, Brad who screwed up my house, not PuroClean. He told me to sue his son for the money I was out. The real cherry on top is that Brad Hayden's "company" was not licensed, bonded or insured. A fact that I believe Neal Hayden was well aware of when he brought Brad into my home on the day of the fire. Neal Hayden claimed that I hired his son Brad to do the repair in my home (you know, the painting instead of wiping down walls) I had no idea I had hired Brad Hayden, there was no business card, no contract, no conversation stating that when Brad was painting he was no longer working for PuroClean. Ironically, this "business" is no longer in business so there is no one to sue.
tearing out of my old cabinets because 3 COATS of the wrong paint was applied by Brad Hayden (he used LATEX paint)
a destroyed front door frame due to installation of the wrong door size by Brad Hayden
a large crack in the ceiling because Puro Clean employees were walking in the attic
replacing of wood planks in the ceiling because Puro Clean used the wrong wood and wrong stain color
destroyed carpet due to numerous paint drips during repainting
destroyed couch due to numerous cleanings because furniture was never put in a clean zone. (the furniture was cleaned but put right back in the smoky house so it reabsorbed the odor.) by Puro Clean
These are only a few problems caused by Brad Hayden and Neal Hayden and PuroClean
As if dealing with this gross negligence wasn't enough, and having to hire another contractor to fix these problems, Neal Hayden expected to get paid the full $31.000 when I had to use over $10,000 to pay another contractor to get my house back to pre-fire condition. My insurance company did not pay me twice, once to pay Neal/Brad Hayden for the screw ups and again to pay someone to fix the problems. I was paid one amount and I chose to pay Neal/Brad Hayden $21,000 and the use the remaining $10,000 to pay the other contractor and fix the damage. Neal was not happy with this even though he had agreed to take less money because he agreed I had to hire another contractor.
Neal Hayden SUED me this past summer for the $10,000 I used to pay someone else. He claimed that the person who screwed up my house was his son, Brad Hayden, who was working for himself under his own business. Neal explained that Brad was working for him and PuroClean when he was wiping down walls in my kitchen, or tearing up the floor but Brad was working for himself when he picked up a paint brush or began fixing my front door. Therefore, Neal claimed it was his son, Brad who screwed up my house, not PuroClean. He told me to sue his son for the money I was out. The real cherry on top is that Brad Hayden's "company" was not licensed, bonded or insured. A fact that I believe Neal Hayden was well aware of when he brought Brad into my home on the day of the fire. Neal Hayden claimed that I hired his son Brad to do the repair in my home (you know, the painting instead of wiping down walls) I had no idea I had hired Brad Hayden, there was no business card, no contract, no conversation stating that when Brad was painting he was no longer working for PuroClean. Ironically, this "business" is no longer in business so there is no one to sue.
James P.
Aug 2008
I had asked 2 different companies to provide me with estimates. They wanted to totally remove the flooring in the kitchen. As being an environmental consultant, I new the perimiters of the moisture. The 2 other companies wanted to sell more than what was needed. Neal's team is clean, English speaking, great communicators, on time and on budget. I will not hesitate to use Neal again. Respectfully, James T. Price, Principal Thomas J. Consulting, LLC 1-800-891-8001 / 504-577-3382 www.thomasjconsulting.com
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
PuroClean is currently rated 2.0 overall out of 5.
PuroClean accepts the following forms of payment: CreditCard
No, PuroClean does not offer free project estimates.
No, PuroClean does not offer eco-friendly accreditations.
No, PuroClean does not offer a senior discount.
Yes, PuroClean offers emergency services.
No, PuroClean does not offer warranties.