Founded 1938 • With Angi since May 2005
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Verified Reviews
Showing 1-25 of 138 reviews
Antonio D.
06/13/2020
The install went great. They were on-time and very professional. Both installers wore masks and shoe covers when they came into the house. They had excellent work ethic and were polite. Their quality was exceptional. I would definitely hire them for this type of work again. Plan to use them for maintenance and repairs.
Description of Work
Install mini-split AC/Heat Pump
Category
heating & air conditioning/hvac
Carl D.
04/02/2018
The process went very well from start to finish. I appreciated their approach of telling us the price of the various heaters, then the additional work needed (duct work, removal and replacement, permits, etc.) That made and apples-to-apples comparison much easier. None of the other five estimates I got approached it that way; they gave prices that were more all-in, making it difficult to determine how much was the hardware vs. the labor and other essentials. They were not the cheapest bid I got but were very competitive and made me feel the most comfortable about the product I'd chosen as well as their ability to both install and stand behind my purchase.
Description of Work
Replace high-efficiency gas furnace
Category
heating & air conditioning/hvac
Service Provider Response
[Member Name Removed], Thank you so much for taking the time to review us. We really appreciate the opportunity to work for you, and are glad you were satisfied. Looking forward to hearing from you in the future. Sarah TurnerMary O.
01/04/2018
We had dealt with Glendale before so we called them when our furnace went out on a cold night on a holiday. They had a repair man out to us the next morning and he had it up and running in under an hour. As usual, it was great dealing with Glendale!
Description of Work
Furnace Repair
Category
heating & air conditioning/hvac
Dan S.
09/01/2017
Amazing, so knowledgeable, from Sarah in the office to Randy who came out and get things fixed this team really knows what they are doing. My old Thermo Pride furnace is now venting perfectly and runs like a top!
Description of Work
My Oil Furnace venting had issues and needed to be fixed.
Category
heating & air conditioning/hvac, heating oil companies
Paula S.
07/17/2017
After scheduling our install, we requested a preliminary visit by the install crew to answer additional interior and exterior unit location questions. Day of install went efficiently with same Glendale install crew and contractor electricians. Total time was approx. 5 1/2 hours. All permit costs & contractor work were included in quote. We were given written information as to how subsequent government inspections would be scheduled along with remote unit operational manuals and warranty info. Electrical and mechanical inspections have been performed and both passed. After nearly a month of use, we are very happy with our decision and have used both the A/C and heat modes. Overall this experience was very good and we feel confident that Glendale is the type of company that will work to resolve any issues or questions that may arise. Will definitely use then in the future as needed to maintain and service this system.
Description of Work
Installed a multi-unit ductless system. Representative listened to our use requirements for efficiency and quietness and viewed our current house heating configuration. She answered our questions and concerns which assisted us in our decision to go with a 2 room ductless instead of a whole house system. They sell Daikin and Mitsubishi brand ductless systems, both of which are reliable, quality systems that have been around for many years. We decided on the Daikin units as size of the interior unit was a factor in one room..
Category
heating & air conditioning/hvac
Pat M.
06/20/2017
FAY G.
04/10/2017
Their the only one we've used so I don't know how to compare the price. The service person did alright, it was the office person that didn't do well. All they can do is give you an estimate of the time, so it's not like it's an exact appointment for a certain hour. They do their best to get there during that estimate time and they do that.
Description of Work
...
Category
heating & air conditioning/hvac
Adrian F.
03/20/2017
Excellent! I thought it would be a major issue but it turned out to only be a minor issue. Recommended future maintenance to prevent the problem again, which I will certainly do! Service Technician arrived on time and service completed quickly.
Description of Work
Furnace repair
Category
heating & air conditioning/hvac
Ivy R.
02/27/2017
Glendale's tech (Suyong) took a look and let me know that we didn't need a sensor installed and we did not need a new thermostat. He could fix the issue that day as a service call, and he did. He was polite, professional, and also answered a few other furnace questions we had. He was able to clearly explain the work he needed to do and how to operate the thermostat with the new settings. We will be switching to Glendale Heating for all future furnace needs. Suyong saved us $800 and the headache of dealing with our previous company any longer.
Description of Work
After our usual furnace/oil supply company canceled our service appointment twice due to staffing issues and did not seem overly interested in maintaining us as customers, called Glendale Heating for an estimate. Needed to get newly installed heat pump connected to thermostat and furnace so would not have to continue to manually switch from heat pump to oil back up on cold days. Original company estimated it would cost $1000 and we'd need a sensor installed on heat pump and new digital thermostat. Glendale was able to come out the week I called.
Category
heating & air conditioning/hvac
Linda F.
12/15/2016
It went great! The provider was nice enough to even squeeze us in during a weekend to fix our furnace. We have been using them for about 18 years, and we have always been happy with their service.
Description of Work
They fixed our furnace that was no longer working.
Category
heating & air conditioning/hvac
Linda F.
12/15/2016
The worker have all been very professional very knowledgeable. We have gone down and bought a new thermostat this time cause we were sure that it was the thermostat cause our furnace kept shutting off and like two minutes he check the thermostat and he knew that it wasn't the thermostat he didn't try sell us anything he just repair there was a leak in one of the hoses, he just repair it and clean everything and turn the filter in and was basically just the ninety nine dollar for the service charge and his time so I think their really honest and professional.
Description of Work
I used Glendale Heating & Air Conditioning for heating and a/c service. They put our furnace in when we moved into this house and done the cleaning and the maintenance check and any repairs that have needed.
Category
heating & air conditioning/hvac
Laurie M.
11/30/2016
I would give them A for everything. They were outstanding. I would absolutely use them in the future. They're also a heating and air company. They give $50 discount for first time customers.
Description of Work
I went with Glendale. I started getting oil delivered from them.
Category
heating oil companies
Lizabeth L.
11/15/2016
Pat M.
11/12/2016
JACQUELYN L.
04/18/2016
Rita S.
02/22/2016
We had a not so good experience with them. She was a nice person, but not knowledgeable. I probably would not recommend them. It wasn't up to snuff. They went away to get us the estimate and were slow coming back. The others had computers and did it right on the spot. She couldn't answer some of our questions and actually gave us some wrong information. She was dealing with my husband who is an electrical engineer.
Description of Work
We got an estimate from them for replacing the furnace, installing an exterior heat pump and an air cleaning system.
Category
heating & air conditioning/hvac
Corie A.
12/28/2015
The office staff is amazing and very willing to work with our schedule. The tech was on time and fixed the furnace.
Description of Work
Came out and diagnosed the problem. Returned later to fix the furnace. We did end up spending more than we thought, since the technician recommended a cleaning of the furnace.
Category
heating & air conditioning/hvac
Dennis E.
08/28/2015
The installation crew was excellent. The sheet metal work was very well done. They did a nice job with the thermostat wiring. It is barely visible in the garage where the furnace is located. When the installers went to cut a hole in the wall for the new return line, they discovered some mold and told us that this should be corrected before they proceeded. So we got the mold taken care of and then they returned to complete the return line installation. The furnace is located in a garage. When the county inspector inspected the job, he said there needed to be a post installed so that a car did not inadvertently hit the furnace. Glendale promptly came back and installed the post. Top notch service. The only negative thing is that the rep said the furnace had a 56000BTU output and they installed a model with 52000BTU output, with no explanation of the change. The house now takes longer to heat up in the morning. I think 56000 would have been better. If it were not for the discrepancy in the furnace size, I would have given them an A rating.
Description of Work
Installed a Lennox 2-stage furnace and new thermostat wiring. Also installed a new air return in the basement.
Category
heating & air conditioning/hvac
Lealon T.
01/30/2015
The company has prompt scheduling. The were courteous, knowledgable and professional. I obtained 3 bids, all were fairly comparable I simply chose another company.
Description of Work
Provided an estimate for purchase and installation of new dual stage gas furnace.
Category
heating & air conditioning/hvac
Daniel K.
08/28/2014
Had Glendale come out and hook up a minisplit ductless AC unit. Technician came out ahead of time to survey the work and said it would be no problem. When they came out to do the work, their technician worked tirelessly start to finish, and had no trouble getting everything setup and working. Tested both heat and AC fine, and even cleaned up after himself. Had a small issue with the drain on the indoor unit, called Glendale and they came out the next day and fixed it up pronto, and didn't even charge even though they had to change a fitting. Highly recommended.
Description of Work
Install air conditioning unit
Category
heating & air conditioning/hvac
Ev M.
05/28/2014
The Glendale service-man was punctual. He was respectful and courteous. He wore shoe covers while in the home. Once completed he gave me a complete yet brief report of everything he had done regarding analysis and tune up and that he'd replaced the filter, which he showed me. He gave me a comprehensive summary of his findings in laymen's terminology so I could easily understand. He indicated nothing further was needed at this time. He presented me with the bill and explained what it was comprised of between the maintenance and the filter replacement. Everything went smoothly and as expected. The price was as quoted. I found Glendale to be easy to work with and perfect in response and follow through. I will use them again.
Description of Work
Performed routine annual home gas furnace maintenance and analysis and replaced the annually replaceable filter.
Category
heating & air conditioning/hvac
Edward M.
04/17/2014
experienced same symptomatic problems that occurred with my original draft motor. 3RD SERIVICE VISIT (March 20), new technician came by to review furnace problem. He decided that draft motor needed replacement. 4TH VISIT (March 21), technician replaced draft motor again, but noticed a more significant leak that was not resolved by first technician; discovered it was the plastic casing, into which the draft motor was secured. Someone had turned a screw too deep into the plastic bushing, which caused it to crack (and thus cause the leak). 5TH VISIT (March 21), technician replaced the plastic bushing ($100), and re-installed existing draft motor. About 2 weeks after, same symptoms of draft motor engaging, then not engaging became evident. The furnace continued to operate for a few weeks. Then the same symptoms became evident again. Contacted Glendale Heating again on same problem that it came out to repair on on March 5, 2014. Customer questions: Originally, where were the diagnostic tools to check out the source of the problem in the beginning? Why didn't the technician take into account the customer's curiosity that the furnace's problem might be in the ignition area (this customer is not an experienced furnace technician, but no resolve came from this customer's original inquiry). So, today, this customer awaits for a 6TH VISIT by Glendale Heating to resolve a shutdown that reasonably should have been resolved during the first visit over 45 days ago. So far, this customer has paid about $800 to Glendale Heating, and has had to significantly interrupt 5 working days to accommodate the visits to repair what the customer believes should have been a simple diagnostic determination.
Description of Work
I have an American Standard Plus 90 furnace that was installed in 2007. It broke down in early March 2014. I contacted Glendale Heating and Air Conditioning, Des Moines, Washington, after reading reviews on Angies List of service providers. I picked Glendale Heating based on the writings of customers, in comparison to other heating/furnace companies. When the service technician arrived on the 1ST VISIT, March 5, 2014, he stated that the problem was the "draft motor." I had assumed it was an ignition switch sort of problem, since motor would engage prior to furnace blowing heat, but the engine would continually disengage (stop), then start again for about 5 to 10 seconds, then stop. Finally, the motor stopped working. Well, on 2ND VISIT on March 7 (1st visit was for diagnosis and $90 travel payment), technician replaced draft motor again ($600 plus change). He noticed a water leak in the furnace near where he replaced draft motor, but neglected to find source of problem. Called Glendale Heating and spoke with one of the owners to inquire where the part(s) for my furnace came from. By the delay in answering the question, I interjected to tell him that I expected good parts. He was not kind to my question, and told me that he buys directly from Trane. He would not tell me anything further. I was dissatisfied, but stuck with having this furnace company continue with the service it started. After a week, the replaced draft motor
Category
heating & air conditioning/hvac
Sonja C.
02/24/2014
Carol F.
02/15/2014
My electric furnace stopped working on Thursday (2/13/2014) evening. On Friday morning I called several heating companies to see if anyone could come out on Friday to determine what the problem was, though I was pretty sure it was the heating element as this happened once before when the furnace was only 3-4 months old!!! I called Brennan first as they had done an annual maintenance check on the furnace in Oct 2012 so I thought I would try them first. The fellow I talked to on the phone was so rude! And their rates were too high for off-hours. I called several other businesses and everyone else was so nice, even those who did not have any time to come to look at the furnace on Friday. I finally had Glendale Heating come out. Everyone I dealt with was professional and so helpful and caring!! I was so impressed with them. They were punctual, courteous and thorough in their diagnosis of the problem. They called around to find the part locally and were able to come back on Saturday to replace the part. I thought the cost was fair and more importantly I felt like they were honest in answering all the questions I had. I was very impressed with them! If I find that the furnace that I bought 3 years ago is going to continue to have problems with this part, I will talk to Glendale about options for a new heating option and get rid of this furnace, a Goodman furnace.
Description of Work
Performed diagnostics on 2/14/2014 on my 3 year old electric furnace that stopped heating. Came back on 2/15/2014 to replace the defective heating element.
Category
heating & air conditioning/hvac
Jim N.
02/02/2014
They did a great job. We asked a lot of questions, because we wanted to be completely comfortable with our choice. Debra answered all our questions promptly and professionally. She was very good at explaining all our furnace options. The installation went smoothly. The installers arrived on time in the morning and finished by late afternoon. They were friendly, informative, and efficient. They answered all my questions. When a possible concern about our air conditioner arose, Glendale Heating promptly sent out a technician to make sure it was o.k. (at no extra cost). The furnace itself is excellent. The 2 stage furnace with variable speed blower has proved to be well worth the extra cost. It is quieter and more efficient than our previous furnace. It heats the downstairs part of our tri-level home much better than our old furnace. Glendale Heating completed and sent in the warranty information for us. Their price includes the first annual checkup for free and yearly reminders for annual maintenance. They also sent us all the paperwork we needed to get our energy rebate from PSE. We would certainly recommend Glendale Heating and Air Conditioning.
Description of Work
Installed a new gas furnace in our house.
Category
heating & air conditioning/hvac
Phone
Address
12462 Des Moines Memorial Dr
Burien, WA 98168
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