allstar fence and deck INC

I contacted them based on their ad on Craigslist. They were very nice in the beginning. We emailed back and forth a number of times before moving forward. We were trying to determine what kind of fence I wanted and based on the picture of a fence they had supposedly done in the past I chose to have that style built in my yard. Adrian came out and measured my yard but it took him a week to get me the cost even though he said I would have it within a day. It wasn't until I told them to forget it I would find someone else to do the work that he got me the info. We agreed to have him come to my job and pick up the first half of the payment (in cash of course). He was supposed to come set the posts on Friday and finish on Monday but ended up pushing it out until the next week to set posts. They did the work when I was at work but my family was here and said Adrian was very rude to his crew which was upsetting because I do not want to work with people like that. The day they finished the fence I came home from work and I was very disappointed with the work done. Adrian had said he would contact me to set a time to look over it and collect the balance of the payment. I didn't hear from him until Saturday I believe. He wanted to come that day so I agreed to meet him at my house. I asked him why there were gaps and he said that the fence was built with no gaps but the boards spread on their own. I asked why the fence was not level and he said because they were trying to match the neighbors crappy uneven fence (seriously?!?!?! why would you want to match someone else's crappy work?). I asked him why each section had a board that was smaller than the rest and he said that no section was exact so they have to split a board to make it fit to close off the gap. We went through and pointed out many boards that were split and needed replaced. We also talked about the huge gap in my gate and I told him that I have a dog and kids so I need that to be closed off. There were a number of other problems such as my gate going down a hill instead of on flat surface, the post caps on many of my posts are not even the same color and there are huge gaps between the boards, the boards are all bowing in and out, the posts have cement quite a way up the post, the fence is not level and has huge space under the fence where my dog and baby could try to get through, and many of the horizontal boards don't even match up evenly with the posts. Adrian promised to come back and fix the problems on Monday morning and asked that I go ahead and pay the balance anyway. Given that I trusted he would come fix it I went ahead and paid because I don't have much experience with this type of thing. Monday came and he never showed up so later that week I emailed the company and when I finally heard back (days or a week later) he said he would be out and again never showed up. At this point I left two voice-mails and numerous emails and heard nothing back from them.