CityMac

I usually don't comment when I am dissatisfied with a company but I had to let everyone know about my experience with CityMac. I took my iMac in to recover some lost files at the Burlington location. The service tec informed me that they would to ship it off to their Bellingham location and it should be completed in 2 weeks. After 3 weeks, I spoke with the tec in Bellingham, he was still trying to recover the data and promised he would send me a daily email update. Another week went by, no emails so I called and spoke to the Service Coordinator who confirmed that they were still working on it. He refused to give me an estimated repair time but would have the tec email me with updates. He also waived the service charge for recovering the data. A few days later I received and email from the tec, indicating he was still working on it and would send another email in a few days. I never received the other email. I then called and spoke with the Service Manager who stated he would have to check into the issue and get back with me. He did not get back with me, nor did he return my 2nd call. I however did receive an email from the tec with a small amount of documents that were recovered. For security reasons, before I could obtain the recovered documents, I had to respond back to the tec via email. This was done immediately, but after 3 days I was not able to view the recovered documents. I decided to visit the Burlingham site and find out why I could not view the documents. Per the Service Manager, the tec did not follow up correctly, therefore I could not view the documents. He indicated it could take months to read all of the recovered documents and refused to give me a timeframe for the completion. After taking a few days to view the available documents, I realized what little information they actually found and it would take forever to find all the documents. I decided to go to Bellingham and pick up my iMac. WOW.......What a way to do business. I started with the tec and worked my way up to the Service Manager and still did not get my issue taken care of. My gut feeling was that since they were not going to get paid for the job, they worked on it when they wanted to......I could be wrong. Anyone who is thinking about using CityMac, please think again.