Response from A-1 Builders & Adaptations Design Studio
So very bizarre! We received this review 3-1/2 months after we cancelled this appointment, on the very same morning we were notified by Angie’s List that we were awarded their 2014 SUPER SERVICE AWARD for their ‘Remodeling - General’ category! Please study the other reviews for both A-1 Builders and our design division, Adaptations Design Studio, and determine for yourself whether this 'F' is aligned with who we are. Instead, eligibility for this Super Service Award includes attaining an “A” rating “in overall grade, recent grade, and review period grade...” Why did we cancel this appointment at the last minute? In order to maintain our quality control and customer service we don't hire on additional, unproven employees in order to take on another job. If and when we get too busy we say 'enough is enough', so that we can serve our clients well. We came to the office the morning of our appointment with this client to wonderful news that a number of proposals we had submitted had been accepted, overwhelming our current capacity to take on additional work. We would rather be honest and up front right from the get-go, before we engage with a potential client. If and when we don't have the capacity to take on another client, and do it right, we will bow away as gracefully as possible. Clearly, in this particular case, our grace and transparency missed the mark, and for that we are sorry.