We appreciate their responsiveness but have been unimpressed with the skill level. We purchased a security system and an audio/entertainment system that includes 6 speakers, amplifier, universal TV remote, Blu Ray, Sonos controller, subwoofer and 2 wall-mounted TV?s. The installation began in May 2013 but ten months later, there are still problems. WiPliance has been to our home more than 20 times trying to fix issues. The problems seem partly related to a lack of knowledge on the Installer's part. While installing the security system, WiPliance drilled a hole through our hardwood floors, damaging it. We told the Installer we expected WiPliance to pay for the repairs. He balked at the idea but Lee, the Owner, was wise in accepting responsibility. We were fortunate (or rather WiPliance was) that the floor could be repaired without a complete refinish and our moving out. The Installer had difficulties setting up the alarm system. It took several appointments for him to get the signal correct to the monitoring company. We knew more about what the system was capable of doing than he did having had a similar product at our previous home. We provided him with information he was unaware of. After it was finally setup properly, the contacts were defective, causing false alarms. Monitoring had to be suspended until WiPliance replaced the defective equipment. The false alarms did not make the police happy who informed us we would be charged for future false alarms. The audio/entertainment system has had numerous issues, one of which was a NAS Drive. The Installer was sure it would synch Sonos with ITunes. It caused problems and yet we were the ones who did the research and found out a NAS Drive historically has problems with Sonos and ITunes. We expected the Installer to know more than us but that hasn?t been the case. The amplifier wasn?t working properly due to a defect or maybe the way it was set up. Also a defective speaker was replaced. While normally I wouldn't blame WiPliance for defective equipment, when it occurs this often, a customer wonders if the equipment has been in their shop too long or has been jostled by employees. There have been many appointments to get the speakers, remote control and Sonos Controller working properly. Ten months later some of the speakers work some of the time but not all of the speakers work all of the time. Another company installed an audio/entertainment system in our previous home with none of these problems. The Wipliance's Installer has been good at coming to our home promptly trying to fix the numerous problems but he seems to be learning as he goes along. From one time to the next, he'll do something new and different that we would have thought he would have figured out during the initial installation. When the speakers weren't working for the Blu Ray, he installed a cheap Radio Shack switch that has to be flipped back and forth to get the speakers to work when we want to watch a DVD versus cable TV or music. Poor solution in our opinion. The number of times the Installer has been to our home has caused a hardship in our schedules and frustrations with not having a system working. The Installer, himself, has been frustrated, one time having a melt-down. Either from being overworked or overwhelmed not knowing what to do or having proper training. Throughout this fiasco, we?ve heard nothing from the Owner, which is poor customer service. WiPliance might be good with simple installations but performed poorly when several components are involved. They advertise as providing an ?easy-to-use system that will blend harmoniously.? That has been far from our experience and thus we would not recommend them. It may be they need to hire more qualified employees. If that's the case, then it's a management problem.