Rainier Garage Door

Got the big deal with $99 for garage door tune-up. I bought it since I had a few cases when I had to reset the power of the garage opener to get it working again. The technician showed up and finished the job on time, evaluated my roller, and answered all my questions. Very professional and knowledgeable. I haven't had to reset my garage opener power again yet.

They did a great job tuning up our garage!

they did exactly what they said they would do. We were very happy with them. So far Angie's list has been a big stress reliever with finding repair services, could not be happier with them.

My wife and I had returned from a business celebration to discover that our garage door (16' wide) would not open. The garage door opener worked, but the connection to the garage door had separated and something (which turned out to be a broken torsion spring) would not allow the door to raise even manually. After consulting Angie's List reviews of providers, I called Rainier (the reviews for which actually sounded too good to be true) late in the day. The receptionist was extremely polite and professional and was able to schedule a repair for the afternoon of the next day. The technician (Yami) called ahead as promised, arrived on time and quickly diagnosed the problem and recommended a repair option was much simpler and was far less expensive than repair options that I had initially diagnosed as being necessary. Because we were having other remodeling work underway, the garage is filled with furniture and construction stuff as temporary storage so his work conditions were crowded and challenging. Yami said that was no problem. He inspected the rest of the door assembly as well as the opener. He replaced both torsion springs, reconnected the garage door opener to the door, performed a system tune-up, but basically pronounced the system sound and in very good shape. All work was completed in 70 minutes and the door now operates noticeably quieter and more smoothly than ever before! Even when the house was new (we are original owners)! Yami was extremely personable and a great representative of his company. I have no hesitation in recommending Rainier--their service and people are every bit as good as their reviews indicate. I expect that we will use Rainier for any future repairs and are anticipating upgrading our current door as part of planned remodel. Rainier will have our business.

I purchased a deal through Angie's list for a garage door opener tune-up. They were very easy to deal with from beginning to end - answered the phone when I called, easily scheduled around my availability, arrived on time and explained exactly what they were going to do. The tech gave me an honest opnion on the overall condition of my equipment and did not pressure me in the least to purchase additional services. I did decide to have him do some additional work - replacing the cables which were starting to fray and the pulleys. The work was completed quickly and done well. I will most certainly use them again!

Dropped by the showroom and looked at various options. Though it was just 10 minutes before closing, Jason spent a half hour with me going through the options, answering questions etc in a no hurry fashion. Came out at the appointed time promptly to do the measurements and provide an estimate. I scheduled the work for 10 AM and the craftsman was right on time. He was pleasant, professional and did an excellent job removing the old double door and installing the new. I stopped several times during the process and noted him cleaning up as he went on several occasions; so there was never a mess. He completed the work in the time I had been told it would take. The door looks wonderful, functions perfectly and the cost was was the estimate. I had estimates from two others and they were essentally all in the same price range +/- 20 dollars. So I think the cost was reasonable while the service and product were outstanding!. Definitely would use them again.

Rainier Garage Doors is simply tops! After enduring a horrendous garage door and opener installation from GDS in 2012, when our opener control panel started having issues, I was nervous about calling another service provider. I read the reviews on Angie's List and opted for Rainier. From the initial phone call to set up an appointment (they came out the same day!) right through the service call, everyone was friendly, concerned, and professional. Uma, our technician, arrived on schedule. He installed our new control panel, inspected the garage door, and did a full tune-up and lube. Uma was courteous and knowledgeable, kindly answering our questions about maintenance and care. He charged the same rate I was quoted over the phone, which was quite reasonable. It's clear that customer service and satisfaction is a priority for Rainier. I would recommend them without hesitation to anyone and will definitely be calling them for all of my garage door and opener needs in the future. Thanks, Rainier!

The showed up and completed their work in a timely manner. Happy with it all.

See above comments... Tech guy went above and beyond and answered my questions ... Even pointed out the misinformation listed in my owners manual!

Prompt, courteous, and the job was done well. I would definitely use them again. I am not sure of the date listed above.

it went great. They were not the cheapest, but they were fast, on time, and very professional.

They arrived on time, were neat and courteous. They worked quickly and completely. A very pleasant experience - and the garage door was given new life! It has been a few years since the date of this service - but wanted to add that I called them when our garage door broke, and was stuck open recently. They tried to arrange for a worker to come out immediately, , but were swamped. However, they called an hour later and said they could do it as someone's schedule had changed. At that time I had already procured another company - but Rainier Door went the extra mile for me, and I really appreciated that. They are a reliable company that you can trust to do great work.

We called for an estimate; they happened to have an employee in our area (far out in the Snoqualmie Valley, where other contractors will not go) and came within hours of our call. They came prepared and began work immediately. The original worker had a personal health event that prevented him from completing the job. The company went out of their way to bring out an off-duty worker from a long way away in order to honor the work they had begun. They managed to finish the work the same afternoon in spite of the circumstances. Professional people, good work, fair price. I am very pleased. (And praying for the first young man...)

Rainier Garage door was professional and delivered high quality service. I was not prepared to replace springs and wheels on the doors, only the lifts for 2 but was made aware of deterioration of these items in a manner that did not feel like I was being sold on something that I did not need. The technician was professional, courteous and did a great job. I would recommend this company to my family, friends and clients without hesitation.

They came out and did a good job. I don't think they did everything because it is still making noise, and I think Iwill have to get up there and oil things. I wanted the door to be quiet and it was great, once they oiled it and everything, but after about a month, it was back to the same noise. They were courteous and prompt and they were great.

First off, for a number of reasons that had nothing to do with Rainer Garage Door, I didn't use my coupon in time. They were very kind when I called and still let me use it. I am so very grateful for their kindness. The technician called before he showed up to make sure I was home and he showed up on time. Both are very important to me and something I don't thing gets appreciated enough. He explained what he was going to do and then he did it. He was very efficient and had the job done quickly. I have a garage door that was installed in the 70s. It is extremely heavy and it is solid wood. It should probably be replaced at some point in the future. The technician helped me understand the changes in garage door technology that would make it a little bit more expensive to replace this particular door. He took measurements and notes so that someone in the office could provide me with a complete estimate. When I got the official estimate from Rainier Garage Door a few days later, I was not surprised by the cost. After checking a couple of other places, the price quoted seems to be very reasonable. At this time, I'm going to wait before replacing the door because it currently works. NOTE: I don't remember the exact date of the work, but I'm guessing it was around May.

Had to call them back the following day because the door still squeaked. Tech did not show up at the agreed time.

Whole experience was great. The whole family went to their show room office and the atmoshphere felt family-like. No hard sell ... the owner assisted us and we felt no pressure in buying. Got other quotes and Rainier Garage was in line with others. Had no issues with the install. The installer was very professional, cleaned up, and finished on time. Will definitely use Rainier Garage again. Thanks Angie, as well.

Uma was the tech who came out. He was very friendly, knowledgeable and professional. Arrived right on time. He explained how the new ball bearings he would be installing were quieter than the old kind. It's amazing how quiet it is now. I thought we'd need to replace the motor to get the quiet we wanted!! He cleaned up the job very nicely and left. I got a call the following day from their bookkeeper saying the tech had accidentally charged us sales tax and she'd be refunding that! What a bonus! I just read about a 5% senior discount I didn't know to ask for though. Good company, happy customer!!!!

Rainier Garage Door came out promptly and did a good job and worked hard to get the garage door working. We have never used them before. I don't think there was anything super noticeably good or bad.

They did work that wasn’t needed, and the garage door worked WORSE after they came out. The door now sticks sometimes. Basically, we purchased this deal because we were told that the work we needed done would be included in this deal, and it ended up being extra anyway.

Since they were here, they fixed a squeak at no charge. They were punctual, on time, and professional. After I had purchased the Big Deal for them, they called me within 10 minutes. The crew just happened to be in the area, so they called me and were here in a matter of moments. Unfortunately, I wasn't able to use the deal but they did not charge me. They explained my garage door was older and the rollers are not manufactured any more. I would definitely use them in the future when I do replace the doors and garage door openers.

Danny was the service tech and he was great. Very pleasant and professional and completed the job efficiently. Setting up the appointment with the company was easy and Danny was punctual. The nice thing about Danny is that he didn't try to sell me on anything else like other garage door companies have tried to do, and even said he would be willing to give me a full refund because he didn't think the rollers needed to be replaced immediately. I had him do the replacement anyway. Would definitely use them again in the future.

They did a great job. They came out when they said they would. They forgot a battery back up and called to let me know and came back and did that. They were prompt and finished it up. I was very pleased. The guys were professional, courteous and the doors work great. They told me my springs were damaged and offered new springs or new doors so it was not a hard sell. If I am going to do something in the future I will use them.

Danny came out to do the $99 inspection and replacement of the plastic rollers. While here he determined that the mother board of the garage door opener had gone bad and ordered a replacement which cost $125. He also informed me that there was no way to get into the garage if the power went out and that my generator was in that stall. For $25 he put a keyed cable in the door so that it could be opened if the power was out. He also performed the roller replacement, inspection, and lube on my second door for the same price. He was very easy to work with and came back to replace the mother board for no additional service fee.