The Virginia Bath Company

Service Provider Response

[removed member name] thank you very much for taking the time to post this review. I am very disappointed and surprised on the negative review. I would like to address these issues as to what really happened. Here are the facts: The bathroom contract cost was $10,430.00 The project was completed on time as promised. We actually finished 1 day earlier than the contract had stated. What prolonged the project was when you changed the color of the vanity and wall color in the master bathroom. My painter did lose 1 whole day repainting the vanity and walls in which he only charged you for the new paint. Anyone that has worked with my painter knows that he is a great guy and goes out of his way to make my customers very happy. The Kohler shower door glass did have a defect that you did point out to us. I called Kohler immediately and had them ship a new door to us. You were notified that afternoon by me about them shipping out a new door and the arrival date. When the glass arrived a week later, we installed it the next day. The very old paint that you had supplied us with had debris in it. I recommended that we get new paint but you refused to pay the additional cost for the new paint. My painter actually opened the can and noticed the debris and contacted me about it. I told him to purchase new paint and I absorbed the cost. The silicone on the counters and paint splatters were noticed as the project was going on. I clearly stated that a final cleaning would be performed after the painting was completed. My painter also told you that he was not finished and would clean everything once he had completed the bathroom. The only item that was scratched was the master bathroom mirror. The original plan was for the mirror to be replaced due to it being damaged but that was changed to save cost. I had pointed out many areas in the mirror to you that had damage prior to us starting. The window blind clip was not broken when we removed the blinds. You actually stood right there and watched us remove it. You told us that the clips are no longer available (which they are , you have a common size blind) and I told you that if you ever needed any that I could get them. You told me on a Friday that it had been broken and I found a new clip 1 day later. I had ordered them as I told you that I would and you refused to accept them. The glass company did drop a dime size amount of mastic on your carpet and there was no excuse for that. The glass installer contacted me immediately and then you and I discussed it 2 minutes later. I immediately left the job that I was working on and came right over to clean it. When I arrived, I did see a light spot on the carpet. I did say that I had a solution to remove the light spot in the carpet and you told me not to worry about it that you had to replace the carpet due to all of the pet stains. I do remember when we arrived and protected your floors the first day, you said we did not have to protect the carpet. I insisted that we do even though the carpet is covered with pet stains. Throughout the project we had to remove animal feces on our drop clothes constantly to continue working. You had requested the second day that we started to have my painter repaint the door entering the garage. You pointed out the condition of the paint on the door. I did tell you that my painter could just bill you directly as you had hired him to paint other areas of your home. You said that was fine. The final day that I was there you asked if he was returning to paint the door. I stated that he was just waiting to complete the door when he painted the other areas of your home (areas that you were paying him directly – not part of my quoted price). He then told me later that day that you were not going to have the other areas painted as you ran out of funds to complete the project. You then stated that I needed to pay for the door to get painted as we got the door dirty. I asked to see the door and you showed it to me. There was finger prints on the white door. I stood right there and wiped them off with my finger. When you saw me removing it with my finger, you then stated that we actually removed the paint down to the wood in 8 days of using that door to enter your home. I did tell you that was false and that the door was like that when we arrived. It is impossible to remove the paint off of a door with 3 coats of paint on it in 8 days . Regarding recycling the cardboard. You asked us if we could save all of the boxes from the new bathroom products instead of putting them in the dumpster. We did as you asked. We stacked them very neatly in the corner of the garage. You did tell us to just set the boxes off to the side and you would break them down. I have no issues with that. I do have to tell you that my crew consist of highly skilled craftsmen and are very expensive to employ. I personally cannot and do not pay them to break down every box to stack inside of your recycle bin. There were 3 pallets of boxes. Again, I am very disappointed and confused on this review. I am hearing allot of things that make no sense or are not true. I was there everyday and reviewed everything that had been completed for the day with you. You even sent photos to my suppliers praising the job that we were doing. Everything was cleaned on a daily basis. I can tell you that I was also disappointed on how you treated my vendors and my painter. I work with the best people in the industry and the reviews prove it. I was also disappointed on how you wanted me to ask for a cheaper price on the granite after it was installed and you agreed on the price before installation. We are an honest business and do not participate in any lying or deceiving others for discounts. I don’t know if this review is because of when the final payment was due and there were complications on your end? I am a very understanding person and told you I would accept payments for the balance due. Thank You, Rich Sowinski

Service Provider Response

Mr. [Member name removed] thank you very much for taking the time to review your bathroom renovation. My team of bathroom remodeling professionals takes pride in what they do. We feel it is very important to protect the rest of the home outside the work area to prevent disruption to your everyday routine. The steps leading up to a bathroom renovation takes constant communication and planning between both parties. You did a superb job in asking questions and providing me with the necessary information for a seamless remodel. I can assure you that your bathroom was built to the highest standards by experienced bathroom remodeling professionals. Thank you very much for choosing the Virginia Bath Company for your renovation.

Service Provider Response

[Removed Member Name], thank you so much for choosing me for your Project. I have to give you both the credit for the design of the master bath. You have designed something so unique and beautiful that is built to the highest quality. You made it such a pleasure to arrive at your home every day at 7:30 a.m. :) Every bathroom takes the homeowner and contractor working together to achieve the same goal and you both did a FANTASTIC job every step of the way. Thank you so much and people like you is why we show up everyday with a smile on our faces!!! With the products for your bathroom, your master bath cost was actually a little over $20,000.