Ace Chimney Sweep

Only word is OUTSTANDING!!

Found on Angie's List. Called and scheduled appt. time. Ryan was right on time, actually maybe a little early. He cleaned the chimney and fireplace, inspected it, found a crack in the fireplace box and fixed it. He prepared a detailed list of recommended repairs and left it up to us to fix them. No pressure. Excellent job!

The chimney sweep was very professional. Cleaned out the chimney, reassured me about the mechanisms of the flue, and made good recommendations about making the chimney safer. He sold us a chimney cap at a reasonable price and installed it. He had some trouble finding our location, but did excellent work. My husband was very positively impressed and that doesn't happen often.

Excellent. I would use them again.

that is incorporated in above explanations!!!!

Ryan and his assistant arrived on time which is impressive since I live on the southside and they are located on the peninsula. My chimney hadn't been cleaned since I moved in five years ago so I feel like it was a great value. Ryan's assistant was very professional and was very careful keeping my floor covered during the entire process. I was also very happy that Ryan had his truck stocked and was able to do all of the recommended repairs, crown repair, chimney cap as well as replacing of the ash door which I requested. Although I of course had to pay extra for those additional services, I felt his prices were reasonable. I'm very happy with the outcome and can now use my fireplace if I want to. Thanks!

Ryan and his team did a wonderful job. This is the second year I've asked him to clean and inspect our wood-burning chimney (we use it a lot during the cooler months.) They quickly responded to my email request to schedule an appointment, arrived promptly, carefully removed all of the odds and ends I had around my fireplace (screen, fireplace tools, wood grate). They protected the area and used their equipment to clean out the chimney and fire box. The climbed up the ladder to inspect the exterior of the chimney (at this stage last year they found significant rust damage at the roof, don't know how you'd see that without climbing up!). After cleaning, Ryan called me in to show me the cracks, and explain how they were most likely created, and offered to patch them right on the spot. For a VERY reasonable $18, he thoroughly patched the cracks and reaffixed the loose back wall in the fire box. The whole thing may need to be replaced one day, as the house is quite old, but he didn't suggest an expensive repair. We talked about types of wood to use, where to find it (neither of us had a good source!), and he carefully replaced everything that he'd removed. When they finished, only about 20 minutes later, the room looked like no one had ever been there (except for my sparkling clean fireplace). Last year, we had just moved into the house, and Ryan showed me how to operate the flue (sp?) and get the smoke moving. I would trust any recommendation he made, and would recommend him to anyone. He offers a great value, was completely responsible, and conscious of budget in his recommendations. I will definitely use Ace again next year!

Ace Chimney Sweep did a wonderful job for a great price (angie's list coupon). They arrived on time and cleaned up very well after themselves. They give me really good advices for upgrades. I'm extremely satisfied with this company and I intend to keep it for a long time. I would definitively recomment Ace Chimney Sweep for anyone that have a chimney.

very well..prompt, arrived on time, good summary

We've lived in our current house for 5 years, hadn't used the fireplace, and wanted it looked at to make sure that it was in good shape. Ryan and company did a great job. They were friendly, communicative, and explained everything they did. They did a quick repair of some exposed (unsealed) brick, and they gave us a very affordable estimate for repairs to the secondary chimney. Finally, they left the living room cleaner than when they arrived. We will use them again, and soon.

No problems with the chimney cleaning/inspection and placement of the two chimney caps, but significant problems with the repairs done on 10/15. Honestly, can't speak to the quality of the work that they did do, since that is not my area of expertise, and I did not go up on to the roof to inspect it (presumably it is fine), however, I feel that we were significantly shorted on what was actually done, versus my expectations of what would be done based on our original discussion and quote. Ace did come and seal joints that were newly separated on both chimneys. They also did remove and replace the sealant around the flashing on the main chimney. They did not, however, remove and replace the old white caulking from the previously repaired joints. I pointed this out to them when they told me they were finished and I came out and saw that all of the old white caulk was still there. I distinctly remember discussing this with them during the quote process (same guy, just can't remember his name or read his signature now)- how my husband hated that white caulk from day 1, and how it will be great to get it replaced, and how I was under they impression they needed to be replaced anyway since they were no longer sealing very well. Now though, the manager/owner(?) didn't remember this discussion at all, and claimed they were sealing fine, but they could do it at another time if we wanted them to for another $150 or so. Of course, the quote was written vaguely enough that it wasn't absolutely spelled out (my bad- with our discussion as part of the context, the way I read the quote, it looked to me like it was included). In any case, he admitted that it did take him less time than he had apparently anticipated from the quote, so he gave us a $20 discount (final cost for the second visit- $260 for what I recall was about 1 hr of work, plus some specialty caulk). So, in the end, I did get new cracks filled, and sealant around my flashing replaced, but did not get the old deteriorating white calk removed and replaced.. I have not contacted the company again before writing this review, and I did not argue vigorously at the time, since that is not my personality. At this point, I don't want to have them back, even if they did offer to make amends, and I don't feel like I can trust them to do what they say. My suggestion to anyone who chooses to use this company is probaly not new to anyone directing contractors on your own- make sure that anything you contract them to do is very explicitly stated on the quote, so there is absolutely no room for interpretation at all. Again, I can't speak to the quality of what was done, but I was very disappointed in the end result.

They called on their way, arrived early (I had asked them to come as early as possible), and were professional, courteous, and pleasant. I had forgotten to ask about the chimney cap install before they came, but when I did they informed me they always keep 5 sizes of caps in their truck. They were in and out in no time at all, and kept everything clean while doing their dirty work! ;-) I have off white furniture in that room, and not a spot was on it. I am very satisfied, and looking forward to a wonderful winter where we can use our beautiful fireplace again. I would call them again if I ever need help with chimney issues in the future.

They did a great job. He called me back immediately, answered the phone when I called to make sure they were coming that day (and actually, they were running ahead of schedule, so I got to be seen earlier which was great!). Very professional, left things very clean, recommended a chimney cap to keep leaves and water out, but with no pressure to do it - told me the pros and cons of doing it. I would definitely use them again. Plus, the wood stove cleaning was only $10 extra, versus higher prices that I've seen elsewhere.

After purchasing the service the The Big Deal website, I was contacted by Ryan within just a few hours to schedule the cleaning. He was very flexible with my schedule, which was very nice. They arrived right on time and were very professional, but also friendly. Ryan and Travis did a great job -- my fireplace looks brand new. I feel much better going into the burning season knowing my chimey, etc. is clean and defect free. I have already recommended Ryan and Ace Chimney Sweep to friends and will continue to do so.

Arrived on time, multiple e-mails to coordinate a convenient time for us. Cleaned up afterwards. Very encouraging re: safety of our firreplace despite its age. Did not try to sell us anything.

He was very professional and tidy.

Service and work was excellent- very good company to deal with.

Great! The company and people are very professional and friendly. Would most definitely recommend them for any chimney work.

Cut and Dry, he did complete cleaning chimney and firebox, check all the mortar joints check the roof line at the chimney, showed any problems gave estimate and fixed

They did a very good job. He told me that the damper was open and there was a bit of rust on the cap but that it would not need to be replaced for a couple of years. He said the chimney was in great shape. I bought this service from Angies big deals and thought that Ryan would try and sell me something. Just the opposite. He was professional and totally cleaned up behind him. Will call him again and pass his company name on to friends.

First, let me say that I wasn't home when Ace Chimney sweeps came by, but my wife was. It is an understatement when I say that she is not a person that is easy to impress because she has seen first hand the mistakes I have made hiring someone to do some work for me that wasn't on Angie's List. This however was not the case. The gentlemen from Ace were polite, professional, expeditious, and very maticulous at cleaning up after themselves. I can't remember the last time my fireplace was that clean. They also inspected my chimney inside and out, and informed my wife that there was a piece of flashing up on top that needed to be replaced. He took a picture of it, and emailed an estimate to me. I appreciate the job that was done so well, but I am impressed at the extra mile that he went to. I have rarely heard my wife give a complement to someone's work, so congradulations is to you Ace Chimney Sweeps, you impressed my wife and me!

It was good. He responded instantly and I expect them to do a good job once I get the schedule worked out. The quote was done for free.

We haven't used the fireplace in 6 years but there was nothing wrong with it. So, I wanted it cleaned and inspected. I called this guy and he came right away. He came with another guy and did the work. When he was finished from one side, he said the chimney wasn't open all the way. He said he would need to clean from the top to the bottom and it would be $240. But, instead he broke open the blockage and said that would work. Once he left, I started a fire and the smoke came back in the house worse than before I had him. He should have been honest with me and not told me that it would work by breaking the blockage. I called him and asked him to come back. He said he didn't touch the door and I should try to close it. He refused to come back and refused any responsibility. I have tried to call him two more times, but he is ignoring my calls.

Arrived on time as scheduled. Cheerfully and efficiently got straight to work. Took digital photos of the inside of the chimney and areas up on the roof, so he could explain his recommendations for repairs and upgrades. There was no pressure to get me to schedule the recommended repairs, but I plan to have Ace do the work. They were in and out in about an hour and left the work site clean and in order. They even got along with my dogs and cat. I highly recommend Ace Chimney Sweeps.

Excellent service. Ryan came to apointment early and I was happy to let him and co-worker begin the job early. Fast and efficient job completed sooner than expected and left area clean. Extra work performed after suggested improvement. Would highly recommend this service to others needing a chimney sweep this season.