Class A Contractor's license - # 2705-059786A, and active Business licenses in Virginia Beach, Chesapeake, Portsmouth, Norfolk, Hampton, Suffolk and Newport News. United Restoration, is a locally owned and operated business, Not a Franchise.
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"Thank you for your kind words. Dwayne is a great asset to United Restoration. Jim and Gordy are likewise very valuable to the job flow and customer satisfaction. Thank you for your trust in United Restoration."
"Thank you !!"
"Thank you! We're pleased you enjoyed our services and took the time to give us a review."
"Thank you for taking the time to write a review. It is always nice to receive kudos for a job well done, United Restoration strives to continue to offer old fashioned customer service where you deal with people not machines. We strive to respond quickly and in a professional manner- thank you for acknowledging this. As for the price, the estimating program we use is state regulated and approved by the insurance company. We can only charge as allowed by the insurance company. It has been a pleasure to deal with a customer like you- we appreciate your business and honesty with regards to the work we have performed."
"Thank you for your kind words and for taking the time to respond in such a positive way. It is always nice to be told we are doing a good job, when so many others are too quick to do the opposite. Thank you for being a wonderful customer to work with."
"We appreciate your time and efforts to write this review. We are blessed to have Chad on our team."
"United Restoration appreciate's all feed back both good and bad, in this case I must explain the situation from our side. At the time of this job, we had 2 companies out of one office. The customer was a regular with our sister company, Atlantic ChemDry, so when her carpets were damaged by sewage she called Atlantic for a cleaning. IICRC standards do not allow for cleaning of black water- it was a job bigger than just carpet cleaning. This was explained to the customer, in addition to sending out our sister company United Restoration which was certified, trained and equipped to handle her job. She was also instructed to contact her insurance company regarding the loss. So yes she was referred to another company but only because a simple cleaning wouldn't suffice in this situation. As for the price, United uses an estimating program state regulated and approved by the insurance company. United performs the work based on the insurance allowed pricing and in this case, the only out of pocket money would be the customers insurance deductible. I apologize for any confusion the dual companies may have caused and the dissatisfaction of the customer. We strive to make every customer a happy customer and again we appreciate the feed back, We have since closed Atlantic ChemDry, so the confusion between company s has been resolved for future customers, United will use this review to change an modify procedures to ensure future success and happy customers."
State Contractor License Requirements
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Sunday: | Closed |
Monday: | Closed |
Tuesday: | Closed |
Wednesday: | Closed |
Thursday: | Closed |
Friday: | Closed |
Saturday: | Closed |