Century Termite & Pest Control, a locally owned and operated business, has been serving Virginia and Maryland for over 29 years. Our technicians are trained, licensed, and certified in pest and termite control. Century follows the principles of integrated pest management. We provide the newest, safest, and most effective solutions to all types of pest problems. Century is a member of the Better Business Bureau, all work is insured and comes with a warranty. Century Termite & Pest is a full-service pest/termite control company - we do wildlife trappings and seal up along with repairs.
Not well, since the provider has no plan of action, nor strategy to eradicate the pest problem.
Description of Work: The provider sprayed, set bait stations and nothing more.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
3.0
responsiveness
2.0
punctuality
3.0
$340
Response from Century Termite & Pest
Ms. [Member Name Removed] purchased an Annual Pest Control package for our Big Deal purchase price of $340.00 on February 20th. The first quarterly service was completed on February 21st by our technician. The target pest was mice. The technician placed 4 bait stations using contrac and used Suspend for spiders. Ms. [Member Name Removed] called over two months later saying she had a mouse issue and we came out free of charge to treat on April 28th. At that time, the technician placed a total of 12 bait stations using contrac block. On May 10th, Ms. [Member Name Removed] had her first regularly scheduled quarterly service. The Technician used Exciter and Onslaught for spiders and house ants. This service was performed only on the outside. Ms. [Member Name Removed] was called by our robot dial. The robot dial shows that a human answered on May 9th at 6pm but no one was home to service the inside or the mice stations on May 10th. As you can see, Ms. [Member Name Removed] feels that she could have placed bait stations herself but we treated more issues than just the mice. Also, Ms. [Member Name Removed], since she isn't licensed by the Department of Agriculture, could not apply these chemicals or purchase these chemicals legally. Therefore, I would like the opportunity to do a General Manager visit to Ms. [Member Name Removed]'s home, inspect myself, come up a treatment plan and retain Ms. [Member Name Removed]'s business and take care of her issues.
Jeanette S.
03/2017
4.0
pest control
+ -1 more
After the initial confusion with contact (not their fault), they were very professional and communicative about scheduling the appt. Technician was knowledgeable and careful. He explained how to protect our pet from the chemicals.
Description of Work: Spray for ants inside the home and spiders outside.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$100
Response from Century Termite & Pest
Thank you taking the time to give us a review. We appreciate your comment it is nice to know that we are properly taking care of our customers.
Patricia S.
02/2017
5.0
pest control
+ -1 more
Century Termite and Pest has done a great job of keeping my home pest free for years. Their prices are reasonable, and the team is punctual and always courteous.
Description of Work: Regularly scheduled home pest treatments.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Century Termite & Pest
We always make customer service our top priority. Thank you for acknowledging our employees efforts to keep our customers satisfied.
John K.
02/2017
4.0
pest control
+ -1 more
sprayed and informed us about types of roaches. we saw roaches outside our home and apparently those don't go into your home, so wife has peace of mind now.
Description of Work: Roach inspection
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
Response from Century Termite & Pest
Thank you for your positive feedback. It is always nice to know that our certified technicians are properly treating for our customers.
Barry S.
02/2017
5.0
pest control
+ -1 more
I was contacted right away to make an appointment for two days later. They had two hour windows and showed up within the window. They drilled my patio to get treatment underneath, which was not done by my previous big-name termite contractor. Both the technician (Pat) and the manager (Joe) were pleasant to deal with.
Description of Work: I bought an Angie's List deal for termite treatment because I like a fixed price in advance.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$850
Response from Century Termite & Pest
Thank you taking the time to give us a review. We appreciate your comment it is nice to know that we are properly taking care of our customers.
Deborah Lynn W.
01/2017
5.0
pest control
+ -1 more
Perfect - on time, professional, courteous
Description of Work: New puppy with fleas - prompt, efficient - would definitely use again.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Response from Century Termite & Pest
Thank you for your positive feedback. It is always nice to know that our certified technicians are properly treating for our customers.
Julie A. J.
12/2016
1.0
pest control
+ -1 more
I hired Century for quarterly treatment due to a spider and cockroach problem. Eight months later when there was no improvement I called to cancel. They didn't ask why or how they could improve, just said "okay!" I genuinely feel they were just happy to have gotten as much money as they did out of me.
Description of Work: Initial treatment then two quarterly treatments.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$85
Response from Century Termite & Pest
Ms. [Member Name Removed]: We are very sorry you are unhappy with your service and the way you feel your cancellation request was handled. I personally have tried to reach out several times to speak with you regarding your dissatisfaction with our company but to no avail. We have been in business for over 23 years. What you have experienced is not the norm. We never like to lose any customer, especially because they are not happy with our service. We do everything possible to make sure any issues are addressed quickly and our customers feel satisfied. We would like to have another technician sent to your home immediately to address your concerns. That is how we do business. Miscommunication does happen in business but lack of respect for the customer should never happen. Thank you for this review, it will make us better. I welcome you to contact me directly to discuss further. As the General Manager, it is my job to make sure every customer is happy and that is what we strive for.
amy C.
12/2016
5.0
animal removal
+ -1 more
went perfectly! The mice are gone, and we will now be using them as our exterminators.
Description of Work: mice-gone!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Century Termite & Pest
Thank you for your positive feedback. It is always nice to know that our certified technicians are properly treating for our customers.
Mike K.
12/2016
5.0
pest control
+ -1 more
very professional and informative. detailed explanations.
Description of Work: quarterly service with interior and exterior preventive work done.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Century Termite & Pest
Thank you taking the time to give us a review. We appreciate your comment it is nice to know that we are properly taking care of our customers.
Richard R.
10/2016
5.0
pest control
+ -1 more
met at our home within a day with a representative who responded to my questions. we agreed on a treatment plan for the yellow jacket nest as well as an inclusive plan for quarterly treatments. Received coupon discounts for both (5% for the yellow jacket nest) and $105 for the initial treatment.
Description of Work: requested an assessment and options for a yellow jacket nest as well as a recommendation for handling a chipmunk problem.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Century Termite & Pest
Thank you taking the time to give us a review. We appreciate your comment it is nice to know that we are properly taking care of our customers.
John H.
09/2016
5.0
pest control
+ -1 more
Century Termite responded promptly and scheduled service. They came out on schedule and the service provider was polite. Service was performed as described. Thank you.
Description of Work: Mosquito Spray.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$40
Response from Century Termite & Pest
Thank you taking the time to give us a review. We appreciate your comment it is nice to know that we are properly taking care of our customers.
Raymond W.
09/2016
5.0
pest control
+ -1 more
Good, they came, they sprayed and left.
Description of Work: Mosquito spraying
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$40
Response from Century Termite & Pest
Thank you for your positive feedback. It is always nice to know that our certified technicians are properly treating for our customers.
Lawrence W.
09/2016
5.0
pest control
+ -1 more
Wow, talk about price differentials. This Service did exactly what I needed for the price I wanted. Other companies charge three times more and do not do "interiors?" What's the point? We had a brown-ant problem, this company came out On Time, very professionial, and sprayed inside and out = ants gone.
Description of Work: Sprayed outside and inside of house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$105
Response from Century Termite & Pest
Thank you taking the time to give us a review. We appreciate all comments that help us to improve as a customer service company.
Aleck J.
08/2016
1.0
pest control
+ -1 more
The provider didn't actually do anything to schedule the appointment. I had to call them several times to get the appointment scheduled after they never responded to emails or the form submitted through AngiesList. Once the appointment was scheduled, things appeared to go okay. The guy showed up, sprayed, assured me that the job he'd done would greatly reduce the number of insects we'd have in the house. A month later, I've got more crickets than I've ever had before. As far as I can tell, the work they did had absolutely no beneficial impacts -- this year I have more crickets than I've had in years where I didn't spray at all. I called them to resolve the issue, and they indicated that since it had been more than 30 days -- 35, in fact -- they wouldn't do anything about it. I've used a number of different exterminators over the years, and I've never had one that did such a lousy job.
Description of Work: Provider was supposed to spray around the house for common insects and pests. Prior to arrival I mentioned to provider that we get crickets each year if we don't spray, and was assured that the treatment they were putting down would greatly reduce cricket issues.
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
3.0
responsiveness
1.0
punctuality
5.0
$105
Chris Y.
07/2016
5.0
pest control
+ -1 more
It went very well and technician is very profession; the technician is more of trying to sell their various service than what I purchased. Though I liked their service, wanted quarterly service which they do not provide; don't know why but that is more than sufficient for normal pest control.
Description of Work: Interior and exterior pest control
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$39
Response from Century Termite & Pest
Thank you taking the time to give us a review. We appreciate all comments that help us to improve as a customer service company.
Christopher E.
06/2016
5.0
pest control
+ -1 more
Both the initial consultant and individual who performed the work were very professional and explained clearly what was being done. We have not seen any return of the carpenter bees so we are very happy with the results.
Description of Work: Sprayed for carpenter bees, protected against fungal growth.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$425
Response from Century Termite & Pest
Thank you for your positive feedback. It is always nice to know that our certified technicians are properly treating for our customers.
Judy W.
05/2016
5.0
pest control
+ -1 more
I thought the serviceman did a very through job, and would consider using Century again.
Description of Work: Juan sprayed the perimeter of the house and around all doors and windows. He also treated the lawn. Inside, he sprayed around the perimeter of each room as well as the door and window frames. He sprayed around the ledge of my skylight, where I sometimes notice silverfish.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$169
Response from Century Termite & Pest
Thank you for your positive feedback. It is always nice to know that our certified technicians are properly treating for our customers.
John A.
04/2016
4.0
pest control
+ -1 more
All good so far. Prompt and friendly service and after 1 month plus, no pests
Description of Work: Rated property for pests
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$110
Response from Century Termite & Pest
Thank you for giving us such a good review. It is nice to know that we are taking proper care of our valued customers.
Chris Y.
04/2016
5.0
pest control
+ -1 more
Since I purchased the deal they followed up me continuously and left voice message; though I should be present when they do the job, due to work nature was out but they did phenomenal job; will buy more service from them and really appreciate their attentiveness.
Description of Work: Mosquito spray
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$39
Response from Century Termite & Pest
Thank you taking the time to give us a review. We appreciate your comment it is nice to know that we are properly taking care of our customers.
Kelly W.
04/2016
5.0
pest control
+ -1 more
Dunn was one of the best technicians ever! He answered all of my questions and helped me to better understand the process and consider future treatments. He didn't appear frustrated with my million questions at all. It is because of my experience with him that I would use this company again and recommend them to others.
Description of Work: Dunn treated my yard for mosquitos and ticks.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$39.99
Response from Century Termite & Pest
Thank you taking the time to give us a review. We appreciate your comment it is nice to know that we are properly taking care of our customers
Courtney O.
11/2015
5.0
pest control
+ -1 more
I like Century, we used them for the mosquito treatment and we've used them since for basic bug problems and even a bee problem. I really like the people they send out- we have a guy who is our "usual" sprayer and he is delightful, answers questions, looks for problem spots and addresses them without needing prompting. We are very happy with their services and employee professionalism. They are not however great with contracts and timing - so if you do hire them for a year round contract make sure that you have it marked on your calendar somewhere to remind them to come out.
Description of Work: One application of mosquito lawn treatment.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$40
Response from Century Termite & Pest
Thank you taking the time to give us a review. We appreciate all comments that help us to improve as a customer service company.
Carol C.
09/2015
1.0
pest control
+ -1 more
I prepaid for the season about 10 treatments. They came twice then not again. I called they refunded me one treatment's payment . They never came back and should be spraying every three weeks. i'm not calling them every three weeks to find out why they didn't do the treatment I already paid for. I never leave a bad review but these people have earned it. Don't waste your money.
Description of Work: spray for mosquitos
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from Century Termite & Pest
Dear [Member Name Removed] We have been in business for over 23 years and have seen over 27,000 customers. We do appreciate that you have taken the time to give us a review, we appreciate all input so that we may better service our clients. I do show that we have fully refunded your entire years worth of services. I am also seeing that in the time that we were servicing your home, we were in the process switching to an all paperless system and during that process you may have been lost in the shuffle. We do sincerly apologize. We here at Century Termite & Pest Control do value our customers grealty and hope that we have not soured our relationship with you.
Mayron T.
08/2015
4.0
pest control
+ -1 more
Not sue this was effective treatment. Though the number so mosquitoes was diminished, we still don't feel confident using the yard.
Description of Work: Sprayed for mosquitoes.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$39
Response from Century Termite & Pest
Thank you taking the time to give us a review. We appreciate all comments that help us to improve as a customer service company.
Florida V.
07/2015
3.0
pest control
+ -1 more
My problems was I don't know what kind of chemicals was pumped around the house. I called them twice to give me some kind of contract as to what was done and how long will this treatment effective. So far I haven't received any thing from them. No contract no brochures to read nothing. Update: I received the contract and literature last week. Thanks to Angie's list.
Description of Work: They treat the outside of the house with chemicals to stop the termite. They did twice it which fine.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0
Yes, I recommend this pro
$800
Response from Century Termite & Pest
Thank you for taking the time to give us a review. We appreciate all comments that help us to improve as a customer service company. Our automated system does not show a call from you in regards to your concerns. Our website site does allow for access 24 hours a day. Our policy is to place the work order on the door at time of treatment, however, inclement weather could have been a factor. We attempted to reach you yesterday by phone. We have mailed a copy of the treatment ticket, which lists product applied, along with the product brochure. I do apologize that you are unsatisfied with our service. Please contact us so we can try to resolve the issues you are having.
Chris W.
06/2015
5.0
pest control
+ -1 more
just as advertised, it kept the pesky bugs away for about a month.
Description of Work: sprayed for mosquitos
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$40
Response from Century Termite & Pest
Thank you for your positive feedback. It is always nice to know that our certified technicians are properly treating for our customers.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Pest Control,
Animal Removal,
Home inspection,
Insulation,
Dryer Vent Cleaning,
Roofing
FAQ
Century Termite & Pest is currently rated 4.5 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: 8:00 AM - 12:00 PM
Century Termite & Pest accepts the following forms of payment: Check,CreditCard,Financing Available
Yes, Century Termite & Pest offers free project estimates.
Yes, Century Termite & Pest offers eco-friendly accreditations.
No, Century Termite & Pest does not offer a senior discount.
Yes, Century Termite & Pest offers emergency services.
Yes, Century Termite & Pest offers warranties.
Century Termite & Pest offers the following services: Ants. Roaches. Silverfish. Centipedes. Millipedes. Crickets. Carpenter Bees. Carpenter Ants. Spiders. Ticks. Fleas. Stink Bugs. Camel Back Crickets. Powder Post Beetles. Termites. Wildlife. Wood Damage Repair. Handyman.