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Heritage Moving & Storage Inc
In-State Moving Service, Out-of-State Moving Service, Professional Moving Service Piano,
About us
Heritage Moving & Storage, Inc. was founded in 1993 and is a family-owned-and-operated business. Specializing in the moving of fine furniture, we handle both residential and business moves. We are a fully licensed and insured, and we offer a wide range of moving services. Our personnel in the office and our movers in your home are trained to meet and exceed your every expectation.
Business highlights
31 years of experience
Services we offer
Moving Services – Packing & Crating. Piano & Organ Moving. Standard & Climate Controlled Storage Available.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
3.813 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 62% | ||
| 8% | ||
| 0% | ||
| 15% | ||
| 15% |
Showing 1-13 of 13 reviews
T R.
Jun 2016
They did a great job moving us from Roanoke to TN and had the best quote out of 5 other moving companies! Jimmy was very polite, detailed in his quote and answered all our questions and concerns thoroughly. And the moving guys were very punctual, polite and careful with all our stuff.. :)
Janice K.
Jun 2016
It was a great moving experience. It was a pleasure to work with both the scheduler and the 3-man moving crew. Heritage provided a written estimate, was able to quickly schedule the move at a date and time that worked well for us, showed up on time, and charged us $100 less than the estimate. The crew was professional and great to work with. They made the whole process seem easy. I would recommend them to anyone.
Wendy B.
Apr 2016
IF YOU ARE LOOKING FOR A MOVER, YOU CAN STOP RIGHT HERE! Heritage Movers are the only ones you want to use! We've moved half a dozen times over the last decade, and they are the only movers I would ever use again or recommend. Larry and his crew are so professional, patient and caring. I changed my move date several times, and he accomodated the changes. I also used his packing crew to help with last minute areas of my house. They were super efficient and professional as well.
Things can happen in a move, and one of my dining room chairs was broken. They brought it to my attention, and deducted replacement value from my final bill. No filing claims that never get paid (I'm talking to you All My Sons moving) or broken things you only discover later. I HIGHLY RECOMMEND HERITAGE - THEY ARE THE BEST! FYI - I priced them against two other movers, and they were the better deal as well because Larry does not believe in charging extra hours later (which always happens). His price is all inclusive.
Things can happen in a move, and one of my dining room chairs was broken. They brought it to my attention, and deducted replacement value from my final bill. No filing claims that never get paid (I'm talking to you All My Sons moving) or broken things you only discover later. I HIGHLY RECOMMEND HERITAGE - THEY ARE THE BEST! FYI - I priced them against two other movers, and they were the better deal as well because Larry does not believe in charging extra hours later (which always happens). His price is all inclusive.
Richard E.
Jun 2015
Awesome, awesome, awesome! We could not be more pleased with the service provided by Heritage. It was hot (90's) and humid the two days it took for our move. In spite of that all 4 movers were professional, friendly and maintained excellent attitudes all throughout the days. Their team work was incredible. They didn't stand around or even take breaks. My wife and I were so pleased with every aspect of their service. They made a difficult move for us easy. We highly recommend them to you. Thank you Jimmy and the entire Heritage team!
Leslie D.
Oct 2014
Upon looking on Angie's List to provide moving recommendations to a family member, I was dismayed to see this company listed and with anything more than a D rating. Our move was in 2008, but it was quite memorable and not in a positive way. The workers were polite, but not careful. Many of our furniture items were scratched. Our TV was dropped and broken. We did not panic at the time because we thought the company would make it right. Wrong.
After following up with the company several times, we did in fact get compensated...approximately $60. Since this was several years ago, I cannot recall the exact wording of our conversation, except I do remember complaining that $60 wouldn't even come close to replacing our TV, to which the company responded, "Take me to court then!" Customer service grade F. Stay far away.
After following up with the company several times, we did in fact get compensated...approximately $60. Since this was several years ago, I cannot recall the exact wording of our conversation, except I do remember complaining that $60 wouldn't even come close to replacing our TV, to which the company responded, "Take me to court then!" Customer service grade F. Stay far away.
Response from Heritage Moving & Storage Inc
"Heritage Moving and Storage, Inc. has been under new ownership since Oct. 2013. It is unfortunate that this member had a bad experience in 2008, however, I strive to run my business in a more customer friendly manner."
Pamela F.
Apr 2014
This is the 3rd time Heritage has moved my family - and likely would use in the future. However, the past two moves have been progressively disappointing (potentially because the move in 2007 was amazing!!). Compared to the hourly rates of other providers - I can't imagine that the service would be that much better to justify the cost.
Overall the move went well - it was raining all day - and they took great care to protect the belongings and floors in both homes. All 3 men had a nice attitude and kept busy the entire day. The 2nd trip was postponed to the next day because the battery died in the truck and it took over an hour for the owner to come jump the truck. The guys had talked about being glad to be off the next day, which I think played a part in their mellower attitude on day 2. Nothing major - just skipped some of the little things...like a final walk through to make sure furniture was set up where I wanted it, etc. I do feel like they would have done so if I had asked. They remained very attentive to what rooms items needed to be located.
One outstanding issue is damage to the driveway of the old property. When I called to schedule I let Jimmy know they could not get the truck up the driveway (when they moved us in 4 years ago the truck actually got stuck) - however before I could get outside they were trying to back up and had scratched the newly paved driveway. It has been a week and I have spoken with Jimmy who assures me that he will make sure the repair is made to the driveway. I trust he will follow up, but that is an unresolved issue at this time.
For the cost, I do recommend this company - in 3 moves I haven't seen justification to pay more. The guys are polite, clean, no bad language, work together well, and stay busy. Though we have had 2 truck issues in the past 2 moves, there has been ZERO hassle and no question that the clock stops when the situation causes them to stop work and doesn't start again until they are back to moving.
Overall the move went well - it was raining all day - and they took great care to protect the belongings and floors in both homes. All 3 men had a nice attitude and kept busy the entire day. The 2nd trip was postponed to the next day because the battery died in the truck and it took over an hour for the owner to come jump the truck. The guys had talked about being glad to be off the next day, which I think played a part in their mellower attitude on day 2. Nothing major - just skipped some of the little things...like a final walk through to make sure furniture was set up where I wanted it, etc. I do feel like they would have done so if I had asked. They remained very attentive to what rooms items needed to be located.
One outstanding issue is damage to the driveway of the old property. When I called to schedule I let Jimmy know they could not get the truck up the driveway (when they moved us in 4 years ago the truck actually got stuck) - however before I could get outside they were trying to back up and had scratched the newly paved driveway. It has been a week and I have spoken with Jimmy who assures me that he will make sure the repair is made to the driveway. I trust he will follow up, but that is an unresolved issue at this time.
For the cost, I do recommend this company - in 3 moves I haven't seen justification to pay more. The guys are polite, clean, no bad language, work together well, and stay busy. Though we have had 2 truck issues in the past 2 moves, there has been ZERO hassle and no question that the clock stops when the situation causes them to stop work and doesn't start again until they are back to moving.
Nikke K.
Dec 2013
They were actually earlier than originally planned--very professional in getting items where they needed to go. Came under by 40 dollars on quoted price!
Judy H.
Nov 2013
The owner had an attitude with primarily having to pack up the boxes . The workers did a fairly good job at packing up the furniture and were very nice and polite. All the furniture was damaged when they put it in storage because they had it packed so tightly. I had communicated them to let me know if they felt I should get a larger storage space but they indicated that they could fit everything into the space I had arranged. I felt they were not respectful of my items in the unpacking process. As an example, I had a leather recliner where the leather was torn on the arms. Also, I had a 4-poster bed that has never stood up straight since then; the posts lean towards the center. They were on-time ad and flexible with scheduling as the closing on the sale of my house had changed. Also, the price of the move exceeded the cost of what they had originally quoted me by about $500. The infuriating thing is that when you sign off, you have no idea of what condition your items are in. It was disheartening. I would never recommend them and never use their service again.
Lou M.
Sep 2011
I received an estimate of $1000 to $1100 and the owner was very convincing. He informed me that my belongings would be insured for $50,000 at no extra cost. He also wanted to store my excess things in his storage facility for $150 to $200 per month. Fortunately, I found my own storage for $85.
My belongings were very well organized and labeled so the move would go smoothly and quickly. I expected to pay less than $1000 according to advise from experienced friends. The movers even commented that it was the best organized move they had ever seen and should be easy. The first red flag was when they arrived a little late with rented trucks. I had been informed there would be shrink wrap for upholstered furniture and bubble wrap for fragile things at no additional cost. There was neither. There was also a $97.50 gas charge that was not in the estimate or ever mentioned by the owner. He said all expenses were included in the hourly rate--$130 for 4 men. I had to sign the agreement in order to move out of my sold house that day.
At first the move progressed quickly and the men were very cooperative. I thought we would be loaded and headed out in four hours. Around 11 AM, two men left to gas up one of the trucks a couple of miles down the road, which should have been done already. The didn't return for almost an hour leaving the other two men doing nothing for about 30 minutes. No one clocked out and I paid for the wasted time. The same two men took lots of breaks throughout the day leaving the other two working alone. There was constant clowning around between the men, and even though, they were very friendly and polite, they were very unprofessional. It took 6 hours to empty my house and the move ended up taking 10 1/4 hours when the estimate was 8 to 9. I paid $1500. Friends of mine who have used movers many times and have larger homes said they have never paid over $800 with all their upholstered furniture shrink wrapped.
There was also breakage when one mover dropped a box of glass antique dishes. He was very apologetic and noted it on the bill. However, no one contacted me and after a week, I emailed. I got an excuse about the delay and was told they would look at the dishes and replace them. I explained that I did not want replacements because their value to me was sentimental as they belonged to a deceased family member and were not part of a set. I was ignored and again informed they would be replaced.
Shortly after that, I contacted the owner to complain about the mishandling of the move and informed him I wanted reimbursement for the gas expense, wasted time, and broken dishes. I have not received a reply or even an apology since.
I was totally ripped off by this company. They make a lot of good sounding promises, but do not perform.
My belongings were very well organized and labeled so the move would go smoothly and quickly. I expected to pay less than $1000 according to advise from experienced friends. The movers even commented that it was the best organized move they had ever seen and should be easy. The first red flag was when they arrived a little late with rented trucks. I had been informed there would be shrink wrap for upholstered furniture and bubble wrap for fragile things at no additional cost. There was neither. There was also a $97.50 gas charge that was not in the estimate or ever mentioned by the owner. He said all expenses were included in the hourly rate--$130 for 4 men. I had to sign the agreement in order to move out of my sold house that day.
At first the move progressed quickly and the men were very cooperative. I thought we would be loaded and headed out in four hours. Around 11 AM, two men left to gas up one of the trucks a couple of miles down the road, which should have been done already. The didn't return for almost an hour leaving the other two men doing nothing for about 30 minutes. No one clocked out and I paid for the wasted time. The same two men took lots of breaks throughout the day leaving the other two working alone. There was constant clowning around between the men, and even though, they were very friendly and polite, they were very unprofessional. It took 6 hours to empty my house and the move ended up taking 10 1/4 hours when the estimate was 8 to 9. I paid $1500. Friends of mine who have used movers many times and have larger homes said they have never paid over $800 with all their upholstered furniture shrink wrapped.
There was also breakage when one mover dropped a box of glass antique dishes. He was very apologetic and noted it on the bill. However, no one contacted me and after a week, I emailed. I got an excuse about the delay and was told they would look at the dishes and replace them. I explained that I did not want replacements because their value to me was sentimental as they belonged to a deceased family member and were not part of a set. I was ignored and again informed they would be replaced.
Shortly after that, I contacted the owner to complain about the mishandling of the move and informed him I wanted reimbursement for the gas expense, wasted time, and broken dishes. I have not received a reply or even an apology since.
I was totally ripped off by this company. They make a lot of good sounding promises, but do not perform.
Response from Heritage Moving & Storage Inc
"We did indeed move the member on 7-18-11. The owner did ESTIMATE the job to run between $1,000-$1,170.00 (plus storage fees) going straight into our storage facilities in Roanoke, VA from her home in Roanoke, VA. The member did change the delivery situation after the original estimate was given. She added an extra stop at a home in Boones Mill, VA and used a storage facility that was 30 minutes farther away from the original storage location in Rocky Mount, VA. (These two things add time to the job, therefore adding cost to the job.) The total MOVING cost to the member was $1,430.00 - only $260 more than the estimated cost with the added drop-off and distance involved to that drop-off and the storage unit and the fact that it was over 100 degrees outside that day... We are very ready to reimbuse the member for any "down time" on the day of the move. The "gas charge" that she is referring to is our "travel time" that is plainly spelled out in the originial estimate; it is the time to get to her home the morning of the move and back to our office upon completion of her move = 3/4 of an hour's time @ $130/hour = $97.50. This was not an "added or surprise" expense. We have been also very ready to replace the broken dishes and we offered to come to her home or the storage to pick up the broken pieces and replace or at least find out the current actual cash value of them. She very plainly told us that she did not want them replaced and would not turn the pieces over to us for valuation. She wrote us a letter and asked for the amount of $450.00 with no breakdown or explaination as to how she came to this amount. You can not just pull an amount out of the sky and expect us to send the check in return mail. Our accountant and our insurance companies do not work that way. We would love to come to an agreement on the "downtime" cost owed to the member and the valuation of the 5 broken china pieces but we have to have access to the items... the member give the office a call when you are ready for us to settle this matter. (540) 562-1824. Thank you."
John T.
Dec 2010
My experience is such that I would caution anyone in using Heritage Moving and Storage. In my opinion it is not a reputable company. During the course of the move, one of Heritage's movers attempted to move a china cabinet from my dining room out of the house into the moving van. He was rolling the cabinet on a dolly, and he did not take the time to take out the glass shelves in the cabinet. As he crossed the threshold of the door, the glass shelves collapsed down to the bottom of the cabinet. Luckily, the glass shelves did not break. They were removed, packed properly, and the cabinet was loaded onto the truck. This is not disputed. I witnessed this firsthand and Heritage agrees with this account to this point. Later that day, the cabinet was unloaded and set up in my new dining room at the new house. I signed the release forms, paid for the move, and the movers left. This was on Friday evening, 09/17/2010. On Sunday, 09/19/2010, while unpacking in the dining room, I noticed that the doors of the china cabinet would not close properly, with one side not latching at all. An examination revealed that several hinges on the cabinet doors had been bent when the glass shelves collapsed. I contacted the owner of Heritage Moving and Storage and told him of the damage. He basically stonewalled me after that, so I filed a complaint with the Better Business Bureau. His response to my complaint was to say that I must have damaged the cabinet over the weekend and that I had signed the release form, so he was not going to be responsible for the damage. This is the sort of company you are dealing with here. They acknowledge that the shelves collapsed while they were moving your cabinet, but they put the blame on you for damage to the hinges discovered two days later. I have had the hinges repaired and the man who did the repairs said that the damage was entirely consistent with the shelves collapsing. Heritage Moving and Storage knows this as well, yet they will not take responsibility. "Buyer Beware" if you choose to hire this company.
Response from Heritage Moving & Storage Inc
"We are not perfect but common sense and a top-rated repair man and the BBB agree with Heritage Moving. We did not take responsibility for the "bent" metal hinges in the china cabinet because 1) three glass shelves could not all fall all the way to the bottom of the cabinet and damage METAL hinges and not break or chip the GLASS shelves or damage the wood or other glass in the cabinet also. 2) when the glass moved inside the cabinet - the Member inspected the glass shelves and the cabinet and found nothing wrong by his own admission 3) the china cabinet was center on a wall and placed in the DR where the Members wanted it to be - again looking directly at the cabinet and seeing nothing wrong with the doors. We did send the foreman back out to look at the cabinet and take pictures. It was discussed with the management, the crew and our furniture repairman and decided that the glass shelves falling did not cause the damage to the hinges. The Members took it up with our local BBB and they closed the file after each of our responses. We can not take responsibility for things that we did not do - just because we were the last ones to "touch" it."
Susan W.
Jun 2010
They were very professional and they came out very promptly to evaluate what I needed. I packed everything myself.
Matt W.
Nov 2009
Great! Best movers I have ever dealt with. Reasonable rates, great customer service and strong, fast workers.
Lynda K.
Jun 2008
Because our house was so large, we had 6 men working to move us that day. They carefully loaded all the boxes and furniture into 3 large trucks. They were very knowledgeable about how to pack the items on the truck so that nothing would break. Even though we were only traveling 3 miles away, they were very particular about how they were placing the items on the truck. They covered all furniture with pads and paid attention to all boxes marked fragile. They also moved a large Grand Piano at NO ADDITIONAL CHARGE and made it look simple! They removed the piano top and legs so as not to damage it before loading it onto the truck. Once at the new house, they brought everything off the truck and placed it exactly where we asked, waiting until rugs were placed before arranging the furniture. They even moved the piano from one side of the room to the other to make sure I liked the location! There was not one piece of broken glass or one scratch on any of the furniture. These guys were the best! They took great care, they were friendly, professional, and hard working. After almost 11 hours of moving, I couldn't believe they were still smiling! My only minor complaint would be that our estimate came in a bit lower than the actual cost for the move. Mike underestimated the time it would take to get all our stuff moved. We also packed most things in small boxes so that could have taken more time than had the boxes been larger. Don't get me wrong, they earned every penny and we did have a LOT of stuff to move. They are more than worth the cost! I would highly recommend them to anyone.
Licensing
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FAQ
Heritage Moving & Storage Inc is currently rated 3.8 overall out of 5.
Heritage Moving & Storage Inc accepts the following forms of payment: CreditCard
Yes, Heritage Moving & Storage Inc offers free project estimates.
No, Heritage Moving & Storage Inc does not offer eco-friendly accreditations.
No, Heritage Moving & Storage Inc does not offer a senior discount.
No, Heritage Moving & Storage Inc does not offer emergency services.
No, Heritage Moving & Storage Inc does not offer warranties.