Heritage Moving & Storage Inc
About us
Heritage Moving & Storage, Inc. was founded in 1993 and is a family-owned-and-operated business. Specializing in the moving of fine furniture, we handle both residential and business moves. We are a fully licensed and insured, and we offer a wide range of moving services. Our personnel in the office and our movers in your home are trained to meet and exceed your every expectation.
Business highlights
Services we offer
Moving Services – Packing & Crating. Piano & Organ Moving. Standard & Climate Controlled Storage Available.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 100% | ||
| 0% | ||
| 0% | ||
| 0% | ||
| 0% |
They did a great job moving us from Roanoke to TN and had the best quote out of 5 other moving companies! Jimmy was very polite, detailed in his quote and answered all our questions and concerns thoroughly. And the moving guys were very punctual, polite and careful with all our stuff.. :)
Things can happen in a move, and one of my dining room chairs was broken. They brought it to my attention, and deducted replacement value from my final bill. No filing claims that never get paid (I'm talking to you All My Sons moving) or broken things you only discover later. I HIGHLY RECOMMEND HERITAGE - THEY ARE THE BEST! FYI - I priced them against two other movers, and they were the better deal as well because Larry does not believe in charging extra hours later (which always happens). His price is all inclusive.
After following up with the company several times, we did in fact get compensated...approximately $60. Since this was several years ago, I cannot recall the exact wording of our conversation, except I do remember complaining that $60 wouldn't even come close to replacing our TV, to which the company responded, "Take me to court then!" Customer service grade F. Stay far away.
"Heritage Moving and Storage, Inc. has been under new ownership since Oct. 2013. It is unfortunate that this member had a bad experience in 2008, however, I strive to run my business in a more customer friendly manner."
Overall the move went well - it was raining all day - and they took great care to protect the belongings and floors in both homes. All 3 men had a nice attitude and kept busy the entire day. The 2nd trip was postponed to the next day because the battery died in the truck and it took over an hour for the owner to come jump the truck. The guys had talked about being glad to be off the next day, which I think played a part in their mellower attitude on day 2. Nothing major - just skipped some of the little things...like a final walk through to make sure furniture was set up where I wanted it, etc. I do feel like they would have done so if I had asked. They remained very attentive to what rooms items needed to be located.
One outstanding issue is damage to the driveway of the old property. When I called to schedule I let Jimmy know they could not get the truck up the driveway (when they moved us in 4 years ago the truck actually got stuck) - however before I could get outside they were trying to back up and had scratched the newly paved driveway. It has been a week and I have spoken with Jimmy who assures me that he will make sure the repair is made to the driveway. I trust he will follow up, but that is an unresolved issue at this time.
For the cost, I do recommend this company - in 3 moves I haven't seen justification to pay more. The guys are polite, clean, no bad language, work together well, and stay busy. Though we have had 2 truck issues in the past 2 moves, there has been ZERO hassle and no question that the clock stops when the situation causes them to stop work and doesn't start again until they are back to moving.
My belongings were very well organized and labeled so the move would go smoothly and quickly. I expected to pay less than $1000 according to advise from experienced friends. The movers even commented that it was the best organized move they had ever seen and should be easy. The first red flag was when they arrived a little late with rented trucks. I had been informed there would be shrink wrap for upholstered furniture and bubble wrap for fragile things at no additional cost. There was neither. There was also a $97.50 gas charge that was not in the estimate or ever mentioned by the owner. He said all expenses were included in the hourly rate--$130 for 4 men. I had to sign the agreement in order to move out of my sold house that day.
At first the move progressed quickly and the men were very cooperative. I thought we would be loaded and headed out in four hours. Around 11 AM, two men left to gas up one of the trucks a couple of miles down the road, which should have been done already. The didn't return for almost an hour leaving the other two men doing nothing for about 30 minutes. No one clocked out and I paid for the wasted time. The same two men took lots of breaks throughout the day leaving the other two working alone. There was constant clowning around between the men, and even though, they were very friendly and polite, they were very unprofessional. It took 6 hours to empty my house and the move ended up taking 10 1/4 hours when the estimate was 8 to 9. I paid $1500. Friends of mine who have used movers many times and have larger homes said they have never paid over $800 with all their upholstered furniture shrink wrapped.
There was also breakage when one mover dropped a box of glass antique dishes. He was very apologetic and noted it on the bill. However, no one contacted me and after a week, I emailed. I got an excuse about the delay and was told they would look at the dishes and replace them. I explained that I did not want replacements because their value to me was sentimental as they belonged to a deceased family member and were not part of a set. I was ignored and again informed they would be replaced.
Shortly after that, I contacted the owner to complain about the mishandling of the move and informed him I wanted reimbursement for the gas expense, wasted time, and broken dishes. I have not received a reply or even an apology since.
I was totally ripped off by this company. They make a lot of good sounding promises, but do not perform.
"We did indeed move the member on 7-18-11. The owner did ESTIMATE the job to run between $1,000-$1,170.00 (plus storage fees) going straight into our storage facilities in Roanoke, VA from her home in Roanoke, VA. The member did change the delivery situation after the original estimate was given. She added an extra stop at a home in Boones Mill, VA and used a storage facility that was 30 minutes farther away from the original storage location in Rocky Mount, VA. (These two things add time to the job, therefore adding cost to the job.) The total MOVING cost to the member was $1,430.00 - only $260 more than the estimated cost with the added drop-off and distance involved to that drop-off and the storage unit and the fact that it was over 100 degrees outside that day... We are very ready to reimbuse the member for any "down time" on the day of the move. The "gas charge" that she is referring to is our "travel time" that is plainly spelled out in the originial estimate; it is the time to get to her home the morning of the move and back to our office upon completion of her move = 3/4 of an hour's time @ $130/hour = $97.50. This was not an "added or surprise" expense. We have been also very ready to replace the broken dishes and we offered to come to her home or the storage to pick up the broken pieces and replace or at least find out the current actual cash value of them. She very plainly told us that she did not want them replaced and would not turn the pieces over to us for valuation. She wrote us a letter and asked for the amount of $450.00 with no breakdown or explaination as to how she came to this amount. You can not just pull an amount out of the sky and expect us to send the check in return mail. Our accountant and our insurance companies do not work that way. We would love to come to an agreement on the "downtime" cost owed to the member and the valuation of the 5 broken china pieces but we have to have access to the items... the member give the office a call when you are ready for us to settle this matter. (540) 562-1824. Thank you."
"We are not perfect but common sense and a top-rated repair man and the BBB agree with Heritage Moving. We did not take responsibility for the "bent" metal hinges in the china cabinet because 1) three glass shelves could not all fall all the way to the bottom of the cabinet and damage METAL hinges and not break or chip the GLASS shelves or damage the wood or other glass in the cabinet also. 2) when the glass moved inside the cabinet - the Member inspected the glass shelves and the cabinet and found nothing wrong by his own admission 3) the china cabinet was center on a wall and placed in the DR where the Members wanted it to be - again looking directly at the cabinet and seeing nothing wrong with the doors. We did send the foreman back out to look at the cabinet and take pictures. It was discussed with the management, the crew and our furniture repairman and decided that the glass shelves falling did not cause the damage to the hinges. The Members took it up with our local BBB and they closed the file after each of our responses. We can not take responsibility for things that we did not do - just because we were the last ones to "touch" it."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Contact Information
PO Box 13081, Roanoke, VA 24031
Get our Angi-powered app
