A-ADVANCE HOME SERVICES

I gave them 1 star only because the work finally got done. This is the most non-responsive people we have ever met. The first time they had an appointment they did not show up. They gave us a 4 hour window and just did not show up. They did not try to call to let us know. The second time they attempted to make it, they provided a 4 hour window, and proceeded to show up about 45 minutes late. When they provided the statement of work to the warrantee company it took several weeks for them to get it, so we sat and waited for the work to get completed. When we got the approval to get the work done, we attempted to get them a statement of how much it was going to cost us to get more work done. It took them over a week to get back with us. When they did it was at the time we wanted to set up the appointment to get the warrantee work done. We told them we would think about the other work, and told them we still expected them to show up for their appointment and if they did not hear from us, the warrantee work was all that we wanted done. Come day of the appointment, they provided a 4 hour window, and they did not show up at all. My wife attempted to call them but could not get past the answering machine. After waiting for over 8 hours at home she finally got someone to say that they cancelled us. They said that they called, but I have pulled our phone records for that day and we did not get a call from them letting us know it was cancelled. After a week of fighting we got an appointment for Sat and was told that we would be the second appointment, the worker showed up about noon for a 6-10 hour job. I told him that, and he then rescheduled to come in on Sunday. The worker showed up first thing (8am) on Sunday and did the work. He had to cut about 5 holes in the wall, I told him that was fine and we would even pay out of pocket to get it patched up. They stated that the warrantee company would not cover it, only to find out that they did. Well as the day went on, he got all the work done minus one thing, the holes in the wall. He said he would come by Monday afternoon (after 6pm) to finish up. I waited till 10pm for him to show up Monday and Tuesday for him to show up to finish the work. I still have the 5 holes in my wall and it has been 2 weeks later. I have attempted to contact this company, and even left messages on their answering machine, only to not get a call back. I have called the Better Business Bureau and lodged a complaint, lodged a complaint with the warrantee company, and posted this all up on Angie's List. We were forced to use these people by the Warrantee Company, so if you have a choice, use someone else. They will stand you up like you are back in high-school. Leave a job unfinished and not call you back. DO NOT USE THESE PEOPLE!!! IF THEY DO THIS FOR WARRANTEE PEOPLE WHAT WILL THEY DO TO PAYING CUSTOMERS!!!!!