Founded 1996 • With Angi since September 2009
Service Provider Response
I'm very sorry that [Member name removed] isn't happy with her flooring! After 30 years as a professional in the business and over 16,000 customers (that is not a typo, 16000!) this is only the second negative review I have ever had. In the short time I spent with [Member name removed] it was apparent that she had a similar experience with every contractor she has ever used. Very coincidental. Her project did not go perfectly but when I found that [Member name removed] had spent what must have been hours crawling around on her flooring literally with her nose two inches from it placing hundreds of pieces of blue tape marking boards that had no apparent defect it was obvious this would not end well for anyone. Something is really wrong! Many of her complaints were about the natural characteristics found in wood which I cannot control. She didn't like the grain on some boards and didn't want to see any knots or mineral streaks. I'm sorry but grain in hardwood varies and natural hardwood has both knots and mineral streaks. She managed to find factory ends that were not 100% clean but again not within my control and could only have been noticed if you were literally inches from the floor. As far as the cable being cut, I was happy to pay for that. As far as the electricity in half her house being out, I sent an electrician out and fixed her very old faulty wiring. As far as her furniture, I spent hundreds to have her furniture professionally repaired. At one point she was happy with her repairs which only became an ongoing issue when I didn’t agree that I owed her a free floor. [Member name removed] told me that she would not pay her bill and in return would not post negative reviews all over the internet! After my lawyer contacted her she decided to post this review. Knowing she was unhappy and admitting that the job she received was not perfect and had several issues both within and not within my control, I offered to settle with her for far less then I had paid just for the materials. It was an extremely generous offer and any reasonable person would have been able to recognize that fact! I feel very sorry for [Member name removed]. I do have over 15,998 positive reviews I can provide for any potential customers!Angi Certified
2022 Super Service Award
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Angi Certified
2022 Super Service Award
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Angi Certified
2022 Super Service Award
Prospect Hardwood Flooring specializes in Dustless refinishing and installing hardwood flooring and stairs. Our services include the installation of solid, engineered wood flooring and plank flooring, hardwood floor refinishing, custom stain colors, custom fabrication of stair treads, risers, nosing and reducers. We are a family-owned company with a complete chain of command for the responsibility of quality assurance to which we adhere. We personally oversee a job from start to finish. Customer satisfaction is our top priority.