Ameritech Construction Co

The sales presentation was what you'd expect, a high pressure sales pitch that mostly focused on distinguishing other companies' windows and sales tactics. We decided to go with Ameritiech based on the salesman's affirmation that they had great installers and don't sub contract their work. If I remember correctly, he also pointed out that a local wholesale club uses Ameritech as their window installers. When the installation occurred the windows were far from perfect. They were functional, but the framing and trim left a lot to be desired. The windows were not flush with the wall as the installers took the easy way out and installed directly over the original frame. After a follow up visit from the installation crew, and another half day's work, the installers still didn't install the windows without issue. One thing I can say is that the production manager did come out the third time and did his best to fix the trim work after the first two failed attempts. Needless to say, when paying over $1300 ea. for small windows, in the end these windows were not worth the hassle or price we paid. One other thing that really put us off was the dozens of cold-call/ telemarketing calls we received from Ameritech while our windows were being manufactured. We had already signed a contract with them and their marketing department wouldn't stop calling us even after we told them that we had already hired them. I took that as a sign of desperate times, and if our experience is any indication of the state of their business, I'd have to guess these aren't the best of times.

Talked to them at the Home and Garden show and made an appointment for them to come by and give an estimate, but then they refused to come unless both spouses were present!? I find their policy insulting.

Salesman, Mr. Luke, did not order or charge me for the hardware I wanted. They installed plain door knobs. There were some problems along the way, but all got fixed to our satisfaction. Levon, was fantastic! He is a great asset to the company. I am undecided if I will use them again.

We were very happy, in fact they just called today to see if we wanted any additional work like siding or a new roof. We were very happy with their service.

High quality products. Excellent initial presentation of materials and services being offered. Clear explanations without pressure to purchase. Very attractive discounted pricing offered if decision made within a certain time-frame. Delivery and installation occured in timely manner, and completed by skilled technicians. Responsive follow-up to questions. After a few months, a change in temperatures revealed a slight adjustment was needed for the front door, and this was done promptly upon request, at no additional charge.

I decided not to acquire the services of Ameritech Construction becuase the salesman's presentation was unprofessional and his etiquette was highly questionable. I'll make this brief. He arrives at the scheduled hour (11 am) for a 60-90 minutes presentation. However, he takes almost three, yes, THREE hours to complete his talk. This caused the next window salesman (which I had scheduled for 1:00 pm) to sit around and wait. First red flag! The Ameritech salesman finally comes around to writing up a quote. I informed him I was not ready to make a decision and I was looking in to all my window options before deciding which product to purchase. He proceeds to ask me if I could show him the quotes provided by the other window companies I had spoken to and , if I would give him the actual written quotes. Major red flag! Well, I say no because I need them. As he is packing his materials to go, he takes back the quote he prepared. I ask him if I can keep it and he non-chalantly states, no, he wants to stay ahead of the competition. Another red flag! Might not be a big deal to some, but to me, he did not seem transparent or honest. By the way, the window product presented was THV Compozite Windows. Ultimately, went with fiberglass windows.

Weirdest experience I have ever had while trying to purchase a product. I submitted an online request for Ameritech to contact me. they called and started gathering information about number of windows, why I wanted to replace my windows and things related to the actual work to be done. The salesman on the phone then asked for my wifes name (Why he assumed I was married I do not know). I asked him why he needed this, and he started to tell me about these heat loss and external noise tests that they do, but still no explanation for needing my wifes name. I told him I would rather not give him that information and that I would give it to whoever came to the house. He then told me they would not come to the house without her name. So I said okay and we ended the call. I can't believe that a company would turn away business because I don't give out personal information over the phone. I guess this company hasn't been hit by the recession or they are so busy that they can turn away potential customers. So since that is the case I will gladly give my money to a company that doesn't require the names of all the people in my household to do business. As a matter of fact I made an appoinment with Seneca Creek home improvement and they said it would be nice if all decision makers could be there, but they understand schedules don't always mesh and all they needed was my name. Imagine that kind of customer service!

They showed up on time and cleaned up all the trash left behind. They performed the work within the timeframe that they had orginally told me. Everything has been great since we used them. They are a bit pricey, but their work is definitely worth it.

The work was done well and on time. They went beyond just replacing the windows and replaced a window sill where we took out two windows and replaced them with a single picture window. They are easy to work with and willing to fix any issues large or small (we've only had one small issue).

They came, did their job, and left satisfied.

They did an excellent job. They are more expensive than most, but they had good quality and the workers were very good.

The crew was friendly and efficient and showed up on time both days. The windows look great and we noticed a difference in a matter days of how the house stayed consistently at the same temperature. Before the windows were installed there was a 10 degree difference from our bedroom to the hallway, now the temperature is consistent throughout. The windows look fantastic from the inside and out.

Ameritech Construction did good work. i paid more than i wanted to for the doors. they have great product in stock. they pitched me on the product to a point of annoyance. they cleaned up after themselves during and after the work was done. i would not use them again in the future.

Agent came to our house and provided a thorough, clear and educational presentation regarding the product they offered, including comparison and contrast to competitors' products. Substantial discount from initial quoted price was provided based on our willingness to sign contract at time of the presentation. Federal tax credit significantly offset total price to us. My CPA was impressed with the documentation provided by AmeriTech for the purpose of receiving the tax write-off. Work was done as scheduled with minimum of disruption. All workers were professional, courteous, and skilled. When front door needed minor adjustment about 14 months following its installation, a service man was promptly dispatched by Ameritech to perform this.

Signed contract in April 2005; they didn't start building deck until August 26th. Sunroom construction didn't begin until Oct 2. Upon "completion," the floor consisted of only warped strandboard ( written plans approved by county specified plywood) with a gap between the porch floor and the house. Floor was not level and was higher than that of our interior floors. When we placed a tile at the seams it wobbled. The skylights leaked, roof leaked. The vinyl was sloppy in many places. Eventually, after employing a lawyer, an inspector, and contacting the sunroom manufacturer, Ameritech agreed to diassemble and reassemble the porch to fix the problems. The company owner was extremely rude and insulting to me - accusing me of sabotaging our own project. As evidence for this, he said that the skylights, which came factory installed into the roof, leaked because we insisted on the dissassembly of the room. This was simply false, as our skylights had not come preinserted into the roof and the roof leaked before the dissassembly. Furthermore, during the reconstruction of the sunroom, they had to remove the gutters above our dining room door. We knew there was a thunderstorm predicted for that day and asked that this area be covered if the gutters could not be reinstalled before the storm arrived. When the storm began, the began departing. I asked them to cover that portion of the roof, as they were walking away, but they said that I would have to talk to the project supervisor about that. The rain came streaming in through our dining room glass door. It was pretty horrible. The entire project was not completed until August 2006. We will never do business with this company again. We later learned that they later used us as a reference for prospective customers! Strange!

The salesman had a very long the sales pitch, it required listening for 3 hours, there was pressure to commit to the purchase right away because of a deep discount on the price. We had to refinance the condo to pay for the services so it took about 45 days for the whole process to be complete. The salesman, pre-installation measurement technician and the installers always arrived at the time they promised. The pre-installation technician could only come at certain times, this was due to the fact that one of the only two people who perform this task was sick therefore the preinstallation measurment for the replacement windows ended up not being very convenient. When the installers arrived they worked really fast and did a great job. They laid down plenty of drop clothes on the floor and put forth a real effort in getting the job done quickly. They said they would be finished by 1:00PM and they finished at 1:20PM so I was happy with how long it took. The only complaint I have about the installation was that there was some metal dust left around in all of the rooms and on some of the beds from the demolition/removal of the old windows and they seemed to miss picking up some of the mess on the ground outside where the windows were installed. Other than doing a slightly less than perfect cleanup they did a great job. The new windows are really great. They do a fantastic job keeping the condo warm or cool as the case my be and they are easy to clean and use. The new back sliding glass door is wonderful. While the windows and the installtion were expensive the end results are really great. Overall my family is very pleased with the new windows and the job Americtech performed. I would consider using Ameritech again for a future construction project.

They did a good job. The windows showed up earlier than anticipated; they had given a window of 6 to 8 weeks but the windows were done in 4 weeks time. They called ahead but they had to reschedule due to weather. They showed up on time and were neat. They finished it within the time span that they had indicated. The price was as contracted but they were a bit high in terms of pricing. I would rate them highly. I think I would use them in the future but it is too soon to tell because the work was done just last Saturday.

Ameritech promptly responded to call for estimate on cost of door replacement and installation. Rep was very knowledgeable and courteous. Reviewed the product and explained clearly all the steps right through installation and clean-up! Technicians arrived promptly for the installation appointment. Job foreman was friendly and treated me with great respect. The entire crew was very professional - setting in place drop cloths to protect hardwood floors and furniture. Removed old door and installed new, did all trim work to tie in new installation with existing interior and exterior finishes. My overall impression from start to finish was EXCELLENT!!! Everything was done as promised. I highly recommend Ameritect and will most definitely use their services again for future upgrades to our home!!!

Our house was built in the 1950s, and it had double-hung windows. The number of our windows increased greatly because of these double-hung windows. If there is one large window, it counts as 2 double-hung windows actually, and that counts as 2 windows. That is another reason why we got such high estimates from everybody. I?m not convinced that I didn?t overpay for the windows. They were very expensive. The cost was almost about $1000 a window. I would probably not use Ameritech Construction in the future, but that?s only because of their price. They had contracts with the BJ?s wholesale club to come in and make offers to members, which are supposed to be good discounts. They told us that they could replace the double-hung windows with a product of theirs known as the slider. This meant that we would be actually paying for one slider instead of two double-hung windows. We had 6 windows that qualified for the slider. I was concerned about how the slider windows would look on our 1950s house because half of the windows would still be double-hung. The salesperson convinced me that it would be fine - but the windows look just about okay. If I had the option, I probably would not have switched-out the window. I thought that the salesperson was more interested in making the sale than being honest about how it would look. However, these windows are different from other windows and are very easy to clean. We had a window air conditioner in our smaller double-hung window that didn?t exactly fit back in properly - these windows had a larger molding around them to accommodate cleaning of the windows. I thought that this should have been addressed by the salesperson. They had to actually end up caulking the air conditioner in permanently in order to make it sit. That was not a real positive thing. We wanted to have the windows installed at our convenience, and they were accommodating about that. The workers were professional and courteous. They were here doing these windows from 8 in the morning till 8 in the night. We didn?t have the easiest situation either. We had moved in stuff from two locations and it was difficult to even get to our windows. This is why we had put the work off - we had hoped that the area would have been cleared by the time they started the work. They were not really working in the best conditions either. The person who came out to measure was excellent. He came out twice. There were some issues about window sizes, and he was very good trying to fix them. They had to cut out the wood strip that was at the middle of the two of them, which left a hole on the inside of every window in our house. The salesperson had said that that would be our problem. However, the workmen who came were able to caulk it and trim it so that it was not so bad. They are going to come back and do some caulk touchup work.

The rep showed up for the estimate on time. He spent under 5 minutes measuring the 9 windows in our townhouse and then we sat down for the sales pitch. We agreed to meet with him for a free quote because we're looking to buy in the next year, but really not today. At the end, after we turned down risky, high-interest financing and a one-time only $3000 discount, he said he'd bring in the formal quote paperwork from the truck. The form on the table was his "draft copy." He went out to his truck and never came back. So we have no quote we can use for comparisons or as a basis to buy from them in the next month. But at least we learned one company not to deal with!

No services performed except the payment by me of a 30% penalty for canceling the contract after the rescission date. On 28 October 2009, I notified Ms. Erin Williams of the Virginia Department of Agriculture Consumer Services that I would withdraw my complaint against Ameritech Construction once I had received a refund in the amount of $1,156.30 from Gary Lancz, President of Ameritech Construction, for reimbursement of the liquidated damages pertaining to a contract I had signed with Ameritech Construction on 31 July 2009. The resolution to my complaint culminated with the Virginia Department of Agriculture Consumer Services after I did not received any sort of result from my complaint with the two complaints that I filed with BBB of Metro Washington DC & Eastern Pennsylvania Re Case # 6DE8-051%. On 07 November 2009 I received a cheque for $1,156.30 as reimbursement for the liquidated damages. Even though Ameritech Construction did not refund the down payment, I accept this resolution to my complaint.

They provide a very high quality product at a higher price. They installed very quickly and completed the job immediately. They are very good at providing service after installation is complete. We will continue to work with them in the future.

They are very responsive. They follow up well. They cleaned up well. They completed the job within one day. I plan on using them in the future.

The quality of their products are excellent. Since their doors are custom-fitted, they are much more air-tight than the doors we had before. They also have more security built in than our old doors. The sliding glass door has a security lock at both the top and bottom of the door. They got the job done in one day. The doors look great.

The experience was excellent with them. Their product was of extremely high quality as was their customer service. Their follow up was great as well. I would hire them again.