Renewal by Andersen of Virginia & Washington DC

They did a good job! Everything went quite well. They were punctual and professional.

They did a fantastic job! I haven’t had any problems with the work they did. Not too long ago, one of the locks broke, and without any hassle, they sent me a brand new lock. They even offered to install it, too! They really stand behind their work.

I have a non-standard door opening so I had to put some thought into it. RbA came out to measure the door and provide exact measurements since they had to "build-out" the sides of the opening by 6 inches so that the Andersen factory door would fit properly. They provided choices between a single triple door unit or a modular interlocking door set. I went with the single triple door unit. Installation looks good. My neighbor thought they did a good job too. I would have done some things differently but it does look very good. I had to tell the installer to put a 1x4 behind the aluminum trim on the exterior to avoid the "tin can" affect, but he was accommodating. The door is solid and looks very good. 3/26/13 The grill inside the door is rattling on closing the door. The side doors have spacers to prevent the grill from rattling.. but the center door does not have the spacers. I called RbA for service.. stay tuned.

Started with call for estimate 7 weeks ago , the office coordinator Michelle scheduled apt on the day as i requested in the evening to meet with my girlfriend and self. Kevin arrived on time and was very polite and respectful of my home.He listened to your issue and what we where looking for. He recommend couple of choices and did not take advantage/up-sell us.He showed us pictures of job sites he sold and the insulation before and after (multiple jobs) very impressed with all info and experience.He took measurements and advised he will put together couple different choices we made and email us. After the weekend got email , we made the choice and faxed over the contracted and 1/3 payment .After the paperwork they sent the instillation manager came to get true measurements and the order was placed to factory. Was advised earlier could take up to 6 weeks for the window built to spec. 5 weeks later Michelle called advised window and need to schedule install , happens they had day open couple days after the call. Monday Feb 25 the install team of 2 arrived on time and professional . Total time 3 hours removal and placement etc. Very respectful of home and plants around house . We will recommend this company and use again for any window needs thanks .

Did not use them. The price quoted was right at $17,000 for 11 windows...out of control, craziness! I was given misinformation concerning regulations on type of glass that had to be in some of the windows, which made it more expensive. I did not get any printed information with the estimate details, just a price in the end. Felt it was a major waste of my time.

Everyone I dealt with at Renewal by Anderson seemed professional, knowledgeable and above all, low-key. I am a professional designer so I was not looking for help with aesthetics. I had already eliminated most of the windows I saw based on aesthetics. I did need help comparing warranties and some technical specifications of comparable windows from Pella and Marvin, both of whose windows I considered buying. I signed a contract with Renewal by Anderson, which was slightly higher than what Pella offered after lots of back and forth and I am sure the Pella windows would have been fine. I signed with Renewal because I felt the windows were essentially the same as Pella windows but I felt service would likely be better with Renewal and I liked the look of the Renewal slightly better. I made a very good choice. First, of this enormous job, I have had only two problems and Renewal has been fabulous in making sure that both issues were corrected. The factory made one window slightly the wrong size a few times so it closed somewhat out of square. It was re-made at least four times before Renewal's installer felt it met his standards. The other problem involved very small areas on the outside of two French doors where I noticed the finish had begun to show wear half-way into the warranty. Anderson sent me touch-up paint as a solution when I called them, which is no solution to doors that are not supposed to require painting. After a very pleasant call to Renewal they were able to have the manufacturer agree to completely replace the outside panels of the French doors. No job of this size starts and ends without a glitch or two. I was delighted that with nearly 60 windows, only ONE had a small problem and they have a lifetime warranty. My utility bills have dropped enormously, sometimes in excess of $150.00 per month, but I replaced terrible windows. The house is now extremely tight. This is more money than I have ever spent on anything that doesn't have bedrooms and a kitchen, but it was worth the investment. I would buy exactly the same windows from this franchise of Renewal by Anderson if I had it to do all over again. They delivered exactly as promised and continue to do so.

I did not use Renewal by Anderson. The estimator did not leave me with a feeling that the company was interested in my work or professional enough to complete it to my satisfaction. I had a similar experience with this company several years ago, but had forgotten. Hope others have better luck.

Once the windows came in, we were called and the crew came out about 2 days later. The door man came out a day before to look at the dining room window that he was converting into a door so that he knew what he was going to do and what materials he needed. They said they would be able to complete all the window replacement and door conversions in one day. And they did!. It was chilly in the house, but they did it by floor and so I was able to be on a floor they weren't working on. The crew worked like a well oiled machine. Some took out windows, ohters prepared the area, others put windows in and secured them and put on trim. The fellow who did out doors, converted them and put new trim around them. In the dining room, he had to actually had to put in a new door frame and rework the window ledges. He did all that and made it look like it had always been there. He even built us a step because the drop was a bit too large to just step out. All the work was done quickly, professionally and everything was cleaned up nicely. If anyone needs windows, this is the company to use! They followed up after the work was completed to make sure that we were totally satisfied. Our house is much quieter than before and our electric bill has decreased. Its nice not to feel any drafts while walking past windows!

The new windows have definitely cut down on the traffic noise from outside my townhouse, the effect was noticeable the very next day. So far my heating bills appear to be lower than last year, but it will take a full winter to show what the overall savings are. I would recommend people with older townhouses like mine replacing their windows with the Andersen windows.

We were very happy with the overall process. The house was spotless when the crew was complete too.

We are very pleased with the installation. The crew arrived before 7:30 and immediately went to work. We were amazed that they had all of the windows removed from the upstairs by 8:00 and continued to work hard throughout the day. They worked carefully and were willing to take the time to answer our questions as they cropped up about the process. They left the house cleaner than when they arrived and that included the garage which they used as a work room. It met my expectations for a trouble-free installation which was one of the main reasons I chose the company. The windows are great. We noticed an immediate difference in the level of ambient noise in the house. I describe the house as now havingthe quiet of a heavy snowy day. In Arlington that's rare but appreciated when it occurs since we live on a street with heavy traffic. We're in the flight path for National Airport and we really can tell the reduction in noise from the planes passing overhead. We'll see what our utility bills tell us about the windows over time.

I have no complaints about the installation of the two windows. The cost was high and the warranty was not very good. I called them later to install other windows. They were going to install smaller windows for the same price. I did not use them for that project and I would never use their services again. I would not recommend their services or their product to anyone. They only install and sell Renewal by Andersen windows.

The service was very good. Underneath the window ledge, in our old windows, there was fiber glass. They removed all the fiber glass and replaced it with caulking. It really has sealed the windows. I was really appreciative because the installation did not require that caulking work. I really appreciated their service and the quality of the windows is good. They are not weeping on the window ledge which is a problem I had in the past. I am relieved I no longer have to wipe down my window ledge in the winter time. The only little problem was the installer started to put the southern window in the northern window place. I told them and they corrected the issue. I did not compare prices but they did give me an Angie's List discount.

I was very happy with the service. They were very prompt and did a good job.

The service was good. The windows are good quality and they did a good job!

They did a wonderful job and the work was fantastic! They also helped us get a rebate for insulating the house. They made sure we got the proper documentation.

They do good work. They come on time and on schedule. They complete the work quickly. If you have a problem they come right away. The Anderson windows are expensive but they the quality is very good.

The service was excellent. The windows are great quality. I was pleased with the service.

Both times the salesperson showed up for the first appointment. Both times there were long delays in getting the quote, one time we had to ask for it repeatedly. Neither time did they follow up after the initial visit.

The estimator came out at the appointed hour and after talking to us for a while, walked through the house gave us and estimate that was within 5% of the final cost (small change order involved). The installers came on the day agreed and finished all but touch-up work the first day. A specialty window sealer (for the largest windows) came early the next morning, as promised, and completed the work. They took care inside the house to not damage anything (and helped us move some large pieces out of the way) and thoroughly cleaned up afterwards. We had the UV and IR absorptive glass installed in each window and the performance in the past two years has been everything we were led to believe.

With the new sliding doors installed, it now only takes two adults to open or close them. Its beens six weeks since the new doors were installed and we keep getting one excuse after another as to why they cannot come back and fix. I would not recommend to anyone.

Tried to go into their showroom to see the product and discuss getting a quote for replacement windows. Product was not very impressive. Looked cheap. After about 10 mins of wondering around with no one to be found, searched the building and found about 6 people sitting around a table. They saw me but no one or spoke to me. I wondered back out to the showroom and no one arrived. So I left. No chance I will consider them!

Tom Godout visited our home to measure and give us an estimate. Very knowledgable fellow! Once we confirmed the order, the windows and doors were installed with 6 weeks.

They did a super job. I was more than satisfied with the job and the clean up they did. I was satisfied with the competive pricing and the product they installed was great.

It turned out well and they did a great job. I was pleased. I can tell a difference in my utility bill because of the windows and also the shutters I had installed. So far, I've had no problems.