FAMILY FLOORING LLC

Be warned of deceptive business practices, failure to deliver a final product as sold and breech of contract. On June 2, 2021 my husband and started a years long process paid a deposit and subsequently $11,957.95 to family flooring to remove and install carpet in our home. You can see the trials and tribulations that we went through with installation if you read my husband's previous review. After months of being in and out of our home we finally had the job completed in January 2022 after paying for an independent inspection and pressing Family Flooring to be held accountable. We lost time at work, time with our family and were stuck in a cycle of negative interactions from the owners of the business. We called in December of 2022 (within our one year warranty) to request the carpet to be stretched in areas that it is buckling and coming undone due to poor installation. We were told that a crew would be scheduled and come out asap. We followed up via phone with no return calls only to finally get Jeff on the phone today. Jeff has now asked us to take down our reviews in order to fulfill the warranty. The review is accurate and when I discussed the issues with him he was dismissive, disrespectful, denied that terrible installation, oil spills, gashed walls, zero clean up and unsafe practices in our family home were a concern and were simply the cost of doing business. This gentleman said repeatedly "I'm right, we are right, we don't owe you anything" and has subsequently refused to accept responsibility while in the mean time slandering my husband, his profession and, from my perception, making me out to be a "woman" who doesn't know what I'm talking about when it comes to contracting and carpet installation. He refused to make good on the Family Flooring word and said that maybe I called the wrong company in December to address the concern; he doesn't know and it's not his problem. I was polite, understanding and trying to work with him as I could hear his frustration was escalating. To be honest we were nervous to even allow them to work in our home again for fear that however they fix the issue will be worse than it is currently. I'll take today's conversations with Jeff as a sign from the universe that I should not allow these individuals back in my home even though they are contractually obligated and under warranty. Looking forward to providing a positive review to the company who can come in and resolve the long standing issue that Family Flooring created.

Family Flooring did a horrible job installing our carpet almost 2 years ago now. You can see my previous review on the "job" they did at my home. During the process Tony and Kevin told us that after a year they would come back and fix anything that was wrong with the job. Well, I called around a year when the carpet started to buckle and bubble in numerous places around our home. They may be 6, 7, 8 large area that are bubbling and buckling. I spoke with Tony over the phone. He would tell me he would call me back. Then he would tell me they didn't have anyone to do the work. Then he had one of their installers call to set up a time with me (highly unprofessional to have your workers book repair jobs-but ok). No one ever came. No one ever called. Today my wife called and spoke with Jeff. In Jeff's opinion we are "too picky". Too picky that the job was never done properly. Too picky that the entire process was a mess. Too picky that the job STILL isn't right. Too picky that we just want what we paid for and aren't getting it... Well today tops it. Jeff (the OWNER of the company) told me wife that if we REMOVE the bad reviews from the internet they would consider fixing the job... WHAT????This make no sense at all. This is absolutely extortion! DO NOT HIRE FAMILY FLOORING. EVER. Now our carpet is buckling and bubbling and we will be left to PAY MORE to have another company come and fix the issue. If Family Flooring has any respect for themselves they would at minimum offer to pay for the repairs for a reputable company to fix the job that they could not do properly the 1st, 2nd, 3rd, 4th or 5th time they tried. These guys are a joke. I wouldn't hire them to lay a welcome matte at my front door.

Kevin SOLD us on our carpet. He told us everything would be "perfect". "Our installers are the best around." He said 4 men would come out to do the job and it would be finished in 3 days. It'll be a "turn key" job he said. You won't have to worry about anything. Installers Brett and Cliff showed up to the job on day 1. It was SO incredibly poorly done with a HUGE mess left in our house that we called Kevin and complained immediately. Kevin reassured us it would be perfect. He asked that we let them finish the job and they will "fix any mistakes." Installers came back day 2. This time with a third guy. They ripped up bad installation from day 1 and started over only to install the carpet incorrectly a second time. AND they continued to install the remaining carpet improperly. The carpet was bubbled, too loose, too tight, had lumps, bumps, holes, and gaps. It was bad. Really, Really bad. They threw our old carpet out of my daughter's bedroom window. They did NOT put the screen back. They didn't lock the window. They also didn't properly close the window. So not only could the window have fallen out but my daughter could have fallen out the window. We called day 3 and told them not to come back. We asked for a full refund at which point Tony told us they would give us a refund but come and remove all the carpet they laid and leave us with plywood floors. Tony also thought the first two days of bad work looked "fine". Tony is the owner of the company along with Jeff. I hired another company to come look at the work without pointing out specifics and they found every mistake I found AND MORE. So they sent out another crew to fix everything from the first 2 days. At this point we are starting on week 2 of this job. Meanwhile I have not been able to work for 4-5 days. My home office was taken apart for this installation. Freeman and Aaron came and their work was WAY better. Aside from a few things here and there. Still not great. But SO much better. However, the stairs were not properly installed and there is a nest staples visible, loose and sticking out. Another hazard to my children. Freeman and Aaron worked for 2 more days but then were delayed because they had to order more carpet. Our living room and upstairs needed to be completely redone. They laid the living room carpet in the wrong direction with crooked seams. The upstairs hallway was pieced together with 6 small pieces of carpet. Week 3 and Freeman comes back. Freeman was very nice as well as Robbie. We chatted them up. Fed them. Gave them ice water. Made them feel at home. We moved furniture, we cleaned, they used my tools, they used our vacuums, they used my air compressor. All of which you would assume would be on every installers truck. They didn't even have a broom to clean messes. They even used my tape measures and accidentally took them home (since returned). So the final day has arrived. I had to leave for work before the installation was finished and Freeman told me it's a COD job and they needed payment before leaving. I didn't feel comfortable with it given their track record. I told my wife the couple issues I saw and had them fix that before they left and we would be good. I was trying to show trust in their company. I came home from work to find oil stains in my driveway, my front porch and driveway covered in carpet fibers, our welcome matt not put back, the outlet cover broken, a giant chunk of our wall was busted, portion of the stairs not finished, dresser not put away, shelving not put back, nails on the front porch, trash, cigarettes, carpet fibers, scrap carpet all over my yard and garage. Tony tried to help but ultimately fell short. I called to tell him the stairs are still not right and the seams look like garbage and Tony called me a “know it all” and told me I am “over the top picky” and that he would take me to court if I don’t pay him. An inspector from the manufacturer is going to come look at the job now. I wish we hired someone else.

unknown

I have no complaints whatsoever and I am a pretty picky person. I will be using them again to install carpets very soon. I was sold when I was in the showroom looking at samples and a customer walked in to have a carpet job done. The couple had used the company before and they were really happy with the job.

I tried to cut and past from up above but it wouldn't let me. See info above.

It went perfectly from start to finish. He brought sample boards over so I could compare colors as well as quality, he even left one with me to show my husband later that night. He gave me great advice as to what brand and type to install for older pets, as well as padding. The prices were much better than I had anticipated as well, which was a pleasant surprise. Since the one I ended up wanting was out of stock, I did have to wait a couple weeks, which was no problem at all. They came promptly after, and the installers were great. They finished more quickly than I had anticipated, and did a wonderful job. It is coming up on a year, and they still look new. I will definitely use them again if and when the need arises!

Went to the showroom since it was close by and we had had a bad experience with one of the big box stores in another flooring project. The owner was very nice and gave us some good advice on the carpet to use since the house was to be a rental. He came after hours to take measurements and provide us a quote. The price seemed reasonable so we agreed and an installation time was set. We had to follow up to ensure the carpet would arrive on time so we could get it installed prior to the tenants arriving. We weren't kept informed. At the agreed-to time one person arrived to take out the old carpet. Once the carpet started coming up we saw that the original pad was in great shape and of higher weight than what we were going to put in. We decided to keep the old pad and asked that the price be adjusted accordingly. The cost of the new pad was removed, but no break in the labor cost. One person installed the carpet and did an OK job. It was finished on time. Once the tenants moved in they noticed that one piece of carpeting was missing on one of the stairs. We tried to arrange with the company and the tenants to have it fixed. We finally tried to get the company to deal with the tenants directly to set up a time. It took us calling the company several times before it was fixed - about three months later. It was the lack of communication that was a cause for concern.

I think they were excellent all the way around - from purchasing, to finding the right flooring and the installation process. I have recommended them to others already.

They were an outstanding business to work with and the quality of the work was great. The cost was incomparable, they were very professional and friendly, and they came back to correct any problems that we had.