FAMILY FLOORING LLC

Kevin SOLD us on our carpet. He told us everything would be "perfect". "Our installers are the best around." He said 4 men would come out to do the job and it would be finished in 3 days. It'll be a "turn key" job he said. You won't have to worry about anything. Installers Brett and Cliff showed up to the job on day 1. It was SO incredibly poorly done with a HUGE mess left in our house that we called Kevin and complained immediately. Kevin reassured us it would be perfect. He asked that we let them finish the job and they will "fix any mistakes." Installers came back day 2. This time with a third guy. They ripped up bad installation from day 1 and started over only to install the carpet incorrectly a second time. AND they continued to install the remaining carpet improperly. The carpet was bubbled, too loose, too tight, had lumps, bumps, holes, and gaps. It was bad. Really, Really bad. They threw our old carpet out of my daughter's bedroom window. They did NOT put the screen back. They didn't lock the window. They also didn't properly close the window. So not only could the window have fallen out but my daughter could have fallen out the window. We called day 3 and told them not to come back. We asked for a full refund at which point Tony told us they would give us a refund but come and remove all the carpet they laid and leave us with plywood floors. Tony also thought the first two days of bad work looked "fine". Tony is the owner of the company along with Jeff. I hired another company to come look at the work without pointing out specifics and they found every mistake I found AND MORE. So they sent out another crew to fix everything from the first 2 days. At this point we are starting on week 2 of this job. Meanwhile I have not been able to work for 4-5 days. My home office was taken apart for this installation. Freeman and Aaron came and their work was WAY better. Aside from a few things here and there. Still not great. But SO much better. However, the stairs were not properly installed and there is a nest staples visible, loose and sticking out. Another hazard to my children. Freeman and Aaron worked for 2 more days but then were delayed because they had to order more carpet. Our living room and upstairs needed to be completely redone. They laid the living room carpet in the wrong direction with crooked seams. The upstairs hallway was pieced together with 6 small pieces of carpet. Week 3 and Freeman comes back. Freeman was very nice as well as Robbie. We chatted them up. Fed them. Gave them ice water. Made them feel at home. We moved furniture, we cleaned, they used my tools, they used our vacuums, they used my air compressor. All of which you would assume would be on every installers truck. They didn't even have a broom to clean messes. They even used my tape measures and accidentally took them home (since returned). So the final day has arrived. I had to leave for work before the installation was finished and Freeman told me it's a COD job and they needed payment before leaving. I didn't feel comfortable with it given their track record. I told my wife the couple issues I saw and had them fix that before they left and we would be good. I was trying to show trust in their company. I came home from work to find oil stains in my driveway, my front porch and driveway covered in carpet fibers, our welcome matt not put back, the outlet cover broken, a giant chunk of our wall was busted, portion of the stairs not finished, dresser not put away, shelving not put back, nails on the front porch, trash, cigarettes, carpet fibers, scrap carpet all over my yard and garage. Tony tried to help but ultimately fell short. I called to tell him the stairs are still not right and the seams look like garbage and Tony called me a “know it all” and told me I am “over the top picky” and that he would take me to court if I don’t pay him. An inspector from the manufacturer is going to come look at the job now. I wish we hired someone else.

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I have no complaints whatsoever and I am a pretty picky person. I will be using them again to install carpets very soon. I was sold when I was in the showroom looking at samples and a customer walked in to have a carpet job done. The couple had used the company before and they were really happy with the job.

I tried to cut and past from up above but it wouldn't let me. See info above.

It went perfectly from start to finish. He brought sample boards over so I could compare colors as well as quality, he even left one with me to show my husband later that night. He gave me great advice as to what brand and type to install for older pets, as well as padding. The prices were much better than I had anticipated as well, which was a pleasant surprise. Since the one I ended up wanting was out of stock, I did have to wait a couple weeks, which was no problem at all. They came promptly after, and the installers were great. They finished more quickly than I had anticipated, and did a wonderful job. It is coming up on a year, and they still look new. I will definitely use them again if and when the need arises!

Went to the showroom since it was close by and we had had a bad experience with one of the big box stores in another flooring project. The owner was very nice and gave us some good advice on the carpet to use since the house was to be a rental. He came after hours to take measurements and provide us a quote. The price seemed reasonable so we agreed and an installation time was set. We had to follow up to ensure the carpet would arrive on time so we could get it installed prior to the tenants arriving. We weren't kept informed. At the agreed-to time one person arrived to take out the old carpet. Once the carpet started coming up we saw that the original pad was in great shape and of higher weight than what we were going to put in. We decided to keep the old pad and asked that the price be adjusted accordingly. The cost of the new pad was removed, but no break in the labor cost. One person installed the carpet and did an OK job. It was finished on time. Once the tenants moved in they noticed that one piece of carpeting was missing on one of the stairs. We tried to arrange with the company and the tenants to have it fixed. We finally tried to get the company to deal with the tenants directly to set up a time. It took us calling the company several times before it was fixed - about three months later. It was the lack of communication that was a cause for concern.

I think they were excellent all the way around - from purchasing, to finding the right flooring and the installation process. I have recommended them to others already.

They were an outstanding business to work with and the quality of the work was great. The cost was incomparable, they were very professional and friendly, and they came back to correct any problems that we had.