Response from Perfect Image Landscaping
Well, I am certainly sorry you feel my services were horrible. You purchased the deal for mulch after it had been running for over a week and I had already sold over 30 mulch jobs. I sent you an email through Angie's List when you purchased the mulch and informed you it would be the end of May before I could get it to you. I did not hear back from you for several days so I sent you another message on May 3rd. asking if waiting till the end of May would be ok. You responded yes. On Friday May 22nd I sent you another email letting you know I would be doing the mulch Tuesday May 26th or Wednesday May 27th. You never informed me that you did not want me on your property if you were not home. As I am not a mind reader yet I did not know it would not be ok to mulch your yard if you were not home. So, I mulched your yard when I told you I would. As for the quantity of mulch. I purchased 5 cubic YARDS of mulch like the deal was for. I was the one who purchased the mulch and I was the one who installed the mulch. I assure you it was five cubic yards. Of the over 40 mulch deals I have sold no one else has accused me of bringing less than three yards of mulch. I'm sorry you feel you were not given the 5 yards of mulch you purchased. I would suggest in the future be very clear to your contractors that you must be home when the service is performed. Had you stated that to me I would have been happy to schedule a time when you were home so you could have watched me work and seen just how much mulch was delivered and spread. As for the price I am sorry you feel it was not a good deal. I have not had that response from any of my other customers. As you can read from my other reviews everyone else has thought $249 for five yards of mulch delivered and installed was a great price. This also goes for the quality, responsiveness, punctuality, and professionalism. I'm sorry you feel you had such a horrible experience. [Member Name Removed] 4/29/2015 Dear PERFECT IMAGE LANDSCAPING, I just purchased a service from your company. Please review the details below and respond within 2 business days to schedule the service. Scheduling Member suggested dates to schedule service: Afternoon (PM) on 5/4/2015 Afternoon (PM) on 5/6/2015 Afternoon (PM) on 5/7/2015 Note from [Member Name Removed] Item Price Qty Total $259 for Five Cubic Yards of Premium Mulch Delivered and Spread $259.00 1 $259.00 Order Number: 1947977 Ordered On: April 29, 2015 Item ID: Member Info: [Member Name Removed] Coupon Code: Mulch-1947977-1 . PERFECT IMAGE LANDSCAPING 4/30/2015 Thanks for purchasing the Deal from Angie's list. This deal has been going for over a week now and I have had a huge response to it. Right now I am booked until the end of May. If waiting this long works for you then I can get you the mulch. If not then please let me or Angie's List know and the money can be refunded. I am sorry for any inconvenience this may cause. I did not expect this type of result and the Angie's list representative had informed me I could only expect 10-15 customers purchase the add. If you have questions please call me. Thanks, Chris Adler PERFECT IMAGE LANDSCAPING 5/2/2015 I have not heard back from you yet. Will the end of May work? Please let me know as soon as you can and I will schedule you for the work. Thanks, Chris [Member Name Removed] 5/3/2015 Chris, End of May will be fine if you can't do it sooner. [Member Name Removed] and [Member Name Removed] PERFECT IMAGE LANDSCAPING 5/22/2015 I am going to try and get this done Tuesday. if not it will be Wednesday. Reply to [Member Name Removed]