A-1 Garage Door

They came out the same day I called, quickly evaluated the problem (why my garage door suddenly wasn't working) and fixed it in about 1/2 hour. Very courteous and professional

Early Saturday morning, we heard a loud noise from our garage. Upon investigating we found that one of the large springs on our garage door had 'snapped' and we couldn't get our car out of the garage . I started calling Angie's List garage door companies at 8AM. After two no-answers and one leave a message, I reached A-1 and was greeted by a real live person. I explained our issue and she responded with a time, a price, the repairman's name, and his telephone number. Charles arrived by 9AM, fixed the door by 9:45, and we were able to get our car out of the garage by 10:00 AM. This was extreme customer service, especially when you take into consideration the response time and expert repair early on a Saturday morning. Bravo, A-1 Garage Door!

It went great!!! I have to say, I was not expecting to get anyone to come out on a Saturday and if I did, I was expecting a huge emergency call fee. I called around to about 6 different places and I either got voice mail, no answer, all booked up or a whopping $89.00 service call fee! Not sure who to trust, I decided to join Angie's List, it was here that I found A-1 and I'm glad I did. The secretary was so very nice, she seemed to know right away what the problem was......She gave me an estimate, based on what we discussed and said someone would be out within the next 2 hours......And they were!!! Apir came out and got right to work. He showed and explained to my husband what had happened and he fixed it. Apir was friendly and professional, a very nice man. As I mentioned above, I'm not sure what all he did but I have to say our door is working quieter and better than it ever did! There was no service call fee and the quote that was given over the phone is exactly what the price was. Apir gave us a receipt and explained that the part is warranted. Thanks Apir and A-1

I'd noticed that one of the hinges on my garage door had broken, throwing the door out of alignment. Though this was not an emergency--the door still operated correctly--the very courteous dispatcher scheduled an appointment for the next morning. A bit later, she called back saying there had been a cancellation, so the technician could come that day. Charles arrived an hour later. He repaired the hinge, inspected both doors and tightened bolts on the remaining hinges. He was competent, thorough, and polite, and didn't try to sell me any further service work or upgrades. I was charged only for the service call.

I woke up one morning and not only would my garage door not open, I could not lift it manually, so I could not leave the house. I called another company and they said they'd have someone there at 12:30, which was pretty good considering, but I continued to call around to see if anyone could come earlier. A-1 said they would send someone right away. Due to traffic it was actually about 10:30 AM before the guy showed up, but the one hour delay wasn't his fault. He quickly repaired the door and got me on my way, and I really appreciate the responsiveness and professionalism from A-1.

Scheduling was easy and the technician arrived on time. I needed a new garage door installed on a house I am selling. I was surprized at how expensive the door were, but went ahead with the most inexpensive single door they had. If it had been for my ow house I would not have done that. The door is pretty cheap and doesn't even have a handle. The automatic door opener only worked for 1 month and since there is no handle, it is difficult to open from the outside.

They are a good company. My garage actually works better than before. The engine is more quiet, and the door moves smoothly along the hinges. I would recommend them to anyone for service.

Charles arrived on time the day I called. Inspected the garage door and pointed to the broken chain which was the reason why the door wouldn't open. Took out the broken part and showed it to me. He replaced the part, oiled all rollers, tightened all screws, realigned the rubber seal. Very respectful. Would use A-1 Garage services again.

**I am updating this review to note subsequent issues. We were contacted recently by this vendor stating we had not paid our bill which we had. The vendor is now trying to charge an additional $350 for the garage opener (mechanism that lifts the door) even though our written quote clearly states this was included for the price ($900). In addition, the vendor was very rude and belligerent stating he would remove the door if not paid immediately for the additional amount and he had already removed the remote entry panel (which is curious because it was never installed). Please note this is not referencing the installer Charles below who was fantastic. Also note that this company DOES NOT ACCEPT CREDIT CARDS. Very professional job. Charles called the day before to confirm the appointment and also called an hour before to let us know his ETA. He uninstalled the remnants of the previous garage door hardware and installed the new garage door in a few hours. He was very courteous, explained the operation of the door, the remote and cleaned up any debris from the installation. He also took the extra time to fit the additional trim pieces needed to fill the closure gap at the top of the door. Looks amazing. This is why I come to Angie's List - to find excellent contractors such as A-1.

They replaced the sensors, provided the tune-up and swept out the entire garage. They were highly professional.

I emailed the company immediately after the purchase of the Garage Door Maintenance Special. They got back to me almost immediately and offered quick scheduling. I set up a time for the following Monday. The tech came when they said he would and worked quickly and efficiently. The noisy double garage door was improved tremendously and is now quiet. The tech left a brochure at my request since we will eventually need to replace the doors that are showing a little wear. In the meantime, the existing doors are working quietly and very well.

Charles arrived promptly within the 1/2 hr window that was promised over the phone. He was friendly, and asked me to show him the problem with my garage. He understood and quickly went to work. I like how he didn't just do the work and leave; he actually asked me to lower and raise the garage several times to ensure that he was able to fix my door. He also sprayed WD-40 along all the joints and the spring above the door, and recommended that I do the same thing every 6 months. The price was very fair and he saw me one day after I called, which was pretty fast in my opinion. I would highly recommend A-1.

Our experience was very good. We called at 10am on the Saturday of Easter Weekend and promptly got a return call. They could have come out that day but we made the appt for Monday morning. The technician, Charles, arrived on time and was pleasant and courteous. He immediately recognized that the spring had broken and recommended the spring be replaced with 2 springs. After this was done, the garage door was noisy so Charles suggested replacing the rollers..which he did along with lubricating all the proper areas of a garage door. When he was completed it was the quietest the garage door has been since we bought the house. We were very pleased with the service.

I called and he was willing to come out quickly. He assessed the situation and replaced the springs on the garage door. It was quick and easy. He even checked the entire system and oiled the track. Really nice guy!

Overall satisfied with job done.

Charles was professional and very knowledgable. Our garage door was not working properly and he was able to fix all the issues we were having with it. We would definately use this company again and have Charles as a technician anyday.

Our garage door stopped working (it would not open, either automatically or manually) on the night of April 19, and we were uncertain as to the cause. We called A-1 the next morning, and they sent someone over, who was able to give us an estimate and make repairs in very short order. The job was done effectively and at a reasonable price, and we were very pleased.

Technician arrived on time. One of my garage doors has been not working well, the sensors seem to get out of alignment and then it doesn't want to go down. We had been manually using it for the past two weeks till we could get it looked at. As luck would have it, the door worked immediately after technician re-engaged it to the opener. The issue then was that he did not know how to put our interior handle back into the unlock position. I personally don't know if it was "broken", or he just didn't know how to click it into the open position. In any case, he basically did a simple disassembly and reassembly of the mechanism into the unlocked position. He then proceeded to swap out the rollers and sprayed the roller pins and door hinges with a can of WD-40. Then, after re-engaging the garage doors with the automatic opener, one of them would only move VERY slowly. This was not occurring previously! He stated that the opener was overheating. Since the door was only raised and lowered a couple of times, I am skeptical of this explanation. Also, I watched him most of the time he was here, and noted no "safety check" occurring. When I asked him about the safety inspection, he said yes, it was done...again, I'm skeptical. The rollers are definitely not quieter than my old ones. I feel like I wasted $150 on rollers I didn't really need (extra $50 was for the 2d garage door) and have no doubt that my sensors will continue to act up, since he never again looked at them after the door went up on the first try. We have a can of WD-40 in the garage...could have done the "lubrication" myself too. Good grief.

We called Charles after he was recommended by a friend. Charles visited us promptly and explained to us the different types of garage doors and openers he offered. He was extremely courteous and knowledgeable to say the least. We asked for another estimate from Costco, but Charles beat that estimate. So we scheduled with him and got our work done. Charle's secretary gave us a courtesy call a few days after we received our estimate, but did not pressure us in any manner. Neither did Charles pressure us to purchase any specific type of garage door. We made our own choice. Charles was punctual and efficient on the day he fixed the doors. We are extremel satisfied with his work and would strongly recommend him. His secretary gave us another courtesy call after the work was completed, to ensure we were satisfied.

Charles was great with this service. I schedule the aapointment and they were able to fit me in the next day. The operator was very kind and Charles showed up on time and knew exactly what the problem was. He did not try and jake up the prices even though I did not know what was wrong with my garage door (One of the springs had snapped) and his price was very very fair when I compared it to others.

I called the company at noon requesting to schedule an appointment. The dispatcher offered to send someone that afternoon even though this was not an emergency. Someone was out our house within two hours. The technician fixed the problem with the light. The remote opener no longer worked, and he replaced it. The price seemed reasonable, and the quick service was excellent. I wish I had called sooner!

Although I was unhappy about A1 Garage not accepting credit cards, I was satisfied with the technician's professional and efficient service.

The technician showed up on time and did a great job. Very thorough and professional.

Scheduling was a breeze and they came out the day after I purchased the deal. They were on time, performed the work quickly and professionally.

I called to request a repair of a chain that had come off the sprocket. I'll be doing an upgrade on my garage in a few months and all I wanted was a fix, rather than a replacement. They arrived within 90 minutes of my call. After attempting to fix the issue, including swapping out my second opener for the broken one, he informed me a replacement would be needed. He showed what had gone wrong and why it couldn't be repaired. He had a replacement on the truck and worked quickly so that I could leave for an appointment. Excellent demeanor, work and service.