A-1 Garage Door

In addition to the aligning the rollers on the garage door he reset the automatic door opened which had gotten out of whack.

The gentleman was very nice and respectful. He was running a little late but called to let me know that. I greatly appreciated that. He seemed very knowledgeable and did a great job. I also appreciated that when the service was complete he reviewed with me everything that he did. My garage door ran much quieter after he serviced it. He also showed me how to program an additional remote should I ever decide to purchase one. I would definitely use the services of A-1 Garage Door again. I highly recommend their services to anyone requiring garage door service.

They were very responsive, I called in the morning and ask for quote, they came in the afternoon and did the estimate. Very efficient. Gave me an excellent price. They came and did the estimate on Friday and said they can come on following Monday to do the work. Estimated a 5 hour job. I called back Friday late afternoon and gave them the go ahead, they agreed to come on Monday morning first thing to do the job. On Monday at 9 am. Charles knocked on the door and said he is ready. By 1:30 pm, he was done. Did an excellent job, kept the garage clean. They are the A team.

I replaced the entry door on my house and wanted a cherry grain garage door to match, so I contacted multiple companies for quotes. I chose A-1 because their quote was the best deal overall, were very pleasant and easy to work with, and have a good reputation on Angie's List. Charles showed up to my house on time and got to work immediately. He is very professional and cordial. I typically don't take notice of the work being performed, but Charles caught my eye because of his attention to detail. When he reran the wires for the sensors and opener, he ran them as cleanly as one can...they were run to be as unobtrusive as possible and he took the time to put a nice coil in the wire for the sensors so they had a bit of slack.without hanging all over the place. The door is beautiful and quiet. The only thing I can complain about is with the door itself, which has nothing to do with A-1. I noticed one night when driving toward the door with my headlights on that there were 3 minor dents in the door that were reflecting the light. You can't really see them in the day unless you know exactly what you're looking for. When I contacted A-1 and explained it to them, Charles came out shortly after and verified what I saw. They worked with the manufacture to get me a replacement for the 2 panels that had the issue. When the replacement panels arrived, Charles went to verify they were okay. Unfortunately, they also had minor dents, so he took care of that too and made sure I was aware of the problem along with explaining that he had already reordered them. I was happy that he caught the issue before doing the install so I didn't have to take off from work for no reason. The next set of panels are fine and he just finished replacing them. Based on my experience with A-1, they have very competitive pricing, are willing to work with you to make sure you are happy, are pleasant to work with, do a very professional job and stay in communication with you throughout the process. I can't recommend them enough. I'm an extremely satisfied customer.

Bad, they came and didn't honor that labor was paid for via coupon, they wanted another $150 for labor. Angie's staff was great and worked hard to resolve the issue and find me a new contractor, that allowed me to find another one on Angie's list.

One of the automatic garage doors was damaged by vehicle backing out when the door stopped unexpectedly before it had raised completely/power problem. Our emergency occurred at 4pm today (Friday). We were not able to reach a provider we had used previously, so we read the Angie reviews and contacted A-1, and they were not far from us. The person answering the phone was very helpful and courteous, and service technician Charles was Excellent! He arrived within 60 minutes, and did a GREAT repair. A-1 Garage Door will have our business from now on, and we will spread the word. Thank you!

Simply put - Professional and Prompt. I scheduled over phone and the technician was prompt. Did a clean job and prices seem to be standard. I would defn. Use them again.

THE BEST!! --I would put them up against ANYONE! I needed them at the most insane time. They easily seviced my garage at 'my suggested' time because I was leaving town within hours of calling them. They applied the warranty on their parts without fuss or friction. IMAGE THAT -people willing to stand by their warranty. I cannot imagine another company out there (no matter their A rating) would have been able to provide the TOTAL SATISFACTION that I got. As far as I am concerned A1 is the standard that all others should look to becoming. I am referring them to any and all my network of freiends. I probally need to note that I am a extremely stickler when it comes to customer service..... most are not able to overcome the low expectation first attitude I have..... A1 overcame it and exceeds it. I certainly hope that they are providing the same level of service for all of their customers. Mister Law

Called provider and a service man was here within the hour. He assessed problems with the door, provided a reasonable estimate to repair (replaced rollers, pulleys, lubed and fixed a broken hinge) and completed the work in about half an hour. Very professional, very prompt, I am very pleased. Would recommend to anyone!

Perfect. The gentleman called to say he was in traffic and would arrive shortly. He did. Inspected the door. Started tightening all the screws. Replaced missing screws. Talked to me about the system and how it worked. I was called away and when I returned he was finished. He answered all my questions to my satisfaction. He was there for approximately half an hour and my garage door has been working perfectly since. I would definitely call this company again, both for servicing and for replacing the door. He was polite and did not pressure me to buy other services or things but did let me know that my opening mechanism was dated and that when it failed I probably wouldn't be able to get parts for it..

I called at 5:00pm and by 7:00pm Charles arrived. He had all the right tools and materials, and worked in the dark for an hour and a half to repair the door. By the time he left, the door was better than new - flawlessly repaired and perfectly adjusted. Obviously knew exactly what he was doing. Plus, he was efficient, tidy, polite and charming. I recommend A-1 Garage Door very highly!

These guys were great and I would recommend them without hesitation. The service tech made the long trip to our home in St Mary's County, arrived on time. I think the basic service call would have cost only $85, but I opted to have new rollers installed, for a total cost of $150. There was no hard upselling. The tech offered the option, and since the existing rollers were probably 20 years old I took the offer and have been very happy with the choice.

For both jobs, the provider appeared on time. He was very courteous, helpful and friendly. He worked efficiently and effectively, and answered all of our questions. The morning after the work was complete, a representative from A1 called to ensure we were happy with the work. We were and are! We would highly recommend this company. I cannot rate the cost of the door because I didn't compare prices with other companies.

The new door looks great! They had been scheduled for January 27 but due to projected snow they rescheduled to the 30th. They called in advance and then showed up on the rescheduled date. Very happy with their service.

A-1 responded quickly and provided excellent and professional service. I will definitely refer this service to my friends and family and will utilize this company again.

We had quick, expert and lovely service.

Charles was the technician. He was thorough, explained what went wrong and what he would do, and completed his work in a timely manner. He was very professional, respectful, and knowledgable. Most importantly, he restored my garage door to baseline working order.

I requested an estimate to replace the torsion spring on my garage door as it was extremely heavy to open. Charles showed up on time and assessed the situation. He went ahead and lubed up the rollers and tightened the spring, and within 10 minutes, he fixed the problem. Door opens with relative ease now. I am very pleased with the results. We had a misunderstanding on price though, but we resolved it amicably. Whereas I had requested a free estimate, Charles thought that I had requested a service call, implying a standard fee. When I explained the situation, Charles immediately acknowledged the mix-up and did not charge the fee. I gave him a nice tip though as he did fix my door. He gave me a great quote for installation of a garage door opener (better than 2 other competitors), so I will call him back in the near future to install one for me. Bottom line: I highly recommend Charles. Good service and very competitive prices.

He was quick, new what he was doing, and he is very professional. Courtous. I will definitely use him again.

A-1 received my call and scheduled repairmen to visit in about two hours. The lead repairman, Joe Landry, called several times to update me with his status of his schedule. Three repairmen arrived at the house prior to my getting there and had the door back on the rails by the time I got home. I received tutelage from Joe on the origins of the problem. They went around and fixed all of the bent parts and lubricated the door. Joe is a marvel of efficiency. Joe described the proper lubricants I needed to purchase to maintain the door properly. The door now works smoother and more quietly than it ever has since I purchased the house over two years ago. I rate them with exceptional service and an outstanding value. I received a follow up call to check on how the repair went several days latter.

The tune-up went well, the technician was prompt and efficient. Prior to the tune-up the garage door was very noisy and the rubber tubing at the bottom was worn.

The technician was very kind and personable. He was also very knowledgeable and allowed my 11 year old sons to watch and help when they wanted to. |I would highly recommend.

Our garage door springs broke Sunday evening. Both cars were in the garage. We needed service Monday. A-1 was at our house promptly at 7am Monday. They assessed the problem, gave me a cost estimate and within an hour we were back in business. WIfe left for work on time, as if nothing had happened. Our garage door is quieter than before the repair!

The provider quickly established an appointment after we purchased on angies list. He was on time and quickly tuned the doors. He also instructed us about maintaining the doors. It was a service I will have repeated each year with A-1.

Called at 9am and by 10am Charles was over and ready to work. It took about 1 hour for him to complete the work which he did in a very professional manner. Highly recommended.