Landmark Home Warranty

Description of Work: We used them on a handful of times. The first time was a nightmare, and it didn't really go up from there. Our water was out to the entire house. That is to say, we had no running water, making the house uninhabitable, since no bathrooms were even working (obviously). We called on Friday night and called the emergency line. The person first person we spoke with completely did not understand the situation and said they would have to contact the real office not the night time call service. Once this was underway, we "woke someone up." This is in quotes because the individual whom we spoke with was annoyed because we woke them up. | |I am not sure what the purpose of a 24hour emergency service is, if it is not 24hours. Obviously, we didn't want to be up during that time either, but that is why it is called an emergency. Finally, the report was submitted, and we we told we would be contacted first thing in the morning or by 8AM. That didn't happen. We weren't contacted by 9, 10, 11, 12, or 1. And at each hour, I would call back asking when we were going to be contact, and in each instance we were "assured" someone would call us back right away. Come to find out at 12:30, the night crew never submitted our report correctly, so we were never on the docket. | |At this point, we were frustrated and asked to speak with a manager. Apparently there are none who work on the weekends. It was getting to be later in the day, and if they were going to send someone out, that day, time was ticking away. Finally, after 75 mins of back and forth on the phone we were able to get a manager to authorize our own plumber to come out and do the work, while they paid for it under the normal terms of service. | |Another time, the AC went out. It took 5 days and three different repairs in Dallas July 110 degree heat to actually fix the problem. | |When we had a leak spring up in August, I didn't even bother calling, because it was going to be more trouble than it was worth. I just called our own plumber who was out at our house and had the item fixed in the amount of time it takes Landmark to process a report.

Description of Work: A part on our air conditioning unit broke. I called Landmark and they contacted a repair service which came out the next day and fixed the problem.

Description of Work: Repaired a leaking pipe under the kitchen. Did a great job!

Description of Work: Repaired air conditioner

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Description of Work: Fix the pilot ligth of water heater.

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Description of Work: I had a "covered" warranty call on the furnace. They replaced a burned out transformer and corrected some wiring.

Description of Work: replaced water heater and brought everything up to code.

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Description of Work: Everything went smoothly for our first service call. They sent a good company who did the repairs quickly. I hope any future claims go this well!

Description of Work: Called for a garage door spring popping. A contractor was quickly assigned. They called quickly, and arrived at the scheduled time. Fixed the spring in record time. Perfect interaction.

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Description of Work: This is my home warranty company

Description of Work: We had them insure our newer condo's applicances for a year. We didn't need to collect, our applicances were still working after a year.

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Description of Work: Technician from Four Corners Plumbing came out promptly and advised me the capacitor was bad on the AC Compressor. He replaced it and suggested I let him install a "hard start" kit as well. I agreed. I've not had a problem since. He charged me $60 for the service call, $159 for the kit. The capacitor was covered by warranty.

Description of Work: It's a home warranty company. They returned my calls promptly and had a 3rd party technician scheduled for next day service to resolve issues.