Landmark Home Warranty

Heating & A/C repairing

So far so good

Quick and professional!!

A/C fixed. Still working.

unknown

unknown

Look elsewhere

unknown

unknown

First time contracting with Landmark Home Warranty and are very pleased so far.

they were kind, understanding, polite, professional, helpful.... seriously!!

First the sink spewed; Landmark helped us get it repaired timely. Then after we left and tenants moved in the refrigerator and dishwasher need repair. I contacted Landmark Sunday evening and Monday morning they gave me the referral which I passed on to tenants. Working great so far.

Very prompt in answering my call. Personnel is very polite, understanding and efficient. Really appreciate the efforts of finding me a provider right away.

I researched warranty companies in June and after several reputable recommendations for Landmark, I purchased a policy in late June. Mid July, our air conditioner went out. We put in a service request, their ac contractor came to assess and recommended a new unit. Landmark replaces the unit and our out of pocket was the $60 service call for the initial visit and $150 for our part for installation and removal of the old unit. We were amazed at how professional they were and would recommend to anyone.

We have a plumber we normally use ( Compass Plumbing); they were out of town. Called Landmark Warranty. They were great and immediately sent out the DR Drain person. He arrived late. We called him to find out what was up. He had no excuse for being late and not calling. He looked quickly at faucet; called Moen and ordered part. Was suppose to get part by August 2. He would call us and arrange next session. Not called yet.

They have a good web site and are pretty easy to work with over the phone. I found them @ www.homewarrantyreviews.com where they have 123 ratings and one of the highest overall. I was surprised they weren't on Angie's List but decided to give them a try for a rental property. They seem to have a preference for sales as part of a real estate transaction. In my experience, they will give you a $50 discount if you purchase the home warranty as part of a real estate transaction. It appears they offer no other discounts off their web pricing. The transaction went smoothly. My purchase contract included a Home Warranty of my choosing so we did it as part of that. Afterwards, they reached out to me both over the phone and by e-mail to make sure I was familiar with them, how to use their service. That was impressive as I don't think I've had any other Home Warranty company do that. I've only placed one service call so far and that was for a re-key which is pretty simple. I placed the call and then had them coordinate with the tenant. There was a little hiccup in that the locksmith called me to schedule but apparently they forgot to read their paperwork and call the tenant directly. The locksmith confirmed that Landmark had asked them to do that. Everything from there forward was handled between the tenant and the locksmith and seemed to go off without a hitch. I have set it up so that my tenants can call them directly and place service calls. Having had some problems with another highly rated company on Angie's List in making timely service calls, I recently called Landmark Sales and inquired about what technicians they had in the county I live in and the county my rental properties are in. While everything is in the DFW area, everything is north of Dallas & Tarrant counties. The salesman I spoke with had no trouble telling me the name of local vendors that originate in my county or Denton County. The previous highly rated Home Warranty company I had used only had technicians in Dallas and Tarrant Counties so when there was a problem, it might take them a week to get to the property because they didn't want to make a special trip out of their normal service area. When this took a week to get out on a A/C problem, I decided to inquire before buying any more policies and I'm glad to say Landmark has local service providers where I live and where my rental properties are. As a result, I have purchased two more home warranties from them and may buy a couple more for my other rental properties.

We couldn't have been happier with Landmark's service and the repair people they sent out. We plan on upgrading our home warranty coverage with them when our renewal comes up. We saved thousands of dollars by having Landmark. Any home warranty company will save you money in repairs if you have a big job like an AC unit, but most of them are impossible to deal with and will look for every out they can find to not have to cover the cost of a new unit. When the repair guys reported to Landmark that we would need a whole new unit (condenser and coil) they approved it within about 8 hours and we were able to set up the repair. It is SO nice to work with a home warranty company that is honest and cares about their customers!

They have been just fine. They have been really good about getting back to me and answering my questions. Their service fees are lower than others.

Our washer and drier went out at the same time. Called Landmark. They contacted the service/repair company. The repair company contacted us to schedule the appointment. The company came out and found it was knob timers on moth machines. The repair man (who was very nice) had the washer knob but had to order the drier/timer knob. The drier knob was replaced. The repair of both machines was completed to our satisfaction.

We placed the phone call approx 7pm the night before and I was told that our claim would be processed 1st thing in the morning and they had 24 hours from our call to get us in touch with someone, I called about noon after not hearing from a contractor realizing that I had not updated my phone number with them. They updated their system and notified the contractor whom was calling me within about 20 minutes of placing the call. I will defiantly be renewing my home warranty if the opportunity arises.

Someone was putting in a cabinet and found that the hot water heater was leaking. A plumber then said it had been leaking before. I called them and they refused to do any work on the home, because they said the problem was preexisting. I checked with the home inspector and had not noticed then. Now Landmark Home Warrenty will not give me a refund for the warranty even though they cannot cover the work!

Around Saturday midnight / Sunday early morning we found out that one of the pipes (external to the house) was leaking and the water was seeping into our basement damaging our carpet and base boards. We made an after hour service call to Landmark Home Warranty for an emergency service. I was ready to pay a service call fee just to have someone out and shut off the correct water source. Their working days are Mon-Fri and any call outside of these days goes to an answering service who have no clue about your policy, cannot look up any information, have no authorization rights, and don't say anything besides "I am not sure about that, but you will get a call back in about 2 hours". Needless to say no one ever called us for the next 18 hours and we kept hearing the same answer I quoted above on each of our follow up calls. Meanwhile we tried to figure out the source of the leak, and if in fact it was covered by the warranty. They have a ton of specific items excluded from each category and if you are not a plumber you have no way to know if the specific exclusion applies to you. On my last call to them about 18 hours after the first emergency call (by this time we had managed to stop the leak but the issue wasn't solved yet) I demanded an answer on what an "emergency" meant to them if they cannot come out when it was in fact an emergency and we were left to find a solution on our own to which she replied - "So its not an emergency anymore, right?". Try saying that to someone whose basement has been flooding for 12 hours, who has paid $400 dollars in a home warranty that supposedly has emergency service, who has made about 15 follow up calls, and who after all this is told that their claim was cancelled because it was not covered. I wouldn't recommend this warranty to anyone. They have a ton of exclusions, the services they perform are nothing special and you can easily hire some one yourself for almost the price of their service call, and aren't aware of what the concept of "Customer Service" and "Emergency Service" actually means. Update- After a really nasty email sent out to their customer service email address, I finally got a call from a real person - FOR THE FIRST TIME since the emergency. I was told "Apparently, there was internal system failure because of which your claim was not showing up and was not processed as an emergency". The reasoning sounded ridiculous since I made several calls to make them realize it was an emergency. If after all this, they are relying on a system to tell them something then I am running away as fast as I can.

Their service is average. Some of the providers they sent out were slow and not my favorite.

Swamp cooler wasn't working. They came out to check it the next day and fixed it for just the deductible, and it worked the rest of the summer.

Don't do business with Landmark Home Warranty.