About us
Business highlights
21 years of trusted experience
Emergency Services Offered
Services we offer
Amenities
Warranties
YesEmergency Services
YesAccepted payment methods
Photos of past projects
Reviews
4.1354 Reviews
Showing 176-200 of 354 reviews
Mitchell S.
12/2013
home warranty companies
+ -1 moreVery responsive. Service providers are competent and punctual.
Description of Work: I used Landmark Home Warranty
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
Response from Landmark Home Warranty
Anthony V.
12/2013
home warranty companies
+ -1 moreWe received a Landmark Home Warranty with the purchase of our home. We have used their services three times so far. Each service call is $60.00. We are able to request service via online. Landmark HW has been responsive. We have had to call the specific service provider to make sure we get on their schedule but that hasn't been a problem. We highly recommend Landmark Home Warranty.
Description of Work: Services by Landmark Home Warranty.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$60
Response from Landmark Home Warranty
Mary S.
12/2013
home warranty companies
+ -1 moreI recently had a service tech come out for my older fridge covered by Landmark. He got the compressor to start spinning but it never cooled. I called and he contacted Landmark about getting a new compressor. I called Landmark a few days later and due to age of fridge they were going to do a cash out on it. It would be about $400. Landmark contacted me that they were going to give me $630. I had already ordered a new fridge and that was more then I had paid for a new one. I am happy.
Description of Work: .
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
Response from Landmark Home Warranty
Caroline N.
12/2013
home warranty companies
+ -1 moreAll of the service people they sent out for various jobs were great.
Description of Work: Their cost for the warranty is very reasonable. We bought an older home so didn't think twice about getting a home warranty. Extended it after the initial year.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| punctuality |
Yes, I recommend this pro
Response from Landmark Home Warranty
Candace W.
12/2013
home warranty companies, locksmith
+ 0 moreWe had the locks on our doors rekeyed through this service. My only complaint was that the locksmith couldn't come when I wanted her to, and then she wanted to reschedule. Other than that, it's been a pleasant experience.
Description of Work: .
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$75
Response from Landmark Home Warranty
Cary M.
11/2013
home warranty companies
+ -1 moreThey're doing okay so far. They've handled my service request very well. They had a service provider contact me within 4 hours. There was no follow up after the oven was fixed.
Description of Work: I called them because the oven element broke. I have a plan that covers my plumbing & electrical.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$325
Response from Landmark Home Warranty
Ann F.
11/2013
home warranty companies
+ -1 moreThey're not a good company. We won't be dealing with them any more. They have untrained employees and it just depends on who you talk to whether or not your claim will be approved. Then they will tell you that the first person that you spoke to was their first day on the job. They are very expensive, too, compared to what you get.
Description of Work: This was our home warranty company. We won't be renewing our contract with them. The annual payment covered the house and the pool.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
$700
Response from Landmark Home Warranty
Vu T.
11/2013
home warranty companies
+ -1 moreThey've been very good. They hold up on their end. So far, we have already put in a service request and they responded to our satisfaction.
Description of Work: We had a problem with our dishwasher. They ended up replacing our dishwasher.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness |
Yes, I recommend this pro
$501
Response from Landmark Home Warranty
Sameer C.
11/2013
home warranty companies
+ -1 moreTheir garage door service provider reached out to me the next day. It was very prompt. I don't see any areas of improvement so far.
Description of Work: They are my current home warranty company. The last time, I called them about my garage door. This was the first time I had to call them.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness |
Yes, I recommend this pro
$400
Response from Landmark Home Warranty
Nilay M.
11/2013
home warranty companies
+ -1 moreIt's been okay. No complaints. They could be more specific as to who they use, and allow me to choose from that list.
Description of Work: I got a warranty for a year, which was included in the purchase of my home. It covers anything post inspection - water heater, A/C, pipes. They charge me $60 to look at it. If there's an issue, Landmark would take care of it at their expense. If they don't find anything, I still pay $60.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Response from Landmark Home Warranty
Christopher B.
11/2013
home warranty companies
+ -1 moreWe did not have any problems with them when I call to talk with someone. They were very responsive.
Description of Work: We needed to have our locks changed, so we called our home warranty company, Landmark Home Warranty, to schedule a locksmith to come out.
| Rating Category | Rating out of 5 |
|---|---|
| professionalism | |
| responsiveness |
Yes, I recommend this pro
Response from Landmark Home Warranty
Patty R.
11/2013
home warranty companies
+ -1 moreThe company contracted by Landmark did an excellent job. The week before they replaced my garbage disposal. The tech was very knowledgeable, prompt, helpful and friendly.
Description of Work: Replace Water heater and piping
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$185
Response from Landmark Home Warranty
Juergen S.
11/2013
home warranty companies
+ -1 moreIt's been a good experience so far. I've not had any claims. Their customer service is good - I've had no problems. They are very responsive and professional.
Description of Work: I have a contract with them. It will be up in August, and the seller paid for a year when I closed on my new house this year.
| Rating Category | Rating out of 5 |
|---|---|
| professionalism | |
| responsiveness |
Yes, I recommend this pro
Response from Landmark Home Warranty
Donna C.
11/2013
home warranty companies
+ -1 moreThey picked up the phone right away, they pulled up my account and scheduled a plumber ASAP - he is coming tomorrow. The service has been very easy to deal with.
Description of Work: I called them today for a garbage disposal that stopped working. This is my first service call. I've been with Landmark for a month.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$475
Response from Landmark Home Warranty
Jeanne C.
11/2013
home warranty companies
+ -1 moreSo far everything's been fine. We've not had to use them.
Description of Work: We received an email about a free A/C check. They sent us an email back saying we should receive a call from a third party about that and we've not received a call yet.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness |
Yes, I recommend this pro
$450
Response from Landmark Home Warranty
Scott C.
11/2013
heating & air conditioning/hvac, plumbing, home warranty companies
+ 1 moreLandmark's contractors did an exceptional job of diagnosing both my plumbing and heating claims. I was happy that a leaking faucet is covered under the contract (which was never covered by the previous home warranty company that I used) and Landmark replaced the furnace with a new one due to a cracked heat exchanger. I did my research before buying the Landmark home warranty, and it has paid off in a big way with great savings and peace of mind!
Description of Work: Repaired faucet, replaced furnace.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$526
Response from Landmark Home Warranty
Kate G.
11/2013
home warranty companies
+ -1 moreWe've dealt with Landmark on 6 different occasions for services that were covered - rekeying on move in, a leaking A/C drain, two leaking plumbing supply lines, and a drain line leak. Only the rekey and AC issues went smoothly. Each of the other times, we've been told conflicting information. They've tried repeatedly to deny claims that were covered. They've said "We have 24 hours to get someone out (when water was leaking under our house)" while setting up an appointment for 2 business days after our initial call. They pass calls around from person to person, and each person seems to have no idea what should or should not be covered, and they blame that on "training issues." We've had them tell us an item is covered at 10 a.m., then leave messages at 7:30 p.m. saying that the claim is actually denied. Dealing with them has turned already stressful situations into total nightmares. We got the warranty paid for by the seller when we purchased our house, and we've gotten the money back on it, but only by being willing to repeatedly call, demand to talk to a manager (repeatedly), and detail our experiences in real time on social media. Otherwise, their marching orders seem to be to deny claims and delay services until customers give up.
Description of Work: LANDMARK HOME WARRANTY $525/warranty. $60/visit
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| professionalism | |
| responsiveness | |
| punctuality |
$525
Response from Landmark Home Warranty
Denetra G.
11/2013
home warranty companies
+ -1 moreOur guest bathroom did not get any hot water. The guy that came and fixed it was great. He was so nice and professional. I've actually used landmark home warranty six months prior to fix my stove. That guy was great as well. I heard all the horror stories with home warranty companies but Landmark Home warranty has been really good to me so far. Update as of 1-17-14 - I called to renew my service. Now, Landmark gets a grade C for this. The customer service at renewal time was VERY different than the customer service at sign up. When I called to renew, I asked for a comparison of the different plans. They emailed me a 16 slide Power Point pages. It was difficult to read. It was not simplistic. What customer wants to see this? Just be simple. Just looking at it made my head hurt. I was so frustrated that I wound up calling them back and the second representative was just as useless as the first. All I asked for was a side by side comparion of the different plans. Long story short, I wound up emailing the representative that helped me when I BOUGHT the policy. She gave me EXACTLY what I asked for. Had she not contacted me back, I would have called another company
Description of Work: .
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$80
Response from Landmark Home Warranty
Angie W.
11/2013
home warranty companies
+ -1 moreI purchases a home warranty from Landmark. The ice maker on my refrigerator needed to be fixed. I called Landmark and they forward my information on to some fly by night tech. The tech called, I gave him the model and serial number from my refrigerator. He said he would come on Wednesday. I call on Wednesday to confirm. The tech doesn't know who I am, doesn't have the part to fix the fridge. I call Landmark, they MAKE me use the same tech to reschedule the appt. The tech finally comes to install a new ice maker. The ice maker still does not work. I call Landmark and request a different tech. But I am informed I have to use the same tech because Landmark already paid him. I will not be using LandMark again!!!
Description of Work: .
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
$63
Response from Landmark Home Warranty
Edward R.
11/2013
heating & air conditioning/hvac, home warranty companies
+ 0 moreCalled Landmark Warranty for yearly heating service. The contractors checked the whole unit and explained what was done on the inside of the system. He then when to the unit outside and was advised that the system was leaking and needed to be repaired or replaced. The contactor contacted Landmark reference this matter and what is required. During this time period I was on temp duty with the military. After my return the contractor told me that Lankmark authorized replacement of the unit. The unit was changed out and tested. I was also lucky that I had the freon service added to my contracted. I save over $3000 easy. Ms Elisabeth from Landmark helped me and the contractor on some questions, but everything was cleared up and the job was completed.
Description of Work: Replace Heat pump.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$60
Response from Landmark Home Warranty
Ann F.
10/2013
home warranty companies
+ -1 moreHorrible experience dealing with Landmark Warranty.
Description of Work: We have struggled with every claim we have filed with this home warranty company. Our most recent claim was for the salt cell on our pool and the company who services our pool on a weekly basis found the problem and said it was a common one. We filed a claim with Landmark and they sent a company out who had a bad rating with the BBB for always siding with the warranty companies and they said we had a power surge and it wasn't covered. Hmm if we had a power surge why wasn't any thing else damaged but of course no one would answer that question. We spoke to the warranty company and expressed our disbelief in the diagnosis and we were offered a second opinion from a different contractor which we accepted. The second company said a power surge was not possible and said we had a bad control unit and he would call it in and could repair immediately. When he called it in the customer service rep denied it saying that computer components were not covered. First of all there's no computer on the system and when my husband spoke to the rep she kept repeating computer equipment was not covered. By this time the service man had left. We pulled a copy of our warranty and called Landmark back we got a different customer service rep and when we read the warranty to her she approved the request. Unfortunately the service man had already left and we had to reschedule a time for him to return. As we had told Landmark we were having a pool party in a few days and we were running out of time and no one was trying to help us get the pool fixed in time. Ultimately the problem was fixed in time for our party but the entire ordeal was uncalled for as the issue was covered but if we had listened to the first rep we would have never known. Also this was not the first time we had called and gotten a service rep who didn't know what was covered. Earlier in the summer we had a clogged pool deck drain and when we called to file the claim we were told it was covered but when the service man arrived and called it in the claim was denied. When I called to ask why I was told the customer rep was new and she would be counseled, OH and I wasn't responsible for the $60 service fee. Well since it cost me $250 for the repair there was no way we were going to pay the service fee. We won't be renewing our warranty with Landmark when it expires as the high cost of the warranty is not worth the return
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
$700
Response from Landmark Home Warranty
ROBERT H.
10/2013
home warranty companies
+ -1 moreTechnician was on time and very polite. He seemed to know what he was doing and was quite thorough.
Description of Work: Spring A/C Tuneup
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$30
Response from Landmark Home Warranty
Tiffany M.
10/2013
home warranty companies
+ -1 moreOver the last year of having the policy, we called Landmark 4 times. Three times they were fabulous, and one time was a horrid nightmare. My issue was resolved, but it took over two months to complete the case on a broken dishwasher. In the end, we did re-up for another year of service based on the three good experiences. I reviewed many other home warranties and this one seemed the lesser of all the evils.
Description of Work: Home warranty coverage
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$450
Response from Landmark Home Warranty
Barbara B.
10/2013
home warranty companies
+ -1 moreI called Landmark to report a leaking toilet. Within 2-3 hours a plumbing company called to schedule an appointment. (And this was not an emergency call! I was amazed they were so fast.) Plumber came within the set appointment time. He was pleasant, was knowledgeable, made a repair and doubled checked everything to assure he had solved the problem. Everyone I dealt with at both Landmark and Scott Plumbing was professional, pleasant and efficient. Note: $60 is the service call. That is in addition to the annual premium. Though I think home warranties are not cheap, Landmark seems to fall in the median of other companies I investigated. Their service, however, at least in this one incident, is superior to the warranty company I used in the past. I've never had a major item with either company, but even the small things matter. I am thus far very pleased.
Description of Work: Repair leaking toilet
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$60
Response from Landmark Home Warranty
Dawn J.
09/2013
home warranty companies
+ -1 moreI was contacted within a few hours of submitting a claim to fix my a/c unit. They emailed the information on the service provider and his number in case he did not call me within a reasonable length of time. After the repairs were done they contacted me to make sure the work was done to my satisfaction (which it was). The funny thing was, this was the second time in two days I had to call. One of my a/c units wasn't working and the very next day another unit went out. I was hesitant to call, but they were extremely professional and did not make me feel like an idiot about two units in two days! The service provider they sent was also excellent and I will also review them on Angie's list, too I would recommend Landmark to anyone. I have not had real good luck previously with home warranties and this has been a very pleasant experience. Thanks Landmark!
Description of Work: Honored the home warranty to fix a broken air conditioner.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$60
Response from Landmark Home Warranty
Contact information
10701 S River Front Pkwy #200, South Jordan, UT 84095
http://www.landmarkhw.comService hours
Sunday:
Open All DayMonday:
Open All DayTuesday:
Open All DayWednesday:
Open All DayThursday:
Open All DayFriday:
Open All DaySaturday:
Open All DayLicensing
Bonded
Insured
Eco-friendly Accreditations
LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Home Warranties,
Heating and Air Conditioning,
Plumbing,
Appliance Repair,
Water Heaters,
Garage Doors,
Electrical,
Locksmiths,
Pool and Spa Service,
Warranty Companies - Non-Home,
Natural Gas Lines
FAQ
Landmark Home Warranty is currently rated 4.1 overall out of 5.
Sunday: Open All Day
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
Landmark Home Warranty accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Landmark Home Warranty does not offer free project estimates.
Yes, Landmark Home Warranty offers eco-friendly accreditations.
No, Landmark Home Warranty does not offer a senior discount.
Yes, Landmark Home Warranty offers emergency services.
Yes, Landmark Home Warranty offers warranties.
Landmark Home Warranty offers the following services: Home Warranties
Contact information
10701 S River Front Pkwy #200, South Jordan, UT 84095
http://www.landmarkhw.comService hours
Sunday:
Open All DayMonday:
Open All DayTuesday:
Open All DayWednesday:
Open All DayThursday:
Open All DayFriday:
Open All DaySaturday:
Open All Day