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The Grout Doctor
Tile: Ceramic and Porcelain - Repair, Laminate Wood or Stone Flooring - Repair, Bathtub or Other Bath or Kitchen Surface Resurface or Reface,
About us
The Grout Doctor has serviced Utah since 1997. Call 801-463-0739 to get your free estimate. Additional Facebook link: https://www.facebook.com/TheGroutDoctor.SaltLakeCity.Ogden.UT
Business highlights
28 years of experience
Services we offer
& tile replacement, Tile re-grouting, cleaning, re-caulking, sealing, staining, tile & grout repair
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.658 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 86% | ||
| 3% | ||
| 0% | ||
| 3% | ||
| 7% |
Showing 1-25 of 58 reviews
Kay L.
Mar 2017
Good. This was the only company who responded to my request for an estimate. One vendor on Angie's list called and said he would come over in a couple hours for an estimate. He never showed up or called.
Max H.
Nov 2016
Very professional and did a great job!
Marcy D.
Sep 2016
Randy went the extra mile to assure we had customer satisfaction. He was professional and cared about the work he completed.
Greg L.
Aug 2016
It did not go well, and I will never return. I expected to get a professional clean job that I never received even when they came out twice. I had a resurfaced bathtub that they did a few years ago, and the first guy tried to cover it up with caulking but I saw it and was identified as well by the 2nd guy. This is a worthless service that I could do myself without doing any damage. The second guy left blotches of caulking everywhere that I had to clean up and hopefully I wont disturber the fresh caulking for it needed to come off. Even though the caulk job is poor.
Response from The Grout Doctor
"We never like to have a dissatisfied customer. After two tries to please Mr. [Member Name Removed], I refunded the money paid for the portion he was dissatisfied with."
Monica C.
Apr 2016
Overall I am satisfied. However, my shower has a plastic that seals the glass to the door frame. The technician asked me if I wanted to leave it or if I wanted him to remove, clean, and caulk with silicone. I told him I didn't know and left it up to his judgment. After he finished, I went up to assess before paying. The door looked terrible because he didn't do anything to it (in all fairness he thought he wouldn't seal water). The mold was still very evident and an eyesore. I asked him (since it technically was factored into my original bid) if he would go ahead and remove the plastic seal, clean it, and caulk with the silicone. He graciously did and came down when finished. My bad for not re-checking because it was no where near as nice as his other work in my shower. Basically, he half-assed it and didn't clean it before applying the caulk so the mold is showing through. He also did a poor job caulking. I know he can do better because he did do better on the rest of the shower before I asked him to go back.
The other thing I would not recommend is doing the tile cleaning. While the tile grout looked great when he was done, it seriously took him 30 minutes to do 3 bathroom floors - they charged me $170 to do the floors and $150 to spend 2.5 hours re-caulking my shower. That's quite the variable hourly rate!
Would I recommend these guys? Yes. I don't recommend for cleaning grout. Rip off. However, because caulking is generally a huge pain in the butt and has a big learning curve, I would hire them.
I don't know if I will call them back to re-do. The tech lives in Logan and they basically have a $150 minimum to come out for a job to warrant the drive, which I understand. We'll see.
The other thing I would not recommend is doing the tile cleaning. While the tile grout looked great when he was done, it seriously took him 30 minutes to do 3 bathroom floors - they charged me $170 to do the floors and $150 to spend 2.5 hours re-caulking my shower. That's quite the variable hourly rate!
Would I recommend these guys? Yes. I don't recommend for cleaning grout. Rip off. However, because caulking is generally a huge pain in the butt and has a big learning curve, I would hire them.
I don't know if I will call them back to re-do. The tech lives in Logan and they basically have a $150 minimum to come out for a job to warrant the drive, which I understand. We'll see.
Mark A.
Dec 2015
unknown
COSETTE J.
Sep 2015
unknown
Kathy C.
Aug 2015
could continue working. No one can get a plumber out same day and my plumber couldn't come until tomorrow. We went back to the bathroom to assess the situation and I asked him why at the time of the estimate he didn't identify this problem so that it wouldn't have been an issue. At this point he became hostile, aggressive and condescending in his conversation. Simultaneously chastising me and calling me sweetie. When I asked if I would have to wait another month for him to return he said at least that much time, honey! He was so rude and I felt like I was being bullied by a prima dona that I had to ask him to leave. I have never, ever, had this type of experience with anyone I have contracted with for service.
I will not have this individual back in my home and I will never recommend them to anyone.
I will not have this individual back in my home and I will never recommend them to anyone.
Response from The Grout Doctor
"Matt, my technician, called me as soon as he was asked to leave. He was obviously upset about what had happened. He had not meant to come across condescending and had felt he was trying to appease the customer. He thought that he had been clear that he would show up on the appointment day between 9:30 and 10:30 as we try to schedule estimates in the same area if we have them. He also thought he had been clear at the time of the estimate that the customer needed to get a plumber out to fix the leak before he was to do the job. The estimate says the time for the job is between 9:30 and 10:30 but it doesn't mention the plumber (and should have, but I confess that's something I might have forgotten to write down). It sounds as though there was a real communication breakdown. No money has exchanged hands so far. I would be happy to have another technician come out and finish the job if the customer would like if she will call me (the owner). Obviously, we would need to have the leak fixed prior in order to be able to make sure the grout stays where we put it."
Vicki D.
Jun 2015
unknown
Kay W.
Jun 2015
Everything he did exceeded my expectations. Nice work at a fair price.
Rodney V.
Jun 2015
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Hollis R.
Jun 2015
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Yvonne E.
Jun 2015
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Brock W.
Jun 2015
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Mark J.
Jun 2015
It worked well. That went well. I will recommend them.
Deborah G.
May 2015
unknown
DAVID B.
May 2015
unknown
Anne H.
May 2015
unknown
Ina F.
May 2015
unknown
William M.
May 2015
unknown
Emmett B.
Mar 2015
unknown
Karen N.
Mar 2015
unknown
Sergey M.
Jan 2015
My experience with them was excellent.
Karla J.
Dec 2014
The work was excellent with much care given to cleaning the grout without damaging the tile. The bathroom looks like new although the tile is twenty years old. It is also a pleasure to work with a company that is stays on schedule, is punctual and does not leave a mess. I definitely will use the Grout Doctor for our second bathroom.
KATIA C.
Dec 2014
They were quick to respond and quick to get us into schedule. They came in, worked, cleaned up after themselves and left.
Licensing
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FAQ
The Grout Doctor is currently rated 4.6 overall out of 5.
The Grout Doctor accepts the following forms of payment: CreditCard
Yes, The Grout Doctor offers free project estimates.
No, The Grout Doctor does not offer eco-friendly accreditations.
No, The Grout Doctor does not offer a senior discount.
No, The Grout Doctor does not offer emergency services.
No, The Grout Doctor does not offer warranties.