Founded 1997 • With Angi since June 2006
Service Provider Response
We never like to have a dissatisfied customer. After two tries to please Mr. [Member Name Removed], I refunded the money paid for the portion he was dissatisfied with.Service Provider Response
Matt, my technician, called me as soon as he was asked to leave. He was obviously upset about what had happened. He had not meant to come across condescending and had felt he was trying to appease the customer. He thought that he had been clear that he would show up on the appointment day between 9:30 and 10:30 as we try to schedule estimates in the same area if we have them. He also thought he had been clear at the time of the estimate that the customer needed to get a plumber out to fix the leak before he was to do the job. The estimate says the time for the job is between 9:30 and 10:30 but it doesn't mention the plumber (and should have, but I confess that's something I might have forgotten to write down). It sounds as though there was a real communication breakdown. No money has exchanged hands so far. I would be happy to have another technician come out and finish the job if the customer would like if she will call me (the owner). Obviously, we would need to have the leak fixed prior in order to be able to make sure the grout stays where we put it.Service Provider Response
Grout Doctor is a national franchise and corporate assigns a specific number for inbound calls to help them monitor advertising efforts, control first response quality and protect the brand. Each Grout Doctor is allowed to give their personal number, usually their mobile, to facilitate communications once the estimate is made. Joe, the Grout Doctor that went on this estimate, has tried at least twice to get back to [member name removed] and left messages without a return call. While we are very sorry [member name removed] had a hard time getting hold of Joe he tried to connect and I am confident if she had contracted to have the work done, she would have seen the added value we provide for the money we charge and that it would be worth a little “phone tag”.Service Provider Response
Hi , We have researched all our information and never received your detailed message. We apologize for this inconvenience and would be happy to schedule a free estimate for you if you would like to call again.Service Provider Response
We are sorry to hear that you are still having a problem. Julianna left a message for you to let us know a time that we can come back. As you are aware, we do guarantee our work, and would have definitely comeback to your location had you called to tell us of your situation. Please give us a call.Angi Certified
Utah Flooring & Design Services all of Salt Lake County, Utah County, Davis County, Summit County, and the surrounding areas. What really separates Utah Flooring & Design apart from the other guys is our unmatched attention to detail and high standards, custom installation, Lifetime Warranty, and outstanding customer service. Utah Flooring & Design Specializes in Tile, Backsplashes, Showers, Fireplaces, Hardwood, Laminate, Vinyl, LVP, Carpet, Granite, Quartz, Baseboards, & Interior Paint Being a locally owned and operated business makes it really easy to reach us for any questions you may have, or even look over our samples. We care about the quality, look, and feel. We only use the highest quality materials in order to ensure our customers satisfaction and offer a Lifetime Warranty.
Angi Certified
2022 Super Service Award
I am an owner operated labor only installation company. I provide services of laminate, Vinyl plank and engineered flooring installation. I offer competitive pricing along with my quality work. I have over 15 years in the industry and have been in business for myself for 4 years. I look forward to working with you on your next flooring project.
Angi Certified
We have the experience and dedication to get the job done right! Specializing in handyman services; We guarantee your satisfaction, and we won't leave until the job is done right. We pride ourselves on the quality work we provide, while delivering great customer service! Call or click for your FREE estimate today!