Founded 1997 • With Angi since June 2006
Service Provider ResponseWe never like to have a dissatisfied customer. After two tries to please Mr. [Member Name Removed], I refunded the money paid for the portion he was dissatisfied with.
Service Provider ResponseMatt, my technician, called me as soon as he was asked to leave. He was obviously upset about what had happened. He had not meant to come across condescending and had felt he was trying to appease the customer. He thought that he had been clear that he would show up on the appointment day between 9:30 and 10:30 as we try to schedule estimates in the same area if we have them. He also thought he had been clear at the time of the estimate that the customer needed to get a plumber out to fix the leak before he was to do the job. The estimate says the time for the job is between 9:30 and 10:30 but it doesn't mention the plumber (and should have, but I confess that's something I might have forgotten to write down). It sounds as though there was a real communication breakdown. No money has exchanged hands so far. I would be happy to have another technician come out and finish the job if the customer would like if she will call me (the owner). Obviously, we would need to have the leak fixed prior in order to be able to make sure the grout stays where we put it.
Service Provider ResponseGrout Doctor is a national franchise and corporate assigns a specific number for inbound calls to help them monitor advertising efforts, control first response quality and protect the brand. Each Grout Doctor is allowed to give their personal number, usually their mobile, to facilitate communications once the estimate is made. Joe, the Grout Doctor that went on this estimate, has tried at least twice to get back to [member name removed] and left messages without a return call. While we are very sorry [member name removed] had a hard time getting hold of Joe he tried to connect and I am confident if she had contracted to have the work done, she would have seen the added value we provide for the money we charge and that it would be worth a little “phone tag”.
Service Provider ResponseHi , We have researched all our information and never received your detailed message. We apologize for this inconvenience and would be happy to schedule a free estimate for you if you would like to call again.
Service Provider ResponseWe are sorry to hear that you are still having a problem. Julianna left a message for you to let us know a time that we can come back. As you are aware, we do guarantee our work, and would have definitely comeback to your location had you called to tell us of your situation. Please give us a call.
The Grout Doctor is open:
Monday: 8:00 AM - 6:00 PM
Tuesday: 8:00 AM - 6:00 PM
Wednesday: 8:00 AM - 6:00 PM
Thursday: 8:00 AM - 6:00 PM
Friday: 8:00 AM - 6:00 PM
The Grout Doctor accepts the following forms of payment: Check, Visa, MasterCard, American Express, Discover
Yes, The Grout Doctor offers eco-friendly accreditations.
No, The Grout Doctor does not offer a senior discount.
The Grout Doctor offers the following services: Tile re-grouting, re-caulking, tile & grout repair, cleaning, sealing, staining, & tile replacement
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