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The Grout Doctor

Founded 1997 • With Angi since June 2006

The Grout Doctor has serviced Utah since 1997. Call 801-463-0739 to get your free estimate. Additional Facebook link: https://www.facebook.com/TheGroutDoctor.SaltLakeCity.Ogden.UT

Amenities

Free Estimates
yes
Warranties
ask for details
Senior Discount
$10
Eco-Friendly Accreditations
Yes
Insured
This pro has not provided any licensing information to Angi at this time.All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page. Contact pro for more details.

Verified Reviews

4.5

(64) Verified Reviews

Showing 1-25 of 64 reviews
Kay L.
5.0
03/20/2017
Good. This was the only company who responded to my request for an estimate. One vendor on Angie's list called and said he would come over in a couple hours for an estimate. He never showed up or called.
Description of Work
Regrout shower floor and recaulk shower and tub area.
Category
ceramic tile
Max H.
5.0
11/23/2016
Very professional and did a great job!
Description of Work
Renewed the grout in master bath and the shower in a smaller bathroom and recaulked the kitchen sink. Joe did an excellent job and I would recommend him to anyone who needs the service done.
Category
ceramic tile
marcy D.
5.0
09/26/2016
Randy went the extra mile to assure we had customer satisfaction. He was professional and cared about the work he completed.
Description of Work
Cleaned tile and grout for my large kitchen, steps, and entry way.
Category
ceramic tile, floor cleaning
Greg L.
1.0
08/15/2016
It did not go well, and I will never return. I expected to get a professional clean job that I never received even when they came out twice. I had a resurfaced bathtub that they did a few years ago, and the first guy tried to cover it up with caulking but I saw it and was identified as well by the 2nd guy. This is a worthless service that I could do myself without doing any damage. The second guy left blotches of caulking everywhere that I had to clean up and hopefully I wont disturber the fresh caulking for it needed to come off. Even though the caulk job is poor.
Description of Work
Clean grout and seal the grout. They also put new caulking around my two bath tubs.
Category
ceramic tile

Service Provider Response

We never like to have a dissatisfied customer. After two tries to please Mr. [Member Name Removed], I refunded the money paid for the portion he was dissatisfied with.
Tom B.
1.0
07/05/2016
As they never called me back to schedule my work. It didn't go very well!
Description of Work
The good doctor took four days to return my initial call, but did come out and give me an estimate on work to be done. I called back to have them schedule the work to be done and have received no call at all. And it's been two weeks. They must be making a lot of money to turn down good business.
Category
ceramic tile
Monica C.
4.0
04/25/2016
Overall I am satisfied. However, my shower has a plastic that seals the glass to the door frame. The technician asked me if I wanted to leave it or if I wanted him to remove, clean, and caulk with silicone. I told him I didn't know and left it up to his judgment. After he finished, I went up to assess before paying. The door looked terrible because he didn't do anything to it (in all fairness he thought he wouldn't seal water). The mold was still very evident and an eyesore. I asked him (since it technically was factored into my original bid) if he would go ahead and remove the plastic seal, clean it, and caulk with the silicone. He graciously did and came down when finished. My bad for not re-checking because it was no where near as nice as his other work in my shower. Basically, he half-assed it and didn't clean it before applying the caulk so the mold is showing through. He also did a poor job caulking. I know he can do better because he did do better on the rest of the shower before I asked him to go back. The other thing I would not recommend is doing the tile cleaning. While the tile grout looked great when he was done, it seriously took him 30 minutes to do 3 bathroom floors - they charged me $170 to do the floors and $150 to spend 2.5 hours re-caulking my shower. That's quite the variable hourly rate! Would I recommend these guys? Yes. I don't recommend for cleaning grout. Rip off. However, because caulking is generally a huge pain in the butt and has a big learning curve, I would hire them. I don't know if I will call them back to re-do. The tech lives in Logan and they basically have a $150 minimum to come out for a job to warrant the drive, which I understand. We'll see.
Description of Work
Re-caulked shower, tub, bathroom counter and also cleaned the grout on the ceramic tile floors.
Category
bathtub refinishing, floor cleaning
Kathy C.
1.0
08/06/2015
could continue working. No one can get a plumber out same day and my plumber couldn't come until tomorrow. We went back to the bathroom to assess the situation and I asked him why at the time of the estimate he didn't identify this problem so that it wouldn't have been an issue. At this point he became hostile, aggressive and condescending in his conversation. Simultaneously chastising me and calling me sweetie. When I asked if I would have to wait another month for him to return he said at least that much time, honey! He was so rude and I felt like I was being bullied by a prima dona that I had to ask him to leave. I have never, ever, had this type of experience with anyone I have contracted with for service. I will not have this individual back in my home and I will never recommend them to anyone.
Description of Work
The "Provider" showed up an hour and fifteen minutes late. Company did not call the day before to confirm so when my scheduled time of arrival 9:00 am came and went I called the company. No one answered and no one called back. My first impression of the service provider was that he was in a grumpy mood as he entered my home. He was combative when I mentioned that the appointment time was scheduled for 9:00 am. After about 30 minutes of work the service provider informed me that the drip from the shower head would need to be fixed before he
Category
ceramic tile

Service Provider Response

Matt, my technician, called me as soon as he was asked to leave. He was obviously upset about what had happened. He had not meant to come across condescending and had felt he was trying to appease the customer. He thought that he had been clear that he would show up on the appointment day between 9:30 and 10:30 as we try to schedule estimates in the same area if we have them. He also thought he had been clear at the time of the estimate that the customer needed to get a plumber out to fix the leak before he was to do the job. The estimate says the time for the job is between 9:30 and 10:30 but it doesn't mention the plumber (and should have, but I confess that's something I might have forgotten to write down). It sounds as though there was a real communication breakdown. No money has exchanged hands so far. I would be happy to have another technician come out and finish the job if the customer would like if she will call me (the owner). Obviously, we would need to have the leak fixed prior in order to be able to make sure the grout stays where we put it.
Kay W.
5.0
06/07/2015
Everything he did exceeded my expectations. Nice work at a fair price.
Description of Work
Joe performed partial grout work on one shower and did an excellent job.
Category
ceramic tile
Mark J.
5.0
06/01/2015
It worked well. That went well. I will recommend them.
Description of Work
They did some work for us years ago. They grouted the shower.
Category
ceramic tile
Sergey M.
5.0
01/27/2015
My experience with them was excellent.
Description of Work
I used The Grout Doctor for ceramic tile. They cleaned the grout in the shower and they did some missing grout in the bedroom 10.30.
Category
ceramic tile
Karla J.
5.0
12/23/2014
The work was excellent with much care given to cleaning the grout without damaging the tile. The bathroom looks like new although the tile is twenty years old. It is also a pleasure to work with a company that is stays on schedule, is punctual and does not leave a mess. I definitely will use the Grout Doctor for our second bathroom.
Description of Work
Cleaned and grouted tile in free standing shower, tile around a jet tub, tile counter top and cleaned the floor tile and grout.
Category
ceramic tile, flooring contractor, floor cleaning
KATIA C.
5.0
12/04/2014
They were quick to respond and quick to get us into schedule. They came in, worked, cleaned up after themselves and left.
Description of Work
We had a shower regrouted.
Category
ceramic tile
Amy B.
2.0
10/14/2014
First let me say that this man was very nice. However, I am disappointed in the final product and I did not get what I thought I paid for. First, make sure that on the bid EVERY ITEM is listed individually. I got a bid for cleaning and sealing the kitchen and bathroom floors, cleaning and sealing the tub surround, and then a touch up repair on the tub surround. The kitchen floor was cleaned well. However, it does not seem to have been sealed. After the tub surround was cleaned (and NOT SEALED), he was ready to leave and I asked about the floor. He acted like that was not part of the bid, but said he would do it. The bathroom floor was then just wiped down - the grout was not cleaned or sealed. My bid stated and quot;clean seal 130 sq ftand quot; - that was my kitchen floor. Then and quot;hall bath clean seal touchupand quot; - that was supposed to cover the floor and tub surround. My mistake for not making it more detailed. Now I know. Second, he used a white grout for the repair, when the rest of the grout is a sand color. I understand that it is difficult to match grout exactly, but we were not even close. I asked him to come redo the repair. He came back and slapped some type of paint on it - looked horrible. I called and asked him to come back again to completely re-do it. He did...but still very very light compared to the original. Also, I am barely a month out and the grout is cracking in one place. At this point I have wasted so much time, I will not call again and will likely just do it myself. Lessons learned: 1 - make sure the bid is very specific. Make sure everything you are having done is itemized and detailed (i.e. what type of sealer will be used and what it will do). 2 - watch the contractor and make sure you see them perform each of the items on the bid. 3 - buy your own grout and have them install it.
Description of Work
Cleaned & sealed kitchen floor grout. Clean & seal bathroom floor and tub surround grout. Repair bathroom tub surround grout.
Category
ceramic tile
Teresa V.
2.0
09/22/2014
Disappointed. The Grout Doctor should specify franchises and all should be rated if that's what they are doing--based on the reviews that are on the website it appears clients are reviewing the original owners.
Description of Work
The Grout Doctor on this website did not respond themselves. Estimator that came had to have been a franchised extension and although nice, he crossed out all names and phone numbers on estimate sheet but uses The Grout Doctor name and bid sheet. Mine was a smaller job and it was estimated 2.5 times higher with a $25.00 discount than a tile contractor bid. I called The Grout Doctor number that is on Angie's List to follow-up about the job estimate and to discuss if it was a franchise but my call was never returned.
Category
ceramic tile

Service Provider Response

Grout Doctor is a national franchise and corporate assigns a specific number for inbound calls to help them monitor advertising efforts, control first response quality and protect the brand. Each Grout Doctor is allowed to give their personal number, usually their mobile, to facilitate communications once the estimate is made. Joe, the Grout Doctor that went on this estimate, has tried at least twice to get back to [member name removed] and left messages without a return call. While we are very sorry [member name removed] had a hard time getting hold of Joe he tried to connect and I am confident if she had contracted to have the work done, she would have seen the added value we provide for the money we charge and that it would be worth a little “phone tag”.
Steven M R.
5.0
08/02/2014
Worked extremely hard and made it look like new again. Seems to be the only ones who provide this kind of service. Others wanted to paint the grout or retile the shower. Very fair price considering the numbers of hours required to do the work!
Description of Work
Cleaned and re-grouted master bath shower and tub.
Category
bathtub refinishing, ceramic tile
Lesley B.
5.0
06/05/2014
They were professional and quick and I was very pleased with the job. It was taking me a great deal of time to remove the old grout and they did it very quickly with the right tools. The end result was obviously done by experts, not amateurs.
Description of Work
Refreshed the grouting on 2.5 bathrooms and the kitchen. They also clean ceramic floor tiles and refresh the cement grout and I am considering using them for to do my large entrance way.
Category
ceramic tile
Haiyan C.
5.0
05/09/2014
Daniel and David were nice and patience to talk and explain the things for me. They tried their best to clean and seal the connection area where the tub and wall meet. I cannot complain about what they did for they charged. But it seems our bathroom is too clean to use Grout doctor to show their good job in cleaning. So, it didn't show any difference in terms of cleanness. ( I kind of want bathrooms sparkling. ) I guess that's my fault of not knowing whether their service will meet my needs. I won't use them because their service doesn't really fit our house. NOT because of they did anything wrong.
Description of Work
clean and fix the grout in two bath rooms.
Category
ceramic tile
Mark A.
5.0
03/03/2014
Came out gave a bid that was reasonable, scheduled a time for the work to be done, showed up on time, worked most of the day and left. OVERALL and AWESOME JOB. Would not hesitate to use again!
Description of Work
Cleaned up some Hard Water deposits and Re-grouted a portion of our shower
Category
ceramic tile
Scott L.
1.0
01/14/2014
Wanted services from the company. Called and left a detailed message and no one ever called back.
Description of Work
.
Category
ceramic tile

Service Provider Response

Hi , We have researched all our information and never received your detailed message. We apologize for this inconvenience and would be happy to schedule a free estimate for you if you would like to call again.
Natalie C.
5.0
11/16/2013
I have used the Grout Doctor twice now to have them repair grout in a master shower that was installed poorly by the builder. To fix the real problem requires that I have the pan replaced. The Grout Doctor let me know the first time what the problem was and what would be required to fix the problem and the approximate cost. Danny also let me know what the temporary fix would be, a bandaid if you will, the would buy me time and prevent damage. | |I feel the quality of work and the price was competitive and I appreciated the honesty from my first visit. Danny did an excellent job and is a perfectionist. He was on time and left me with know mess. He also did a good job educating me on what he was doing and why. | | I will continue to use the Grout Doctor when I need grout and/or tile work repairs in my home. They are honest and professional.
Description of Work
.
Category
bathtub refinishing, ceramic tile
royal T.
2.0
10/24/2013
they came back and the shower still leaked.
Description of Work
called them back where they missed some grout holes.
Category
ceramic tile

Service Provider Response

We are sorry to hear that you are still having a problem. Julianna left a message for you to let us know a time that we can come back. As you are aware, we do guarantee our work, and would have definitely comeback to your location had you called to tell us of your situation. Please give us a call.
Edward A.
5.0
10/01/2013
I think they did a good job for me. Everything was fine. They weren't expensive, they seem reasonable and they were on time.
Description of Work
The Grout Doctor cleaned and fixed grout for me.
Category
ceramic tile
anais W.
5.0
09/26/2013
Awesome job, great value and great guy!!
Description of Work
Grout cleaning in shower and front hall
Category
ceramic tile
sharon S.
5.0
03/25/2013
Punctual , cleaned up post work and did a GREAT JOB.
Description of Work
the shower had mold in all the grout lines that we were not able to have adequately cleaned even with professional cleaning. He removed all the grout and replaced it. It looks great!
Category
ceramic tile
Alan B.
2.0
03/23/2013
Contacted The Grout Doctor through their web site. Within a few hours was contacted by Juliana and set up an appointment for an estimate to replace missing grout in the shower, caulk around tub and general grout cleaning. The appointment was for two days later. Very impressed so far. David showed up for the estimate on time. So far so good. That is when it got strange. David was generally friendly but, at times, condescending. He split up the estimate into pieces so we could pick and choose what we'd like to get done which I appreciated. He then did a great job of giving us the impression that The Grout Doctor did not want our business. He asked if we were and quot;handyand quot; ourselves and recommended we do the caulking and grout replacement ourselves. I can appreciate someone trying to save us some money, but if I was looking to learn to grout and caulk myself, I wouldn't have called The Grout Doctor. We are looking to hire someone who knows what they are doing, knows what materials to use and will do a professional job. That wouldn't be me. During the estimate David also recommended we hire and quot;some chicksand quot; or get and quot;merry maidsand quot; to do the job. I didn't know they replaced grout and caulked around tubs. Overall I was disappointed in how unprofessional the estimate experience was. We will not be hiring The Grout Doctor nor recommending them to anyone.
Description of Work
Got an estimate to replace missing grout in bathroom (shower, floor, walls), re-caulk the tub, and general grout cleaning.
Category
ceramic tile

Phone

Address

1940 Evergreen Ave

Salt Lake City, UT 84106

Other Information

Services offered

Tile re-grouting, re-caulking, tile & grout repair, cleaning, sealing, staining, & tile replacement

Services not offered

Tile installation

Payment options

Check
Visa
MasterCard
American Express
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FAQ

The Grout Doctor is currently rated 4.5 overall out of 5.

The Grout Doctor is open:

Sunday: Closed

Monday: 8:00 AM - 6:00 PM

Tuesday: 8:00 AM - 6:00 PM

Wednesday: 8:00 AM - 6:00 PM

Thursday: 8:00 AM - 6:00 PM

Friday: 8:00 AM - 6:00 PM

Saturday: Closed

The Grout Doctor accepts the following forms of payment: Check, Visa, MasterCard, American Express, Discover

Yes, The Grout Doctor offers free project estimates.

Yes, The Grout Doctor offers eco-friendly accreditations.

No, The Grout Doctor does not offer a senior discount.

No, The Grout Doctor does not offer warranties.

The Grout Doctor offers the following services: Tile re-grouting, re-caulking, tile & grout repair, cleaning, sealing, staining, & tile replacement

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