Utah Flooring & Design

The work was fine, but they didn't show up when scheduled nor did they let me know so I waited at the house until I called.

They messed up the selected tile, the schedule for install on 2 occasions and then hired an outside contractor to do my install, fortunately that was the best thing they did, they did not provide the correct tile, nor the color of the grout to the installer. Really poor service from beginning to end, except the contract installer was outstanding

We had a small problem in getting them here for a small job but once they were here they were quick and very professional. They finished the job in one day instead of coming back a second day. I love what they did.

Do not hire this company Hired them to install glass mosaic backsplash. Were to arrive between 12 and 3 , arrived at 6:30 pm and rushed through the install. Used a standard tile cutter (not a wet saw) which resulted in broken tiles and uneven cuts (this was done inside my house on my new countertop). Used a hand grinder (outside) for smaller cuts that also resulted in bad cuts. Tiles were installed up to the edge of a window, and when I expressed my dissatisfaction about one tile not coming to the edge like the rest did, I was told " there is nothing I can do about it, that's the way it is". When asked if he could smooth off the sharp cut edges around the window he said " I don't have my tool with me, you will have to go buy a glass stone and do it yourself". We had to re-grout a lot of areas . My tile is beautiful, but the install is not.

Call me. Or txt how munch bathroom fix i help u get don8018222053

Scheduling was miscommunicated internally. I received date confirmation that they would demo 23rd and start laying wood flooring 29th. While at work demo people came in to demo 16th and I was told by Kevin let me call the guys to stop demo as they were just about done. In addition, Michael and Jason told me "sorry" but that I'm on schedule for the 29th. If I'm still available?! So basically they expected me to go without flooring for two weeks! They then stated the best they could do was for 23rd. Well the only reason I'm giving them 4 stars for work is because of Nephi who did awesome work but he is a family member of Paul the owner who works for Home Depot. I wouldn't hire these guys. The guy who installed did great. The owner, well after talking to him on Monday when his team was scheduled to work didn't show up, he made me feel like it was my fault? Poor customer service!

Terrible communication, and broken promises. Won't answer calls, or return voicemails.

This is the worst company ever. They should be rated F- from the BBB. Hardly any communication. I never knew what time They would show up and they didn't have the right materials which were in the bid. It was a nightmare trying to work with them. Horrible!

The inspector/bidder came and gave us a great bid. Every thing looked great and ready for the job. We had to wait in line 2 weeks for our appointment. The installers looked at our floor and said they could not install over our subfloor and still give the manufacturer's guarantee. We called the office, they tried to reach the man who gave the bid. He gave NO indication there was any problem. Never reached him so the office offered to reduce the bid by $50. We took it and went ahead with the job. We are happy with the results.

The salesperson was great, the work was good but the scheduling was very poor. They rescheduled the floor install three times in a two week period.

The job was completed on time and the gentlemen who did the tile were very friendly and professional.

Did a great job, looks lovely.

Followed through to produce a beautiful floor.

Rob was great does excellent job