Utah Flooring & Design

I called Monday (Memorial Day), Cameron came and gave a bid and advice on best carpet choice for a rental and Carlos came and put it in on Wed. At all levels, they kept me informed, provided great service and made sure that I got the final invoice and warranty information. Great service, great product, great price.

Just not a good experience. Work not done as anticipated (the first installer made changes to the agreed upon work scope without our approval.) He shortened the length of the shower, didn't tile part of the wall and left a wall that required hours of work to repair. They cut corners and just didn't do as we would have anticipated. Then the project manager said we were dishonest because they had done the best they could to be happy. I have hired many project managers over the years. I expect more. They billed my card for a second payment when I expressly told them no as the work was not completed. They sent a second installer to fix the work of the first installer. We still had to do some work ourselves after he finished.

I went with Utah Flooring & Design because they allow customers to choose sink, faucet, and other fixtures (soap dispenser). Only difficulty we experienced was a scheduling mix-up that resulted in our not having water in our kitchen for nine days. I do believe everyone did what they could to help us out with this once the cause was known. Went pretty well for a major (for me anyway) home improvement project. Only thing I don't like about the countertops is where they put pieces together for overhang isn't polished very well. A quality control rep is scheduled to come next week and I figure we can work that out.

Our project had to be completed in a very short amount of time; UF&D came through and finished quickly- we are so pleased with the outcome!

Carlos Cruz was responsive, did great work. The company was easy to get in contact with. Carlos had to come out twice to get the job done since it was more extensive than we thought, but it got done. Would hire again

Removal old floor = satisfactory. Linoleum good quality. Installation, communication, billing practice & management poorest I've seen in 50 yrs. Install team left fridge in dining room, holes in floor, sharp points and edges on trim between carpet & floor, glue on floor, wood cabinets, appliances, sink and counter tops; thin incomplete dirty caulking; 2 in space of wood between floor & carpeted stairs; & ridges and bubbles in linoleum. Computer charged my card before work was completed. Management no longer responds to calls, texts, or email. 1st repair resulted in additional damage and pulled dining carpet away from the wall. Project manager offered me $100 reparation on a $1768.50 job, but no money received. Required to be at home 8 days for work and evaluation of damages for a 2 day job. One repair appointment not kept. Project began 30 days ago & new bubbles & ridges appear in the floor daily.

My installer, Carlos Hernandez was prompt, speedy and did a great job.

If you are flexible with having the company reschedule or not stick to the time agreed to 100%, their product and quality of work is great. A few too many breaks taken and a job that should’ve taken about 6-7 hours took two 10 hour days.

After a couple of scheduling problems that delayed the project by about a week, I went into the store to talk to them directly. After that the schedule was set and they stuck to it. Product is gorgeous, and the installer was very fast and proficient. If you're having laminate installed, request Gabe!

Christian did an excellent job!!

Great job.

The sales guy told me that they could take my toilet off for me, but when the workers got there they said they don't take off toilets. I paid $100 for them to take it off. My husband could easily take toilets on and off but I paid them to do it, because he has had adominal surgery, and is not supposed to lift anything heavy. Unfortanately he ended up taking it off because the workers just started on the floor as if the toilet was no big deal. That right there was a red flag with the fact that they were over 4 hours late on the first day and now the toilet. They were hours late everyday except for one day they showed up at 7 am on a Saturday which was 3 hours earlier than scheduled. I had 6 kids still asleep in bed. Was I just expected to wake them up and drag them out of the house in a hurry because the worker showed up 3 hours ahead of schedule!?! Ridiculous! We even told them we couldn't do it early in the morning because of our kids. They left wood dust from the sanding all over the floor so when they put the varnish on it was left with hard bumps all over the floor. They were going to leave it like that so I had to complain. Then when they fixed the job they didn't use the right finish. They used matte finish instead of satin. I complained again and they said there is nothing they can do about the finish. They claimed it was satin finish which is not true. It had no sheen at all compared to the original satin coat they messed up on. I believe they lied to me that it was satin because they did not want to be bothered to fix it and matte is easier to hide blemishes. I'm sure floor guys would prefer to do matte finish all day long because it's easier. They could have resanded it and fixed it but they did not want to deal with it at all. At that point I was completely done with them. The project that was supposed to take 3 days took a whole week. They also did not sand between coats like you're supposed to. They even charged me in the end for the toilet even though they said they would take it off the bill. I didn't get what I paid for in the end. Joke of a business!!! Stay away unless you like stress and being screwed over!!

Job well done

From start to finish we received the best customer service. Received a great deal on the product of our choice when ordering and planning to sales. The installer was amazing and did an awesome job we love our new floors. Very satisfied.

They were confusing. Too many chiefs and not enough Indians. When they sent a contracted company out it only took 4 hours to complete the job. Crew was 2 hours late of appointment time due to miscommunication with their manager. They worked well and completed to job efficiently

We put in a laminate wood floor. The cuts they made were amazing! They cleaned up and have been every respectful to my home.

The owner's communication with me was amazing! However after that level it seemed to break down. The installer was over an hour late (with a two hour arrival window). Didn't even leave a message to let us know he would be late. When asked for compensation for their lack of communication, they didn't see a reason to do so. It was as though my time wasn't of value to them - if I had stood them up and made their installer wait over an hour for me to show up to open my house, they would have been all over me, but the reverse apparently didn't apply. The company didn't send the installer with the correct work order, which means he didn't arrive with the necessary supplies to do the job right on day one. After all of the unnecessary frustrations the finished product looks great!

the carpet looks great! it matches what we had before perfectly!

I was really grateful that they were able to restretch my carpet so I didn’t have to replace it all.

They did everything I asked and with great timing! Couldn't have been happier with their work!

Due to the extreme number of problems caused by company. I'm sure we'll be meeting in court!!!

They were quick to respond and did a good job

Utah Flooring and Design communicated well during the process and were timely w/ the install. Follow up service for Quality Control was a +.