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Hands-down the worst company I have ever dealt with. Dealing with this company is costing me $548.76 for services I do not want. They showed up on my doorstep in 2016. I signed a 39-month contract with them, which converted to an open-ended agreement at the end of 39 months. At the end of the 39 months, a rep called and asked me if I wanted to renew my contract. I declined and she lead me to believe that my contract would convert to month-to-month. This wasn't true. It's YEAR-TO-YEAR. On September 24, 2020, I called them to cancel my service. The rep, Jacob, offered me a discount on monitoring and when I declined, told me to send an email, which I did. On September 28, 2020, I got an email from Jasmine who said that she was sorry I was canceling my service and that someone from the Resolutions Team would be contacting me within 24-48 hours. I didn't hear anything from anyone. I was shocked when I saw on 10/30/2020 that they took $45.73 out of my checking account on 10/27/2020. I called on 10/30/2020 and spent over 60 minutes on hold to be sent to tech support who then put me on hold (again) to deal with the Resolutions Team. I talked to Miguel, who said that my open-ended agreement was year-to-year, not month-to-month, and the agreement doesn't end until OCTOBER 28, 2021. Apparently, the fine print says they need a written signature 30 days before the end of the service year. Neither Jacob nor Jasmine told me that they needed a signature and that my account was about to auto-renew very soon. I acted in good faith to cancel my service and am furious at their treatment of a 4+ year customer. I filed complaints with both the Better Business Bureau and my state's Attorney General. Fluent's response was basically "Screw you. Pay us $440-550 or we'll send you to collections." Avoid these creeps.